Experience

Hedsor House - Luxury, Private Events Venue

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Head of Operations

  • May 2022 - Present



Tring School

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Commercial Director

  • Jan 2020 - Nov 2022

  Lead and Manage all commercial activities of the business. Development and Implementation of a innovative, growth focused commercial strategy, focusing primarily on new product areas and emerging markets. To ensure that profitable business growth is accelerated and that commercial success is achievedOngoing management of Tring Sports Centre with expanded scope including oversight and development of lettings and facilities hire and line management of Tring School Enterprises Ltd. Management of tenders and negotiations for awarding of contracts across the school and the Multi Academy Trust.

• General Manager

  • Feb 2019 - Jan 2020

  Responsible for launch and ongoing management of new Sports Centre including branding, marketing, website design and product development, ensuring delivery of high quality services and standards at all times. Development, implementation and monitoring/reporting of annual service and financial plans. Provision of clear leadership with regards to all compliance and health and safety policies and procedures.Ensure adherence to Centre operating objectives, best practice and standards of performance whilst maximising short, medium and long-term profitability. Creation, management and monitoring of Sports Centre budget, reporting of financial results to Board.Management of operations and sales teams, swim school and duty managers including recruitment, training and development, performance management and succession planning. Implementation of customer, third party and client relationship management processes and procedures.



Haberdashers' Boys' School

• Education Management
• 1 - 100 Employee

• Deputy Estates Manager

  • Nov 2017 - Feb 2019

  Operational delivery responsibility throughout school estate; ISI compliance lead; Project and contractor management; Defect reporting and resolution management via CAFM system; Coordination of planned preventative maintenance contracts; Benchmarking and budget reporting; Asset management and audit; Development of commercial opportunities; Management of sports centre staff and maintenance team; Event planning and co-ordination.

• Sports Centre Manager

  • Oct 2015 - Nov 2017

  Responsible for overseeing completion and launch of new Sports Centre featuring 25m 8-lane swimming pool with moving floor, squash courts, climbing wall, fitness suite, gymnasium, school shop, sports cafe, teaching rooms and seminar suite.Management and maintenance of all sports facilities including sports centre, cricket pavilion, changing rooms and indoor cricket centre. Supervision of sports activities and management of external bookings. Key focus on health and safety including preparation and implementation of risk assessments, policies and procedures.



Fusion Lifestyle

• United Kingdom
• Wellness and Fitness Services
• 400 - 500 Employee

• Dry Operations Manager

  • Mar 2013 - Sep 2015

  Dry Operations Manager and Acting General Manager at Fusion Lifestyle’s top performing centre (average monthly attendance figures of 35,000-40,000). Responsible for management of duty managers, fitness/group exercise instructors and crèche assistants group exercise timetable; ensuring adherence to health and safety/operational procedures; achievement of centre targets; development/implementation of new fitness concepts.

• Operations Manager

  • Mar 2013 - Mar 2014

  Operations Manager at Wycombe Rye Lido outdoor pool and gym with membership of approx 1,100. Responsibilities included day to day centre management and driving of revenue across the centre. Launched creche and astroturf pitch hire and developed outdoor exercise program alongside management of fitness team and creche assistants. Supported Sales team in developing outreach sales activity.



Adapt Fitness Ltd

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Owner and Personal Trainer

  • Sep 2008 - Mar 2013

  Successfully launched my own personal training business offering individual and group personal training, group exercise classes, strength and conditioning training, sports club coaching. Successfully launched my own personal training business offering individual and group personal training, group exercise classes, strength and conditioning training, sports club coaching.



Virgin Active

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Fitness Manager

  • May 2007 - Sep 2008

  Management of the fitness department including overseeing and staffing of the gym. Coordination of personal training including budget review, target setting and monitoring of performance against KPIs and team development needs. Management of the fitness department including overseeing and staffing of the gym. Coordination of personal training including budget review, target setting and monitoring of performance against KPIs and team development needs.