Experience

Operon Middle East
• United Arab Emirates
• Facilities Services
• 1 - 100 Employee
• Help Desk Operator

  • May 2022 - Present

Farnek Services LLC
• United Arab Emirates
• Facilities Services
• 700 & Above Employee
• FARNEK CAFM Operator in EXPO 2020

  • Oct 2021 - Apr 2022

BK Gulf Facilities Management
• United Arab Emirates
• Facilities Services
• 1 - 100 Employee
• Senior Customer Service Executive

  • Mar 2016 - Oct 2021


Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Service Representative

  • May 2015 - May 2016

  • Managing large volume of customers’ calls(inbound and outbound) • Assisting clients with regards of their queries • Providing accurate information regarding company’s services and service guidelines • Offering new products/services for old and new clients • Ensuring that customer service is properly delivered • Calling back customers to ensure satisfaction • Establishing new accounts for new clients of AT&T • Maintaining documentation of customer inquiries and responses for future reference. Show less