Mark Townsend
Daymark UK - Technical Support Lead at Retail Packaging Solutions Ltd- Claim this Profile
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Bio
Credentials
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Diploma in Business and Administration - Level 3
-Nov, 2012- Sep, 2024 -
Diploma in Business and Administration - Level 2
-Nov, 2011- Sep, 2024
Experience
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Retail Packaging Solutions Ltd
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United Kingdom
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Packaging and Containers Manufacturing
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1 - 100 Employee
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Daymark UK - Technical Support Lead
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Feb 2021 - Present
Technical lead on the company labelling software and tablet based printing system. Offering customer support, creating and providing digital media solutions, and providing training and support on our bespoke printing system. Technical lead on the company labelling software and tablet based printing system. Offering customer support, creating and providing digital media solutions, and providing training and support on our bespoke printing system.
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IT Support Technician
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Sep 2019 - Dec 2020
Working for a local IT MSP, I support customers over the phone or on client sites. After initial 1st line triage of jobs, I would work on a solution to fix any outstanding issues. Other tasks include, configuring and maintaining backups, monitoring core servers and services, and the configuration of firewalls. I have day-to-day administrative exposure to Microsoft AD, and Group Policy, along with VM's configured in VMware and Hyper-V, Server 2012 R2, and Server 2016. I worked through training of the Microsoft standard MS-100 - Microsoft 365 Identity and Services, and MS-104 - Microsoft Azure Administrator. During my time at Geostream I have also travelled internationally and worked as local IT lead, on a network cutover for the Upfield/Unilever separation. Show less
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Equator Design
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United Kingdom
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Design Services
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100 - 200 Employee
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IT Support Technician
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Oct 2017 - Sep 2019
As the site’s sole IT Technician my duties were to maintain the day to day running of the company systems and servers, configuring and improving the network, Virtualization and installation of ESXi hosts and VMware VM’s on many types of hardware. Systems used were across Mac and Windows desktops and Sever 2012 and 2012 R2. During my time at Equator I have been responsible for the Nottingham site serving up to 90 users and external users at our Dublin site. This would include file restorations, hardware and software configurations and VPN access, making sure the infrastructure was operating correctly and efficiently. Show less
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Sonoco-Trident
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United Kingdom
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Graphic Design
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300 - 400 Employee
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IT Support Technician
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Jul 2013 - Oct 2017
After re-training, my role here included user maintenance across a Microsoft Server 2008 and 2012 network, Active Directory configuration, hardware configuration, and software error reporting within different operating systems. Mainly working with Windows and Mac OSX. During my time here I have become responsible for maintaining company databases, building virtual servers, and dealing with both employees and customers on a daily basis, with queries on hardware and our independent customer system. I also have experience working with network infrastructure. I have recently acquired the JAMF Software CCT qualification as a Casper Technician, which enables me to manage the Mac OS X management software 'Casper Suite'. Show less
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Prolog
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Software Development
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1 - 100 Employee
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Account Executive
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Jan 2010 - Jul 2013
I communicated regularly with various clients in order to both manage the business and deepen Prolog’s relationship with them. This typically involved visiting client sites, initiating conference calls, keeping clients up-to-date with new developments and services, and liaising with other departments to collate statistics. I also established and maintained files and records to ensure the accurate production of invoices, including cost breakdowns and details of any additional activities undertaken. In doing this I believe I demonstrated a proactive, hands-on approach to monitoring current working practices, identifying weaknesses and initiating performance improvements. Show less
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The Tech Guys
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Dominican Republic
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IT Services and IT Consulting
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Laptop Engineer
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Jun 2009 - Dec 2009
This was a temporary contract. During my time here I diagnosed and repaired laptops, sent in from Curry’s and PC World stores, working to set deadlines and under pressure. This was a temporary contract. During my time here I diagnosed and repaired laptops, sent in from Curry’s and PC World stores, working to set deadlines and under pressure.
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Price & Fretwell
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United Kingdom
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Food and Beverage Manufacturing
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1 - 100 Employee
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Website Designer
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Feb 2009 - Jun 2009
This was a temporary contract. During my time here I designed and built the company website. Updating weekly and providing general maintenance This was a temporary contract. During my time here I designed and built the company website. Updating weekly and providing general maintenance
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TD
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Pakistan
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Technology, Information and Media
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1 - 100 Employee
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Dividends Administrator
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Sep 2006 - Jan 2009
On a daily basis I processed payments to various accounts, made foreign exchange transactions and liaised with clients. In so doing I made extensive use of MS Office. On a daily basis I processed payments to various accounts, made foreign exchange transactions and liaised with clients. In so doing I made extensive use of MS Office.
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Education
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1990 - 1997
Meden Comprehensive
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