Mark Williams
Information Technology Support Specialist at Nu-Calgon- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA CIOS IT Operations
CompTIAJan, 2020- Nov, 2024 -
CompTIA A+
CompTIAJan, 2003- Nov, 2024 -
CompTIA Network+
CompTIAJan, 2003- Nov, 2024 -
Apple Certified Macintosh Technician (ACMT)
Apple -
Microsoft Certified Professional (MCP)
Microsoft -
Microsoft Certified Systems Administrator (MCSA)
Microsoft
Experience
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Nu-Calgon
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United States
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Chemical Manufacturing
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1 - 100 Employee
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Information Technology Support Specialist
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Sep 2022 - Present
Work with IT management to oversee all aspects of company IT infrastructurePerform daily administrative tasks in a hybrid Active Directory environment, including user account creation, server maintenance and supportMaintain all physical corporate IT assets, including user hardware, servers and mobile devices Work with IT management to oversee all aspects of company IT infrastructurePerform daily administrative tasks in a hybrid Active Directory environment, including user account creation, server maintenance and supportMaintain all physical corporate IT assets, including user hardware, servers and mobile devices
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Executive Services Support Technician
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Feb 2009 - Jun 2022
As a part of this job role, I assist Boeing executives, VIPs, and Aramark employees as visited and served at Boeing Leadership Center. It is worth mentioning that I oversee support for all software, hardware, and mobile devices while managing networks throughout numerous on-site networks.My accomplishments within this role are following:• Executed several cost-saving and equipment-reducing techniques, resulting in an over 50% reduction in site operating costs.• Maintained overall customer satisfaction rating by 97% while exceeding customer expectations.• Resolved complex issues by providing advice and assistance to ECST, ITSC, and RDM team members.
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Dell Client Field Technical Services Senior Analyst & Field Team Lead
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2009 - 2013
During my time over here, I administered daily operations of the six-man field team, including two staffed Laptop Service Centers. One of my key tasks was to provide exceptional on-site and remote desktop support/maintenance for Boeing's St. Louis and St. Charles, Missouri campuses. I was chosen to operate on various high-profile projects for Boeing, such as our Safeguard Disk Encryption roll-out and the Charleston site migration.My notable outcome for this role includes:• Developed remote field services support team to manage initial ticket screening, resulting in 25% reduction in issue resolution.
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Unisys
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Senior Technician
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2003 - 2009
Within this job role, I facilitated all software-based ticket escalations for Boeing in the United States as promoted to Senior Technician for the Remote Desktop group.My key success for this role is:• Delivered effective on-site Tier 3 hardware and software support for Dell systems at numerous Boeing locations throughout Missouri and Illinois. Within this job role, I facilitated all software-based ticket escalations for Boeing in the United States as promoted to Senior Technician for the Remote Desktop group.My key success for this role is:• Delivered effective on-site Tier 3 hardware and software support for Dell systems at numerous Boeing locations throughout Missouri and Illinois.
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Education
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2003 - 2003
New Horizons Computer Learning Centers
MCSA, IT Certification
Community
