Experience

PIB Risk Management

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Business Development Manager

  • Sep 2022 - Present

  We are focused on providing simple, creative and effective solutions to risk management, that really work in the workplace. We tailor our solutions to each and every client to create a bespoke package. We are focused on providing simple, creative and effective solutions to risk management, that really work in the workplace. We tailor our solutions to each and every client to create a bespoke package.



Self Employed

• United States
• 700 & Above Employee

• Undertaking Masters in Surveying (Real Estate)

  • Sep 2020 - Present

  Undertaking a Masters Degree in Surveying (Real Estate) at Northumbria University. Completed two separate property developments. Own family property and a buy to let. Got Married and took the opportunity to reacquaint myself with my family and support them through the pandemic. Supported my wife with her level 5 Management training qualification and Independent Domestic Sexual Violence qualifications, both passed with Merit and Distinction. Spent time volunteering and raising money for various charities in the homelessness and victims of domestic abuse sectors including volunteer training and consultancy. Show less



RVA Surveyors Limited

• Greater Manchester

• Sales Director

  • Jun 2019 - Sep 2020

  Oversee call centre sales team, sales quality team, and external field sales teams to maintain optimal service delivery at all times. Devise and deploy process improvement changes to enhance customer experience. Review customer feedback to ensure delivery of exceptional customer service. Delivered 70% uplift on new client contracts. Offered on-going support in establishing high-performing teams. Refined customer outcomes and experience with specific measured uplift across customer feedback. Achieved 200% productivity and increased profit growth by tailoring digitised service to offer customer experience enhancements. Designed and employed professional development programme, covering reviews, journey planning, providing coaching and training. Show less



iamproperty

• United Kingdom
• Real Estate
• 200 - 300 Employee

• Regional Performance Manager

  • Aug 2016 - Nov 2018

  Joined Iam-Sold as a member of the Operational Management Board to formulate and implement strategy for southern region start-up and deliver step changed performance in newly formulated National Network Team. Recruited and developed a team of auction specialists to deliver sales targets, doubled National Network Partner output, and led new sales process training development and implementation. As Anti-Money Laundering Task Force member, took lead role in design and implementation of AML policies. Show less



Vitality

• United Kingdom
• Financial Services
• 700 & Above Employee

• Franchise Director

  • Nov 2012 - Mar 2016

  Set up a self-owned, start-up, multi-product sales, distribution, and franchise operation providing face-to-face support to IFA / Broker Firms promoting Vitality Life / Health products. Recruited regionally based team of Business Consultants, managed day-to-day sales activity to meet franchisor sales targets, business mix, and profitability. Built a viable business model, generating incremental business from historically under-performing accounts and outperforming longer established franchises. Show less



Brookson One - (A People2.0 Company)

• United Kingdom
• Accounting
• 100 - 200 Employee

• Operations & Sales Director

  • Feb 2010 - Jun 2012

  Joined Brookson to lead Sales & Operations and drive growth. Implemented restructure and process improvements to improve performance and profitability. Developed strategy for delivery of new business opportunities, and created new product/income streams. Turned around sales performance achieving 200% sales units uplift and 30% average value uplift. Created a scalable call centre prospecting / client-servicing hub, and significantly improved client penetration. Co-designed and launched new insurance product to market, becoming Zurich’s No 1 introducer in 2011. Landed three new major clients, and oversaw the transition to Direct Authorisation. Show less



Knightsbridge Business Sales & BBTA Limited

• Group Operations Director

  • 2008 - 2009

  Joined Knightsbridge to lead five multi-site, multi-brand call centres. Implemented operational process improvements to improve productivity and profitability, and turned around customer service and experience. Turned around Marketing spend impact, and developed online/offline and brand related strategies to optimise ROI. Oversaw 200% improvement in front end activity generation and doubled income pipeline. Recruited and set up the Corporate Department, and integrated a commercial lending proposition. Oversaw integration with new Corporate Finance partners, creating a unique “6-step” service offering to corporate clients enabling volume transactions. Show less



Century 21 United Kingdom

• Operations Director

  • Jun 2005 - Jul 2008

  Launched unique system of Estate Agency to the UK, creating and implementing a franchise sales strategy to ensure targeted and sustainable growth. Oversaw opening of 75 offices in first three years of operation, delivered franchise sales and business development to new and existing offices to underpin successful start-up and expansion. Co-created a unique white label Lettings Management company, and introduced income streams including survey referrals, lettings, and Home Information Packs. Launched unique system of Estate Agency to the UK, creating and implementing a franchise sales strategy to ensure targeted and sustainable growth. Oversaw opening of 75 offices in first three years of operation, delivered franchise sales and business development to new and existing offices to underpin successful start-up and expansion. Co-created a unique white label Lettings Management company, and introduced income streams including survey referrals, lettings, and Home Information Packs.



Countrywide Financial Services

• Birmingham

• Financial Services Director

  • 1994 - 2005

  Promoted to lead the Financial Services operation, turning around a loss to deliver a significant profit. One of two subsidiaries out of thirty-four to be ahead of budgeted profit and prior year performance, third most profitable subsidiary per branch in the group with the lowest annualized staff turnover. Increased mortgage lending by 33%, and improved life insurance and general insurance penetration. Delivered 400% increase in turnover during tenure, and was awarded Sales Manager of the Year in 2000 and 2002. Show less