Experience

Allergy Therapeutics

• United Kingdom
• Pharmaceutical Manufacturing
• 200 - 300 Employee

• Quality Systems & Training Manager

  • Jan 2008 - Present

  • Implemented, maintained and administer a brand new paperless compliant eQMS (Document Control, Training, Change Control and CAPA / NC) Modules which defined business practices and led to better business practices to the UK and then assisted the roll out to the German and Spanish offices. • Manages the customer complaint management s system and interfaces with the relevant markets and PV if required to review all complaints that may impact patient safety. • Managed the activities of a strong team of 6 with various capabilities and skills, ensuring work was delivered and that the team was motivated and continuously improved. • Prepared and conducted small-group and large group training sessions. • Introduced a brand-new Training matrix, allow greater visibility for all areas to see who was trained in what tasks when a competency assessment would be due. • Backroom Manager and SME for various systems for all eternal audits (MHRA, NSF, Affiliate authority inspections) • Viewed and approved all Standard Operating Procedures, Work Instructions, Forms, Logbooks and reports to ensure consistent in approach which ultimately improved the way our documentation looked and was viewed. • Dedicated Quality Systems Manager with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. • Responsible Quality Systems Manager, passionate about delivering outstanding quality and service. Offering over 15 years of experience in industry with history of recognition for performance. Show less



Creative Outsourcing Solutions International

• Littlehampton, West Sussex

• QA Team Leader & Document Controller

  • Jun 2002 - Dec 2007

  Reporting to the Head of Quality & Director of Operations, Responsibilities include controlling and managing the document control system and internal auditor program, for the Littlehampton site but also liaising and overseeing the Maesteg site in Wales. To lead and manage a Quality Assurance department of 7 people, with regards to quality standards, line audits & customer complaints. Administrator of the site wide Document Control system in Littlehampton and Wales. Main contact person for all External customer audits of the site’s including P&G 6 monthly audits (Achieving a perfect 100% audit score – 1 of only 15 companies worldwide to achieve) Coach and support Quality Assurance team in their roles. Set objectives for team members. Identify training needs of individuals to achieve a multi-skilled and cross-functional team. Responsible for line managing a team of 19 internal auditors, and ensuring the auditing schedule is adhered to (a minimum of 5 audits to be carried out per month), and that reports are written up in a timely manner. Provide on-line Quality Assurance support to COSi (Littlehampton) production department. Provide on-line Quality Assurance training to production operatives as appropriate. Show less



The Body Shop

• United Kingdom
• Retail
• 700 & Above Employee

• Information Sales Analyst

  • Jan 1998 - Jun 2002

  Reporting into the Head of UK Finance, I was responsible for collating weekly shop sales information and producing KPI's and reports for the manager Reporting into the Head of UK Finance, I was responsible for collating weekly shop sales information and producing KPI's and reports for the manager



Automotive Financial Services Ltd

• Worthing, Sussex

• Computer Programmer

  • Mar 1996 - Jan 1998

  A COBOL and SEL-copy programmer, Ensuring the Companies in house programs including credit reports functioned correctly, Was also part of the team that changed the coding ready for the year 2000. A COBOL and SEL-copy programmer, Ensuring the Companies in house programs including credit reports functioned correctly, Was also part of the team that changed the coding ready for the year 2000.