Experience

IDEMIA North America

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Program Manager

  • Jun 2020 - Present

  •Lead the client facing project/program, delivering on financial commitment.•Represent IDEMIA to the Client and the Client to IDEMIA. Be each organizations’ advocate to the other.•Lead the IDEMIA and subcontractor team to successfully deliver on our contracted scope, to our committed timeline, and with the finest technical quality expected by our customers.•Partner with the Client’s team, negotiate win-win outcomes for both IDEMIA and the Client as necessary to manage expectations successfully.•Deliver positive Client Satisfaction year over year as measured by annual customer surveys.•Manage the client contract to ensure the company meets its obligations. Partner with legal to develop win-win contract management strategies that protect the client, protect IDEMIA and facilitate growth.•Responsible for successful client delivery as well as meeting project/program financial commitments.•Create the resource loaded project/program schedules that deliver on our contractual obligations while securing commitment internally.•Managing and controlling the project/program team cost/schedule performance vs. budget.•Ensure project/program remains resourced to deliver according to the project plan/schedule.•Lead engineering through the documentation of client technical requirements and then subsequent design, development, test and delivery in an Agile environment.•360 proactive communication and reporting internally and externally.•Responsible for achieving a superior level of customer satisfaction with the customer (government agency personnel and user agencies).•Provide regular in-person interaction with government agency personnel. Coordinate corrective action plans as necessary.•Support and achieve all available contract renewals and ensure programs are positioned for successful rebid activities, as applicable.

• Product Deployment and Delivery Manager

  • Jan 2020 - May 2020

  •Directed program teams, resources, and subcontractors to fulfil the deployment obligations of the organization.•Managed and direct all activities of the department charged with deployment activities, specifically the coordination of deployment activities, resources, schedules, services, training, and communication.•Managed deployment or delivery issues and monitored to delivery success.•Ensured internal and external site requirements were met during the deployment effort and enrollment centers are prepared to transition to a fully operational status.•Coordinated the development of the Bill of Materials (BOM), to include equipment, systems, fixtures, signage, and miscellaneous components.•Managed and coordinate orders and inventory levels through the purchase requisition system.•Utilized internal and external resources as necessary securing training resource teams for each deployment and direct the delivery of the necessary training.•Assisted and coordinated the completion of site surveys and additional required suitability documentation for determinations and ensured contractual requirements were met.•Created reports, spreadsheets, process flows, analysis, and formal communications. Lead meetings and conference calls with employees, peers, customers, and subcontractors.•Participated in meetings and conference calls with stakeholders, customers, internal management teams, and client agencies as requested.•Developed and implemented improvement plans to drive critical performance measures.•Provided reports and follow-up to upper management.•Interacted with senior external personnel on significant technical matters often requiring coordination between organizations.



Cardinal Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Project Coordinator

  • May 2019 - Jan 2020

  • Lead the planning, coordination, and completion of specific projects based on the definition of project scope, goals, deliverables, and deadlines.• Responsible for building relationships with Customer and supplier key contacts.• Develop and maintain detailed project timelines.• Define project tasks and resource requirements.• Responsible for the planning of all material components required to complete the job.• Must ensure that sufficient material is available to support production, while not procuring excessive inventory that will be prone to obsolescence.• Maintain project budget in accordance to quote.• Monitor project progress, problems, and solutions.• Report weekly (or more frequently) with proactive updates on project progress, problems, and solutions.• Manage any changes to minimize the impact on the overall project.• Maintain favorable Customer and supplier relationships.• Enable the organization to meet and exceed Customer expectations of specific projects.• In partnership with plant operation’s management, leads processes driving on-going continuous improvement of Customer satisfaction and compliance.

• Project Mgr, Prog/Proj Mgmt

  • Nov 2016 - May 2019

  • Plan, develop, communicate, implement, and evaluate programs that involve working with external entities and their corresponding resources as well as with the company's internal resources.• Manage project and/or program managers within assigned program and/or project.• Works within the constraints of budget, schedule, and scope while managing risk and ensuring adherence to established processes and methodologies.• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.• Contribute to the development of policies and procedures.• Works on complex projects of large scope.• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives.• Completes work independently receiving general guidance on new projects.• Review work for purpose of meeting objectives.• Act as a mentor to less experienced colleagues.

• Consultant, Implementations

  • Jul 2007 - Nov 2016

  • Responsible for new client launches and existing client line extensions.• Coordinates inbound logistics from manufacturers as well as outbound shipments to customers during the implementation process.• Coordinates activities associated with client facing projects from existing client base (system implementations, new reporting packages, product packaging changes etc.).• Develop & maintain project plans, provide timely and concise communication, track progress, and drive successful project completion.• Assist Account Executive, Sales Director, and Finance in managing the current client 90 day post-implementation account activities to ensure the client and Third Party Logistics Services are meeting the expectations and commitments established in the formal service agreement and operating guidelines.• Educate client on the Third Party Logistics Services organization with the intent to help each client understand the organization and develop efficient working relationships during the implementation process.• Recipient of client given recognition awards in 2008, 2009 and 2013.

• Inventory Control Coordinator, Inventory Control

  • Aug 2003 - Jun 2007

  • Manage inventory levels for multiple clients on a daily basis.• Coordinate inventory movement from multiple locations.• Schedule and complete year end physical inventories.• Communicate operational data to clients.• Assist in warehouse set-up at alternate sites.• Recipient of client given recognition awards in 2006 and 2007.

• Quality Assurance Coordinator, Quality Assurance

  • Sep 1999 - Jul 2003

  • Performed daily Standard Operating Procedure compliance audits.• Ensured compliance with cGMP standards and the Code of Federal Regulations.• Assisted in external client audits.• Managed and analyzed Exception reporting data.• Collected and analyzed monthly temperature data.

• Ambient Lead, Warehouse Operations

  • May 1997 - Aug 1999

  • Managed daily department workflow.• Processed outbound international shipments.• Primary logistics contact.• Ensured shipment accuracy through daily inventory counts.• Trained employees on proper material handling operation.



Ingram Content Group

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Inventory Control Lead, Inventory Control

  • 1992 - 1997

  • Managed employee work allocation. • Coordinated daily random cycle counts. • Processed production data for process improvements. • Investigated discrepancies for cause and problem resolution. • Managed employee work allocation. • Coordinated daily random cycle counts. • Processed production data for process improvements. • Investigated discrepancies for cause and problem resolution.