Experience

Waltonwood Lake Boone

• United States
• Medical Practices
• 1 - 100 Employee

• Independent Living Manager

  • Mar 2023 - Present

  The Independent Living Manager is the customer service champion for our Independent Living residents, and is the initial contact for problem-solving and troubleshooting resident needs. The highest goal of this position is to assist in providing a satisfied, cheerful, and engaged community. Resident engagement is assured through constant, caring, and open communication with residents, families, department heads, and the Executive Director. The Independent Living Manager is the customer service champion for our Independent Living residents, and is the initial contact for problem-solving and troubleshooting resident needs. The highest goal of this position is to assist in providing a satisfied, cheerful, and engaged community. Resident engagement is assured through constant, caring, and open communication with residents, families, department heads, and the Executive Director.



Holiday by Atria Senior Living

• General Manager-Gardens at Wakefield

  • Jul 2017 - Mar 2023

  Responsible for the day-to-day operations of an independent senior living community, including developing an engaged and productive team; ensuring high resident satisfaction; and ensuring strong financial performance. • Based on reviews from families & residents Community earned the Caring Stars Award from Caring.com 2021-2023 • Based on reviews from families & residents Community earned Best in Senior Living Award from A Place for Mom 2021-2023 • Raleigh/Durham Pod Captain-provided support for other GMs in the area • Served As GM Learning Support Network Mentor • Community has earned Great place to Work designation 2020-2023 Show less



Sears Holdings Corporation

• Market Trainer

  • Mar 2014 - Jul 2017

  Responsible for serving as the Retail Market Trainer supporting multi-store operations (8 stores). Responsible for delivering dynamic, engaging training programs to enhance the learning and development of the store associates. Work closely with District HR, Store Managers and Training function to deliver best in class training around orientation, Integrated Retail, and Member Loyalty programs throughout the district and feeds back gaps to Learning team. Identifies, oversees and monitors both new hire and recurrent learning needs, and is responsible for delivering content and ensuring all store associates are current with learning plans. Show less


Blockbuster
• United States
• Retail
• 700 & Above Employee
• District Manager

  • Jul 1997 - May 2013