Experience

Anglo - Eastern Leisure Management

• United States
• Hospitality
• 1 - 100 Employee

• Manager Shipboard Administration

  • Dec 2021 - Present

• Travelling Corporate Controller

  • Dec 2021 - Present



CTI Group Worldwide Services

• United States
• Human Resources Services
• 1 - 100 Employee

• Project Manager - Recruitment and training

  • Jul 2017 - May 2018

  I had the amazing opportunity to assist set up and then manage a new project in Bangkok Thailand recruiting and training Thai nationals for Culinary, Bar and Restaurant positions with Holland America Cruises, a total of 60 candidates per month over an eight month period. • Oversaw and actively participated in the full life cycle recruiting of candidates. • Sourcing candidates through social media, local and national job boards and open day events held throughout Thailand. • Screening, selection and preparation of candidates for final interview Final interviews were conducted locally by a representative from Holland America. Successful candidates attended a two week intensive training program arranged and operated by Holland America in which I actively participated with training and administration. • On boarding of candidates • Administrative processing of data in both CTI-USA and Holland America systems • Scheduling safety trainings and medical examinations • Visa and passport applications • Ensuring all candidates comply with the Thai Marine Board legislation • Assisting with crew flight & hotel reservations and transfers The project was completed to the full satisfaction of the client and within budget. Show less



The Apollo Group

• United States
• Food and Beverage Services
• 200 - 300 Employee

• Senior Business Analyst

  • Sep 2015 - Dec 2017

  The Apollo Group is an award-winning, full-service hospitality management company- I was part of the luxury cruise ship onboard management operations for Regent Seven Seas cruises and Oceania Cruises, both brands are award winning leaders in the luxury cruise market. • Conducting regular operational and administrative audits onboard all vessels. • Formulating, implementing and monitoring plans of action and KPI,s based on audit results. • Revision and final approval of payroll • Revising and updating company policies and procedures to optimize operations and ensure compliance with strict international maritime employment and health & safety regulations. • Working closely with onboard department heads, providing the tools and coaching required to operate within set budgets whilst maintaining the highest levels of service. I was Project Manager for two IT systems installed on vessels of both brands overseeing every aspect of operations from initial planning, through to installation, rollout and training crew members in use and maintenance of the systems. • Developing project plans, goals, and budgets; identifying resources needed • Developing schedules and methods for measuring results • Guiding and performing strategic analysis for the project • Organising and managing all phases of the project to ensure on-time completion • Assembling and coordinating project team members • Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products • Planning and overseeing the preparation and dissemination of project communications. Show less



The World Residensea

• Worldwide

• Relief Hotel Controller / Stores Manager

  • Jan 2015 - Sep 2015

  The World Residences at Sea is the worlds largest residential yacht with 165 privately owned ultra-luxury residences operated to the highest standards of luxury, safety and security.- • Maximizing revenue and minimizing operating expenses • Financial reporting of operating expenses and cost analysis • Staff overtime and approval control. • Providing regular and ongoing staff training and development • Financial and administrative control of all hotel operations • Financial reporting to onboard management and shore side personnel • Performing financial closedown on a voyage, monthly and annual basis • Internal revenue and supplies audits Show less



The Apollo Group

• United States
• Food and Beverage Services
• 200 - 300 Employee

• Hotel Controller

  • May 2010 - Feb 2014

  • Ownership of all Financial, Procurement and HR Admin data systems and platforms. • Managed all aspects of Crew Admin, HR and Payroll for 500+ employees. • Financial control of hotel operations and company assets. • Internal revenue and supplies audits • Internal and companywide financial reporting • Review and update company policies and procedures • Ownership of all Financial, Procurement and HR Admin data systems and platforms. • Managed all aspects of Crew Admin, HR and Payroll for 500+ employees. • Financial control of hotel operations and company assets. • Internal revenue and supplies audits • Internal and companywide financial reporting • Review and update company policies and procedures



The Admiral

• Tarragona, Spain

• General Manager

  • May 2003 - Apr 2010

  The Admiral Bar & Grill is a 150 seat restaurant, bar and entertainment complex offering an extensive menu and range of beverages & cocktails with nightly entertainment operating from 9am to 2am. I managed a team of 20 employees and I had responsibility for every aspect of the operation. • Overseeing the efficient running and profitability of the operation. • Accomplishing objectives by staff management, training and KPI´s • Keeping abreast of culinary trends • Researching suppliers and negotiating contracts • Recruitment & Hiring • Banking and financial control. • Arranging special events, party nights and themed evenings. • Organizing employee activities and events to increase employee motivation and satisfaction Show less



Radisson Seven Seas Cruises

• Travel Arrangements
• 1 - 100 Employee

• Hotel Inventory Controller

  • Sep 2001 - Nov 2002

  Ordering, receiving and issuing of all hotel stores  Organization, maintenance and hygiene of all store rooms and stock items  Stock and cost control  Performing financial closedown on a voyage, monthly and annual basis  Financial reporting using the ICS and MXP inventory systems  Liaising between onboard heads of department and shore side purchasing department Ordering, receiving and issuing of all hotel stores  Organization, maintenance and hygiene of all store rooms and stock items  Stock and cost control  Performing financial closedown on a voyage, monthly and annual basis  Financial reporting using the ICS and MXP inventory systems  Liaising between onboard heads of department and shore side purchasing department



Cunard

• United Kingdom
• Leisure, Travel & Tourism
• 700 & Above Employee

• Hotel Inventory Controller

  • May 1998 - Jul 2001

  Ordering receiving and issuing of all hotel stores  Organization, maintenance and hygiene of all store rooms and stock items  Stock and cost control  Performing financial closedown on a voyage, monthly and annual basis  Financial reporting using the ICS and MXP inventory systems  Liaising between onboard heads of department and shore side purchasing department Ordering receiving and issuing of all hotel stores  Organization, maintenance and hygiene of all store rooms and stock items  Stock and cost control  Performing financial closedown on a voyage, monthly and annual basis  Financial reporting using the ICS and MXP inventory systems  Liaising between onboard heads of department and shore side purchasing department



Cunard

• United Kingdom
• Leisure, Travel & Tourism
• 700 & Above Employee

• Maitre D'

  • May 1997 - Feb 1998

  Day to day operations of several dining outlets  Managing a large team of restaurant staff  Staff rotas and working schedules Day to day operations of several dining outlets  Managing a large team of restaurant staff  Staff rotas and working schedules



Cunard

• United Kingdom
• Leisure, Travel & Tourism
• 700 & Above Employee

• Head Waiter

  • Sep 1995 - Feb 1997

  Day to day operations of several dining outlets  Managing a large team of restaurant staff  Staff rotas and working schedules Day to day operations of several dining outlets  Managing a large team of restaurant staff  Staff rotas and working schedules



Cunard

• United Kingdom
• Leisure, Travel & Tourism
• 700 & Above Employee

• Silver Service Waiter

  • Jul 1993 - 1995