Experience

Acacia Living Group
• Australia
• Hospitals and Health Care
• 1 - 100 Employee
• Village Manager

  • Dec 2022 - Present


HBF Health

• Australia
• Insurance
• 700 & Above Employee

• PHI Technical Specialist

  • Aug 2019 - Dec 2022

  Technical expertise and business analyst responsible for solution designs, system configuration, incident management, data integrity, compliance breach, member disputes and business integrity recommendations.

• Health Technical Advisor

  • Nov 2018 - Aug 2019

  Providing advice and support to all areas of the business, finding solutions and ensuring front line and back office transactions are seamless with no detrimental impact to customers.

• Branch Manager

  • Jul 2012 - Nov 2018

  Leading multisite branches through cultural changes to achieve improved sales targets and exploring and implementing efficiency strategiesEnsure high standards of customer satisfaction by reducing at times and increasing service levelsEstablish productive working relationships with internal and external partiesActively involved in various health insurance projects and initiativesEmpower and develop staff growth potential through targeted recruitment, training, coaching and mentoring



Cengage Learning

• United Kingdom

• Product Manager

  • Jun 2010 - Mar 2012

  Liaise with International publishing companies to determine rights to sale. Liasing with Publishers and Production staff to ensure sufficient stock supplies around all states of Australia and New Zealand Provide technical and other support to national sales team Liaise with International publishing companies to determine rights to sale. Liasing with Publishers and Production staff to ensure sufficient stock supplies around all states of Australia and New Zealand Provide technical and other support to national sales team



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Consultant - Ground Staff

  • May 2008 - Dec 2008

  Customer service provision whilst adhering to UK laws and British Aviation Authority regulations in regards to security requirements, ensuring smooth flow of passenger queues from check in to boarding Customer service provision whilst adhering to UK laws and British Aviation Authority regulations in regards to security requirements, ensuring smooth flow of passenger queues from check in to boarding



Chelsea and Westminster Hospital NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Discharge Manager

  • May 2002 - May 2008

  Overall responsibility for the patient discharges in a 600 bed acute care hospital by coordinating and negotiating with Care homes and facilities, Social Services Departments, Allied health professionals and community based carers for Medical, Surgical, Neurological and Palliative patients. Develop and manintain solid relationships with head of Social Services, Primary Care Trusts, Community Rehabilitaion facilities, Commissioning Manages Promotion of discharge team and planning as intergral part of Patient care and central resource for provision of information and advice on health and social legislation Maintain close relations with Commissopn for Socal Care Inspections for Residential and Nursing Care facilities Member of the following Boards / Advisory Committees: Protection of Vulnerable Adults Council Kensington and Chelsea Urgent Care Network Steering Committee Chelsea and Westminster Patient Transport Advisory Board Bishop Creighton House Community Steering Committee North West London Continuing Care Advisory Committee Chelsea and Westminster Dicharge Steering Committee