Mark White

Senior Technical Consultant at PPT Solutions, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Fort Collins, Colorado, United States, US

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5.0

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Robert Midland

I've known Mark White since he was hired on as an IT temp. He quickly became an invaluable part of the team and progressed steadily in his skills and responsibilities. Mark is one of the hardest working engineers I've ever had the pleasure to work with. When confronted with new challenges, he digs in and learns what is needed, gets the job done.

Kyle Harteker

I write this recommendation for Mark White as he became one of my most trusted managers during his Tenure at Center Partners. Mark managed a remote and local team of IT professionals with both tact and professionalism. He also was a primary point of contact for our customers and became known to many as the "go-to" guy. His ability to speak both technically and with business acumen is a very challenging and extremely important skill to posses. Mark rides the line between a technical manager and a business leader, and truly inspires his team and always puts them first. I would highly recommend Mark and he is a asset to any organization who is lucky enough to have him in employ.

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Credentials

  • Microsoft® Certified Solutions Associate: Windows Server 2008
    Microsoft
    Apr, 2012
    - Oct, 2024
  • Microsoft® Certified IT Professional MCITP Enterprise
    Microsoft
    Dec, 2008
    - Oct, 2024
  • Microsoft Certified Systems Engineer MCSE
    Microsoft
    Feb, 2000
    - Oct, 2024
  • CCNA
    Cisco
    Sep, 2012
    - Oct, 2024

Experience

    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Senior Technical Consultant
      • Nov 2016 - Present

      Provide Technical Support and Service Delivery consulting for domestic and global companies in the call center sector. Deliver and drive customer preferred technical solutions while blending business requirement with 3rd party managed/hybrid infrastructures. Leveraging the first-hand experience from various Information Technology roles in networking and telecom (IVR, ACD, WFM, QA, and call/screen recording), effectively provided transformational changes for both technology and business processes.

    • United States
    • Outsourcing and Offshoring Consulting
    • 300 - 400 Employee
    • Senior Information Technology Manager, US
      • Oct 2014 - Oct 2016

      As head of the Qualfon USA technology department, I am responsible for leading cross functional teams in telecommunications, networking, data centers, servers, databases, desktop support, and service desk development. I have helped to stabilize technology and have promoted business growth with new and existing clients (9). Working together with my professional support team of managers, we have enhanced the technology department’s credibility by improving client notification, client feedback, and maintaining proven industry processes and procedures. Lead a 30+ person organization, supporting domestic and near/off-shore call center agents. Drove a 9 month initiative to rebuild and integrate IT staff across 6 sites. Improved first call resolution for service request and incident response by 40%. Migrated infrastructure technology to a managed data center and developed an n+1 architecture. Upgraded network redundancy to a dual multi-carrier MPLS at all sites and reduced carrier billing by 14% in 6 months. Led organizational initiatives driving ITIL best practices that resulted in decreased downtime and more efficient incident management. Achieved PCI DSS 3.0 and SSAE16 SOC 2 Type 2 certifications for the company. Developed 2, 3, 5 year technology road map to support corporate mission…“To be the best BPO. Make people's lives better."

    • Integration/Solutions Architect
      • May 2014 - Oct 2014

      Strategically responsible for strengthening business continuity between merging companies and creating a smooth transition between technical infrastructures. Engineer business development projects for current and future clients. Expertly meet the customer’s business requirements and ensure that our business products and deliverables are of the highest quality to ensure client satisfaction. Proven project management expertise that identifies, develop, and implement techniques to promote teamwork, improve productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings.

    • Network/Telecommunication Manager
      • Oct 2011 - May 2014

      Lead IT networking and telecommunications teams in developing, protecting and maintaining a robust and reliable infrastructure for $141M business processing outsourcing company with up to 3,600 employees.Define and execute leading-edge network and telecommunications operations, systems, best practices and procedures to support the national organization. Manage and optimize enterprise WAN, LAN and WLAN environments, and spearhead projects to strengthen the IT and telephony infrastructure, boost technology capabilities and minimize security and operational risks. Oversee root cause analysis and immediate resolution of complex issues. Create disaster recovery plans (DRPs). Coach, supervise, and evaluate nine architects, engineers and technicians. Deliver presentations and training programs.

    • Lead Engineer
      • Apr 1998 - Sep 2011

      Earned a series of promotions to design technology systems and applications that increased efficiency and productivity for $14.2B financial services organization with over 4,000 employees.Promoted to administer the corporate infrastructure for superior reliability and security. Skillfully supported and maintained the LAN/WAN environment for seamless network connectivity, Internet access and email communications. Researched, procured, configured and implemented hardware and software solutions, coordinated upgrades/patches and performed troubleshooting and repair projects. Provided tier III support for technology issues. Advanced to Lead Engineer in '06.

Education

  • Colorado State University-Global Campus
    Masters Infomation Technology Management, Specialization in Finance
    2016 - 2018
  • Colorado State University
    Bachelor of science in Exercise Physiology, Teaching Concentration
    1988 - 1993

Community

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