Experience

Qbt Consulting

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Senior Technician

  • Mar 2022 - Present



Powernet IT Solutions

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Engineer

  • Mar 2021 - Mar 2022

  IT Support for the SMB market. Providing services to managed and unmanaged customers. Currently in the field services division after a restructure. Previously was dedicated to unmanaged customers due to having a diverse amount of experience and exemplary customer service. - Onsite and Remote services aimed at the MSP Market - Consultation/Audit/Review - Troubleshooting and diagnostics - Root Cause Analysis - Various cloud and hosted services ...the list goes on - IT Support for the SMB market. Providing services to managed and unmanaged customers. Currently in the field services division after a restructure. Previously was dedicated to unmanaged customers due to having a diverse amount of experience and exemplary customer service. - Onsite and Remote services aimed at the MSP Market - Consultation/Audit/Review - Troubleshooting and diagnostics - Root Cause Analysis - Various cloud and hosted services ...the list goes on -



Hosted Network

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Level 3 Service Desk Technician

  • Apr 2016 - Jul 2019

  An all round position servicing end customers and wholesale partners (generally other IT companies)VMWare based cloud services hosted in several data centresHorizon DaaSInternet connectivityTelephony including VOIPMicrosoft SuiteAutotask / Nable / PRTG / ContinuumVeeam back up and replication (including cloud connect)Storagecraft Shadow ProtectOnsite/remoteInternational travel to train teamsClient relations and conflict resolution

• Technical Services Manager

  • Feb 2013 - Apr 2016

  Manages and directs staff in the planning, development and maintenance of Hosted Network systems. Escalation point for the technical service team, project and contract management



Superior IT Technologies

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Services Manager

  • Oct 2011 - Apr 2016

  Manages and directs staff in the planning, development and maintenance of Hosted Network systems. Escalation point for the technical service team, project and contract management. Customer relations and product development Manages and directs staff in the planning, development and maintenance of Hosted Network systems. Escalation point for the technical service team, project and contract management. Customer relations and product development



Parallel Computer Services

• IT Services and IT Consulting

• Field Service Technician

  • Mar 2007 - Sep 2011

  On the road, in the office providing technical troubleshooting and solving IT problems for clients. This involved all aspects of small business IT - troubleshooting, building, designing, consulting, quoting and supplying On the road, in the office providing technical troubleshooting and solving IT problems for clients. This involved all aspects of small business IT - troubleshooting, building, designing, consulting, quoting and supplying



Finney Sampling

• Emu Plains

• Type setting/pre-press printing/basic graphic design

  • Jan 2000 - Mar 2007

  Started as a table hand during school holidays and performing piece work from home after school hours, this mostly involved handcraft for creating samples for the textile industry. Towards the end of 2006 I started full time and was given the roll of label printing which evolved into type setting, pre-press printing and some basic graphic design Started as a table hand during school holidays and performing piece work from home after school hours, this mostly involved handcraft for creating samples for the textile industry. Towards the end of 2006 I started full time and was given the roll of label printing which evolved into type setting, pre-press printing and some basic graphic design