Mark Williams is a well organized person with the ability to look at the big picture and quickly determine the key areas that need to be addressed including change management and focusing on staff development. He is able to juggle multiple difficult projects by motivating colleagues and team members to function with the same high commitment that he puts into his own work as Net Promotor Scores continue to rise and operational team member productivity continues to increase.

Mark differentiates the customer service experience at BizFilings by attracting, training, and managing the right people. He implements incentive and training programs that motivate call center staff. He does a great job of continually improving every customer touchpoint (phone, email and internet). There are few people I've seen that can manage such a diverse team of operations employees so effectively.

Mark Williams is a well organized person with the ability to look at the big picture and quickly determine the key areas that need to be addressed including change management and focusing on staff development. He is able to juggle multiple difficult projects by motivating colleagues and team members to function with the same high commitment that he puts into his own work as Net Promotor Scores continue to rise and operational team member productivity continues to increase.

Mark differentiates the customer service experience at BizFilings by attracting, training, and managing the right people. He implements incentive and training programs that motivate call center staff. He does a great job of continually improving every customer touchpoint (phone, email and internet). There are few people I've seen that can manage such a diverse team of operations employees so effectively.

Mark Williams is a well organized person with the ability to look at the big picture and quickly determine the key areas that need to be addressed including change management and focusing on staff development. He is able to juggle multiple difficult projects by motivating colleagues and team members to function with the same high commitment that he puts into his own work as Net Promotor Scores continue to rise and operational team member productivity continues to increase.

Mark differentiates the customer service experience at BizFilings by attracting, training, and managing the right people. He implements incentive and training programs that motivate call center staff. He does a great job of continually improving every customer touchpoint (phone, email and internet). There are few people I've seen that can manage such a diverse team of operations employees so effectively.