Experience

TRG Screen

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Solutions Team Lead

  • Apr 2022 - Present

• Customer Success Manager

  • Nov 2019 - Apr 2022



Vela | now part of Exegy

• United States
• Financial Services
• 1 - 100 Employee

• Senior Implementation Engineer

  • May 2019 - Nov 2019

  • Ownership of fulfilment of customer requirements while onboarding to Vela’s software platform.• Coordinating between internal teams to realise requirements including connectivity, software builds and after care.• Contributed to the improvement of client onboarding, streamlining the process to provide a shorter turnaround time.

• Senior Applications Support Engineer

  • Apr 2018 - May 2019

  • Analysed and resolved outstanding software issues from the suite of Market Data and Market Access platforms provided by Vela.• Ownership of delivery processes highlighting Critical outstanding issues and prioritising for delivery.• Full ownership of technical issues to resolution including communication with clients on delivery, root cause analysis and improvements made.• Ownership of Technical Customer Relations; regularly scheduled calls with Clients to update and flag priority issues allowing clients to meet internal deadlines.• Analysis entailed knowledge of financial instruments, protocols and technical implementation.• Managed licensing for Market Access Platform using Github. Show less

• Application Support Engineer

  • Aug 2015 - Apr 2018



Measuresoft

• Ireland
• Software Development
• 1 - 100 Employee

• Support Manager

  • Jul 2014 - Aug 2015

  Providing Front-End Support to Customers and Staff, Bug tracking and Systems Development. Providing Front-End Support to Customers and Staff, Bug tracking and Systems Development.