Experience

Michigan Department of Education

• United States
• Government Administration
• 100 - 200 Employee

• Business Systems Analyst

  • Feb 2016 - Present

  Currently working on the State of Michigan and its migration to Agate Software's IGX Core platform. Agate built and maintains their current grant application system and has for several years. Work with both state of Michigan and Agate developers and business professionals. Responsible for a diverse and challenging set of assignments encompassing a full range of business analysis, testing, program design, implementation planning, IT development support, and maintenance work related to the agency’s applications developed in-house and/or by outside vendors. Make significant contributions to the IT requirement collection, project plans, oversight of project schedule, and the creation/update of project documentation of above mentioned sophisticated web-based information systems. Show less



Ciber Global

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Systems Analyst

  • May 2015 - May 2017

  Play a pivotal role in ensuring IT understanding of requirements and serve as liaison between business stakeholders and IT subject matter experts, identifying and resolving any gaps in understanding. Collaborate with project stakeholders within IT and the business community. Document and support business needs and communicate those needs throughout each phase of a project. This includes interviewing stakeholders, eliciting, analyzing, specifying and validating various types of requirements. Responsible for communicating the requirements to solution and development teams throughout the software lifecycle. Apply proven communication, analytical, and problem-solving skills to help support the solution design and development process, and ensure that project deliverables are met according to specifications. Show less



WellCare Health Plans

• United States
• Insurance
• 700 & Above Employee

• Business Systems Analyst

  • May 2015 - Jan 2016

  Worked collaboratively with Business Process Owners, Application Development, and Solutions Architecture teams to analyze and document business requirements (BRDs), document and communicate functional specifications (FSDs). Worked collaboratively with Business Process Owners, Application Development, and Solutions Architecture teams to analyze and document business requirements (BRDs), document and communicate functional specifications (FSDs).



Bosch Packaging Technology B.V.

• Tampa/St. Petersburg, Florida Area

• Business System Analyst

  • Oct 2011 - Oct 2013

  Designed authored and published comprehensive User Manuals for heavy-duty filler equipment manufacturer using Microsoft Word and Acrobat Writer. Documented customer technical requirements for custom heavy duty filler equipment to fit their needs. These technical requirements were then handed off to engineering for design and development. Digitally photographed equipment for manuals, brochures, and reference using Adobe tools. Digitally videotaped equipment in use for training, sales, and testing using Adobe and Microsoft tools. Authored internal Standard Operating Procedures (SOP’s) for all departments using Microsoft Word, Adobe Acrobat, and Microsoft SharePoint. Show less



Technology Integration Group

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Business Analyst

  • Sep 2008 - Feb 2011

  Engaged existing and new clients for Florida based Information Technology Integrator. Reseller for Cisco Systems, HP, Aruba, Microsoft and Mitel. Products included IP Telephony, Infrastructure, Network Security, Wireless, and Managed Services. Broke Request for Pricing documents into singular technical requirements so WAVEnet could submit proper bids. Wrote content for new company site released in January 2011. Engaged existing and new clients for Florida based Information Technology Integrator. Reseller for Cisco Systems, HP, Aruba, Microsoft and Mitel. Products included IP Telephony, Infrastructure, Network Security, Wireless, and Managed Services. Broke Request for Pricing documents into singular technical requirements so WAVEnet could submit proper bids. Wrote content for new company site released in January 2011.



Neighborhood America

• United States
• Software Development
• 1 - 100 Employee

• Senior Technical Writer/Consultant

  • Jul 2004 - Jul 2006

  Created award winning online help and training system using RoboHelp X4. Project managed team to create quick start cards for various web based applications. Analyzed and documented customer requirements for custom website design, development, and implementation. Created new user guides using Microsoft Word 2002. Published documents on the company Intranet site using Adobe Acrobat 5.0. Created award winning online help and training system using RoboHelp X4. Project managed team to create quick start cards for various web based applications. Analyzed and documented customer requirements for custom website design, development, and implementation. Created new user guides using Microsoft Word 2002. Published documents on the company Intranet site using Adobe Acrobat 5.0.



Bright House Networks

• United States
• Telecommunications
• 700 & Above Employee

• Senior Technical Writer/Consultant

  • May 2004 - Jul 2004

  Worked with the planning, design, development, testing and implementation of a new telecommunication product; a cable phone. Worked with business stakeholders to document requirements needed for VoIP. Created Operational Readiness Tested deployment documentation for new digital telecommunications products. Created new process and procedures documentation. Updated existing HTML help systems using RoboHelp. Created new departmental process flows; conceptual, contextual, use case diagrams using Visio. Published documents for SDLC consumption. Show less



Quick Kurb, inc.

• Tampa/St. Petersburg, Florida Area

• Senior Technical Writer/Consultant

  • Feb 2004 - May 2004

  Created new and updated existing installation manuals for highway safety products using Microsoft Word 2002. Published documents on the company Internet site using Adobe Acrobat 5.0. Created new and updated existing marketing brochures using Microsoft Publisher 2002. Implemented a documentation project plan to keep track of all deliverables and due dates using Microsoft Excel 2002. Created new and updated existing installation manuals for highway safety products using Microsoft Word 2002. Published documents on the company Internet site using Adobe Acrobat 5.0. Created new and updated existing marketing brochures using Microsoft Publisher 2002. Implemented a documentation project plan to keep track of all deliverables and due dates using Microsoft Excel 2002.



Freedom Scientific

• Software Development
• 1 - 100 Employee

• Senior Technical Writer/Consultant

  • Sep 2003 - Oct 2003

  Project managed the development of documentation deliverables for software and hardware designed for the blind. Coordinated the delivery of these support tools with Project Management, Sales, Training, and Customer Support. The delivery process included updating HTML files using Dreamweaver MX, WinHelp projects using RoboHelp X3, and hardcopy documentation for print and electronic publishing using Microsoft Word 2002, and Adobe Acrobat 5.0. Wrote and edited materials for reports, briefs, proposals, product demonstrations and related technical and administrative publications. Show less



EssilorLuxottica

• France
• Manufacturing
• 700 & Above Employee

• Senior Technical Writer/Consultant

  • Aug 2002 - Dec 2002

  Created new HTML help projects for an Asset Management application using RoboHelp HTML X3. Updated existing documentation for applications using Microsoft Word 2000. Published documents on the company Intranet site using Adobe Acrobat 5.0. Created an XP Project Beta Test site on the company Intranet using Macromedia Dreamweaver 4.0, and Microsoft SQL Server. Designed and implemented a documentation project plan to keep track of all deliverables and due dates. Designed a time sheet to keep track of hours, and implemented an estimating tool that helped estimate accurate time frames for deliverables. Show less



Catalina USA

• United States
• Advertising Services
• 700 & Above Employee

• Senior Technical Writer/Consultant

  • Sep 2001 - Aug 2002

  Updated existing and created new documentation sets for applications using Microsoft Word 98/2000. These document sets included instructional manuals, internal policies and procedures, and project management support tools. Assisted in the creation of successful Change Control Boards for IT application groups. Created standard templates for meeting minutes, status reports, and risk lists. Assisted the Configuration Management team with the migration of documentation to the new company-wide Intranet portal. Updated existing and created new online help files using RoboHelp Office 2000. Provided writing, editing, and electronic publishing services to product teams/departments, including Engineering, Marketing, Sales, Training, and Technical Support using. Provided product user interface, usability, and consistency inputs to Engineering. Show less



SAP Ariba

• Germany
• Software Development
• 700 & Above Employee

• Senior Technical Writer/Consultant

  • Feb 2000 - Jun 2000

  Wrote Help topics for an Internet browser based Business-to-Business application. Created documentation sets for new applications using Adobe FrameMaker 5.0. Updated existing online help files using RoboHelp 5.0. Documented policies and procedures associated with documentation security management. Acted as Project Lead, coordinating documentation and online help for assigned projects. Wrote Help topics for an Internet browser based Business-to-Business application. Created documentation sets for new applications using Adobe FrameMaker 5.0. Updated existing online help files using RoboHelp 5.0. Documented policies and procedures associated with documentation security management. Acted as Project Lead, coordinating documentation and online help for assigned projects.



NetWolves

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Technical Writer/Consultant

  • Jun 1999 - Jan 2000

  SDLC environment: Waterfall. Updated existing and created new online help topics for an Internet security application using RoboHelp 4.0. Coordinated application releases and updates. Produced and edited release bulletins. Updated existing and created new documentation sets for applications using Adobe FrameMaker 5.0. Analyzed software and web applications and determined user information needs. Updated company website using Macromedia Dreamweaver 4.0. SDLC environment: Waterfall. Updated existing and created new online help topics for an Internet security application using RoboHelp 4.0. Coordinated application releases and updates. Produced and edited release bulletins. Updated existing and created new documentation sets for applications using Adobe FrameMaker 5.0. Analyzed software and web applications and determined user information needs. Updated company website using Macromedia Dreamweaver 4.0.



Arthur Andersen & Co.

• Accounting
• 1 - 100 Employee

• Senior Technical Writer

  • May 1995 - May 1999

  SDLC environment: Method 1. Updated existing online help files using RoboHelp 4.0. Enhanced online help files to include standard Microsoft Windows 95 features. Designed and developed hardcopy and computer based training. Developed and conducted pilot program and usability testing of new Microsoft Windows applications with both internal and external customers. Project led development of documentation for specialized tax software in accordance with firm-wide guidelines. Edited existing and produced new manuals, which were released and re-released throughout the year. Helped design and develop an online review database used to electronically update documentation using Lotus Notes. Show less