Experience

Wiseway Logistics

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• National Compliance & Safety Manager

  • Feb 2021 - Present

• Transport & Safety Manager

  • Aug 2020 - Feb 2021



OfficeMax Australia

• Australia
• Retail Office Equipment
• 1 - 100 Employee

• National Transport Manager

  • Jul 2016 - Nov 2019



Direct Couriers

• Australia
• Truck Transportation
• 100 - 200 Employee

• Operations

  • Sep 2012 - Feb 2015



Border Express Pty Ltd

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• State Manager NSW

  • Dec 2011 - Jun 2012

  Managing multiple sites in NSW including Sydney, Canberra and Newcastle Managing multiple sites in NSW including Sydney, Canberra and Newcastle



Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• QLD State Manager

  • Jan 2006 - Dec 2010

  Company Profile: Messenger Post Couriers is the National courier division of Australia Post. Employing over 135 staff and almost 1,000 sub-contractor drivers MPC perform time-critical, same-day and overnight metropolitan deliveries in all capital cities as well as major regional areas within Australia. With an annual turn-over of $90m MPC’s goal is to be the nation’s premium provider of time-critical deliveries. Responsibilities: • Responsible for the financial and operational management of the QLD business unit. • Manage a team of 20 permanent staff (plus an on-going team of 35+ casual staff at any given time) with four direct managerial reports and 125 sub-contractor drivers. Direct reports are responsible for the Ad Hoc Courier/Set Run, Logistics, Freight & Distribution (PUD), Administration and Sales areas. • Responsible for all revenue and expenditure with full authority over staffing levels and salaries. Full accountability over P&L, EBIT and budget. • Key responsibility to design strategies and improve transport and warehouse performance through productivity analyses. • Key responsibility in customer relationship building. Achievements: • Increased QLD annual revenue from $5.7m in 2006/2007 to $8.6m in 2009/2010. • Transformed business from year-on-year annual loss pre 2006/2007 to $0.800m profit in 2009/2010. • Expanded contractor fleet from 65 in 2006/2007 to 125 in 2009/2010. • Through operational improvements reduced First Gross Margin costs by 8.75% in last two years. This was achieved whilst not only maintaining key performance indicators but exceeding them. • Increased service performance from mid 60% in 2006/2007 to consistently 98% monthly on-time delivery performance across all services. • Developed innovative and cost efficient supply chain solutions for clients both in government and the private sector enabling them to achieve a competitive advantage and superior customer service. Show less



SNAPX/Messenger Post Couriers

• National Despatch Manager

  • Nov 2004 - Mar 2005

  Company Profile: SNAPX was a privately-owned medium-size courier company with branches in all capital cities. Employing over 70 staff and almost 500 sub-contractor drivers SNAPX prided itself on being large enough to handle any type of delivery but small enough to still maintain a close and personable relationship with its clients. With a large and loyal client-base of advertising agencies, financial institutions, legal firms and medical industry suppliers SNAPX had to maintain the highest delivery and performance standards at all times. With an annual turn-over of $25m, a loyal client-base and fleet, SNAPX became an attractive acquisition prospect for several transport companies. Responsibilities: • Enticed back to SNAPX to restructure National Operations and Call Centre and • Introduce efficiencies to protect revenue and resources and minimise expenditure • Ensure service agreements and KPI's are strictly maintained so as to ensure maximum shareholder return for forthcoming sale to Messenger Post Achievements: • Established a National Call Centre based in Sydney. • Directed a national campaign to increase Internet bookings. As a result of these two achievements, managed to create National Call Centre with a net national result of 8 less call centre staff. • Improved service performance to 97% on-time delivery (up from 72%). • Enhanced customer satisfaction levels thereby protecting revenue. Show less



Toll Fast

• Sydney, Australia

• NSW Courier Manager

  • Jan 2004 - Nov 2004

  Company Profile: Toll Fast is the national courier arm of Toll Holdings Ltd. Toll Fast provides same-day metropolitan ad hoc and scheduled courier, and taxi truck services in all capital cities. Employing in excess of 150 staff and 1200 contractors, Toll Fast has an extensive fleet capability right across Australia from pushbikes to semi-trailers through to specialised vehicles. Responsibilities: • Responsible for profitability of NSW Operations. • Managed a team of 8 despatchers, 10 Customer Service and Call Centre officers and 4 warehouse staff as well as a fleet of 165 sub-contractors. • Key accountability for revenue generation and customer relationships working closely with NSW Sales Manager. Achievements: • Achieved overall growth of 45% in EBR in first six months. • Increased Operational margins by a further 7% through stream-lined efficiencies without a reduction in resources or service. • Successfully implemented and managed complete logistic and operational requirements for two new major clients which (within three months) became our largest non-government revenue accounts. Show less



Toll Group

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• NSW Courier Manager

  • 2004 - 2004



CTI Logistics Limited

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• NSW Manager

  • 2001 - 2003