Mark was one of the early pioneers at Engin commencing as a CSR. He stood out early, grasping the fundamentals of call centre management and a whole new technology which there were no reference materials available. Like any pioneer, he learnt fast, made mistakes, learnt faster and innovated through the process, coaching and hiring the majority of the customer facing staff. He is a bundle of energy and enthusiasm. He is very loyal to his staff and team, supporting them when needed and making hard decisions when required. He is a pioneer for VoIP in Australia.

Mark was one of the early pioneers at Engin commencing as a CSR. He stood out early, grasping the fundamentals of call centre management and a whole new technology which there were no reference materials available. Like any pioneer, he learnt fast, made mistakes, learnt faster and innovated through the process, coaching and hiring the majority of the customer facing staff. He is a bundle of energy and enthusiasm. He is very loyal to his staff and team, supporting them when needed and making hard decisions when required. He is a pioneer for VoIP in Australia.

Mark was one of the early pioneers at Engin commencing as a CSR. He stood out early, grasping the fundamentals of call centre management and a whole new technology which there were no reference materials available. Like any pioneer, he learnt fast, made mistakes, learnt faster and innovated through the process, coaching and hiring the majority of the customer facing staff. He is a bundle of energy and enthusiasm. He is very loyal to his staff and team, supporting them when needed and making hard decisions when required. He is a pioneer for VoIP in Australia.