Application System Administrator

• Nov 2018 - Present

Manage and maintain fifteen applications. Have primary responsibility for seven of them. Applications are primarily Windows VMware clients, followed by Linux. A handful are fully cloud hosted and two run on Citrix. Ideally each environment has a test, development, preproduction and then production environments. Where possible, if not cloud hosted, each production environment is clustered. Instances of backend SQL and Oracle databases are clustered. Perform at least daily, as well as on demand automated backups of each server. Maintained 99.98 uptime even throughout the transition to the campus working remote. Manage security scanning and remediation for each environment to include coordination with vendors and security supplier to clear false positives in the rare event they are documented. Working with stakeholders have expanded the usage of three of the applications by providing both training and customizations allowing greater automation for many of the tasks required by staff. Migrated hundreds of thousands of hard copy paper documents to using Document Management resources. To include automating form creation, routing and submissions. Worked with vendors integrating complimentary applications to enhance functionality. Such as creating a document in one application and providing, OCR, security, data retention and storage in another. Provide documentation and guidance to collaborate work among team as well as junior members.

Systems Analyst

• Jan 2016 - Jul 2018

Review, analyze, install, and modify systems to include configuring, testing, and debugging in support of the organization's business processes and initiatives. Systems I have had primary responsibility for are Salesforce, Blackboard, SysAid, Kivuto, Redmine and WinPrism. Each of these are diverse requiring different specialized skillsets with the general system support, maintenance and configurations being similar. This has showcased and further developed my adaptability and overall depth of knowledge.

Desktop Technician

• 2015 - Jan 2016

SAM Administrator

• Oct 2015 - Nov 2015

Deployed, configured and tested proprietary software for testing environments throughout the nation. Performed troubleshooting whenever there were standard problems or in unusual cases such as VmWare clients. Deployed, configured and tested proprietary software for testing environments throughout the nation. Performed troubleshooting whenever there were standard problems or in unusual cases such as VmWare clients.

Lead Systems Engineer

• Jan 2009 - Sep 2014

Install and configure applications software and related hardware (such as desktops and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware). Provided administration in a team environment to all functions of MS Exchange, Active Directory, Group Policy, Hyper-V, VMWare as well as SCCM, SCOM and SCSM in a corporate enterprise environment. Also supported LYNC 2010 / 2013 • Upgraded software deployment platforms from Symantec Ghost to Microsoft SMS to SCCM 2007 and finally SCCM 2012. • Managed Microsoft SCCM deployments in a large-scale global environment of 50,000+ users; oversaw deployments of large and complex applications targeted for mass audience. • Assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues. • Created Microsoft Windows Installer packages using Wise Package Studio and Admin Studio. Advertised and managed packages and collections in SCCM environment. I provide software and system troubleshooting and support for users in all levels of the company. From Site Directors to Customer Service Representatives. I work hand in hand with other support staff in order to assist my end user issues as well as assisting other technicians as needed. The Lawrence site has between 2500-3000 end users. I travel as required to support remote sites throughout the United States. I provide the sole remote support for an office of thirty users in Pawcatuck, CT. With a dedicated network teams guidance I installed, configured and maintain Cisco Core switches and routers. These feed into Juniper site and then Dell Power Edge switches. I provide mentoring and limited supervision of the Desktop Technician on site.

Client Service Specialist III

• 2004 - 2008

Phone and real time chat based support. To a smaller role also provided email based support for users needing access to programs and applications. Monitored Sarbanes Oxley requirements to ensure we maintained compliance at all times. Assisted internal employees of Sprint who were having difficulties getting access to or working with proprietary software such as that used by sales associates in retail stores and kiosks. Worked with proprietary windows based billing and accounting software on behalf of executives who used it to make daily reports and monitor company financial performance.