Director of Information Technology & College Facilities

• 2017 - Present

Director of Information Technology (Interim)

• Nov 2017 - Mar 2018

• Supervise College of Education (CED) IT staff and graduate student support workers in providing all PC, Mac, printer, and mobile device support, including management, escalation, and resolution of help desk calls for 250+ faculty/staff and 2000+ undergraduate and graduate students in the CED and Department of Psychology.• Supervise Poe Hall Building Liaison’s duties overseeing day-to-day facilities operations and managing CED capital assets via the Capital Assets Management System (CAMS).• Coordinate IT-related facilities renovations and maintenance for Poe Hall and multiple satellite locations• Oversee the allocation and spending of the Education IT and College Computer Technology Committee budget for Education Technology Fee funds• Co-chair, University IT Strategic Advisory Committee - Client and Application Support (ITSAC-CAS) which provides governance for the university customer computing environment• Represent the College of Education on the Campus Information Technology Directors (CITD) Committee.• Research and evaluate emerging software and technologies for innovation, security, integration and implementation viability within the college

Desktop Support Manager / IT Systems Specialist

• 2005 - Oct 2017

• Provide all tiers of desk-side PC, Mac, printer, and mobile support includingmanagement, escalation, and resolution of help desk calls for 250+ faculty/staff and2000+ undergraduate and graduate students using ServiceNow incident managementsystem• Supervise, train, manage and evaluate help desk staff in support protocols,prioritization, installation, troubleshooting, best practices, and end-user interaction• Provide day-to-day user, computer, group, group policy, and application administrationvia Microsoft Windows Active Directory and SCCM• Co-chair, University IT Strategic Advisory Committee - Client and ApplicationSupport (ITSAC-CAS) providing governance for the university customer computingenvironment• Research and evaluate emerging software and technologies for integration andimplementation viability• Project Lead, creation and implementation of Education Information Technology ITILbased documentation and practice standards• Author, College of Education 3-year IT Strategic Plan based in ITIL framework• Create order specifications and approvals for IT purchases in compliance with the UNCCombined Pricing Initiative (CPI) designed to lower system-wide IT costs• Project Manager for College of Education Windows XP operating system migration• Administer virtualized servers (Windows/RHEL) via VMware Infrastructure productsreducing hardware costs while increasing provided services• Project Manager for implementation and maintenance of (now retired) open sourceCollege of Education video sharing service via VMWare, PHP/MYSQL and RHEL 6server

Computer Consultant

• 2000 - 2005

• Provided multi-tiered hardware and software support for over 350 university faculty and staff, in addition to over 1500 College of Education and Psychology students• Administered Novell Netware 6.5 Network including user and server objects, space quotas, GroupWise Email, Distributed Printing Services and SUSE Linux Netware Evaluation creating a more functional desktop user environment

Data Entry Night Supervisor / Tier 1 Support Technician

• 1998 - 2000

• Provided Tier 1 technical support to departmental users and data entry clerks reducing the need for after-hours support and lowering IT staffing costs• Supervised night shift data entry clerks organizing workflows and work prioritization reducing after-hours personnel costs• Oversaw timely and correct entry of account information ensuring balanced cash receipts and reducing monthly account reconciliation audits • Provided Tier 1 technical support to departmental users and data entry clerks reducing the need for after-hours support and lowering IT staffing costs• Supervised night shift data entry clerks organizing workflows and work prioritization reducing after-hours personnel costs• Oversaw timely and correct entry of account information ensuring balanced cash receipts and reducing monthly account reconciliation audits