Vice President Change Delivery

• Jun 2021 - Present

Leading the US change function to deliver our 2025 vision.

Vice President of Delivery

• May 2019 - Jun 2021

Leading the IT delivery of our core business platform replacement in the USA.

Director

• Jan 2003 - Present

Director and primary fee earner for boutique management consultancy specialising in technology enabled transformational change. Providing expertise in programme, change and project management across multiple sectors and all organisational functions. Director and primary fee earner for boutique management consultancy specialising in technology enabled transformational change. Providing expertise in programme, change and project management across multiple sectors and all organisational functions.

Programme Assurance Manager

• Jun 2018 - Apr 2019

Providing 2nd line of assurance to our material programmes acting as a critical friend and coach across the business. Providing 2nd line of assurance to our material programmes acting as a critical friend and coach across the business.

Programme Manager

• Dec 2017 - Jun 2018

Providing structure, mediation and pace into the University's Associate Lecturer Programme. Providing structure, mediation and pace into the University's Associate Lecturer Programme.

Programme Director - Consultant

• Feb 2017 - Sep 2017

Directing the design and delivery of Cornwalls £18m+ digital transformation programme Responsible for overseeing, managing and leveraging the entire life cycle of IT investments across Cornwall Council, from defining and targeting the investment mix, to planning the portfolio structure, packaging and communicating the portfolio plan, and tracking and measuring results. Champion and change agent in leading the organisational changes required to create and sustain enterprise digital capabilities. Show less

Head of IT Portfolio - Consultant

• Aug 2016 - Feb 2017

Programme Manager - Consultant

• Feb 2016 - Aug 2016

Introducing a Programme approach across the Finance & HR departments. Deliverables included a new hotel booking / management system with online bookings. Decommissioning of Civica icon receipting tool and web store. Implementation of new Capita Paye.net receipting tool, telephone payment tools. Implemented Western Union and PayPal as new payment methods Introducing a Programme approach across the Finance & HR departments. Deliverables included a new hotel booking / management system with online bookings. Decommissioning of Civica icon receipting tool and web store. Implementation of new Capita Paye.net receipting tool, telephone payment tools. Implemented Western Union and PayPal as new payment methods

Transformational Change Programme Manager Consultant

• Aug 2015 - Feb 2016

Guiding executive stakeholders through the business case stage of a change programme to deliver a sector leading, customer focused transformation of their examinations and assessment processes. Guiding executive stakeholders through the business case stage of a change programme to deliver a sector leading, customer focused transformation of their examinations and assessment processes.

IT Portfolio Manager - Consultant

• Jan 2014 - Aug 2015

Management consulting contract to provide expertise in project, portfolio and programme management across all IT related projects across the organisation. Management consulting contract to provide expertise in project, portfolio and programme management across all IT related projects across the organisation.

Programme Manager - Consultant

• Oct 2012 - Sep 2013

Designed and lead the programme to transform 70 IS/Business processes to a shared services model in line with the organisations strategy. This was a very hands on role, leading and managing a large portfolio of projects delivered via a diverse matrix team. Projects included databases, CRM utilisation, web content management systems, HR systems, payroll, pensions, communications and document management systems. Responsibilities included: • Programme planning and management • Programme governance • Senior Stakeholder management • Resource management • Business case creation • Programme level Reporting • Risks and issue management • Supplier / Vendor Management Show less

Project Manager - Consultant

• May 2012 - Sep 2012

Project manager with call centre technologies team. Reported to steering group of 10 national directors and lead group wide review on existing CRM & Insurance applications across AA Insurance, AA Road, SAGA Insurance, SAGA Travel & Direct Choice Insurance. Drew together key stakeholders from mulitple teams across several national businesses. Designed a strategic IT programme to deliver a major application upgrade via a matrix of distinct improvement projects. Role required demonstration of the following competencies. Project Management Stakeholder Management Requirement Gathering Software Developement Software implementation Business Change Marketing Financial Products & Services Call Centre Technologies Show less

Change Manager

• Jan 2010 - Jan 2011

Involved in a number of business projects including setting up information systems (IT & Paper) for new fertility clinic, Integrated Hospital IT system and new electronic documentation project to standardise and reduce day to day internal paper transactions. Involved in a number of business projects including setting up information systems (IT & Paper) for new fertility clinic, Integrated Hospital IT system and new electronic documentation project to standardise and reduce day to day internal paper transactions.

Information Systems Consultant

• 2011 - 2011

Information Systems Consultant

• Jan 2009 - Jan 2010

Recruited on 1 yr contract to assist Information Manager with BAU business projects, document and streamline Information processes. Recruited on 1 yr contract to assist Information Manager with BAU business projects, document and streamline Information processes.

Business Consultant

• 2003 - 2008

Director and Owner of Business A team of 5 providing specialist IT skills to businesses of all sizes from the sole trader to large hospital trusts and educational establishments. Director and Owner of Business A team of 5 providing specialist IT skills to businesses of all sizes from the sole trader to large hospital trusts and educational establishments.