Experience

Incline Labs
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• PPC Automation Specialist

  • May 2021 - Present

Affiliate Marketing
• Self-employed

  • Feb 2014 - Present

CO-OP Financial Services
• IT Analyst

  • May 2001 - Dec 2013


Co-operative Banking Group

• Systems Management - Technical Analyst

  • May 2001 - Dec 2013

  Currently working in a small team managing server health and business critical applications using CA Unicenter NSM 3.1 and HP Operations Manager 9.0. Support all resolver teams in supplying a proficient monitoring and alerting solution including Agent Technology, Event Management and Schedule Workload jobs. • Multi-platform support, Wintel estate including Virtual Citrix; Unix, AIX and Solaris. Manage 1200 business critical servers. • Build and Deploy configurations both within CA NSM and HP OM. • Schedule daily workload jobs. • Assist Technical Design Leads to create an end-to-end monitoring solution to meet business requirements. • Key project resource for the team; dedicated to high profile banking projects where stakeholders demand. • Prioritise work for Projects, demand changes weekly. Close working relationships with User Acceptance and Stress Testers. UAT and OAT. • Ensure BAU and Service are priority. Manage BAU activities and contractors for backfill whilst in projects. • Work closely with external Software suppliers to resolve impacting issues. • Document configuration policies and procedures to ensure standardisation across the team. • Work closely with the Treasury. Accurate and timely event capture is paramount in highlighting any potential outages on the AS/400 Banking Treasury system. • Disaster recovery champion for the team. Run two yearly Treasury failover tests running all live Banking applications through DR; as a clearing Bank Millions of pounds need to go through the systems daily. • Modelling Business Process Views for resolver teams. • Support out of hours ‘on call’ to ensure there is no impact to Business Services and Banking. Show less



CSC - Computer Sciences Corporation

• Belgium

• Operations Analyst

  • Oct 1999 - May 2001

  Initially started on the Service Desk team to gain experience with the nature and high criticality of calls to Operations Centre. This gave me insite into the customers high expectations. Shortly moved into the Operations Analyst role handling a large amount of daily incidents React under pressure and quickly analyse nature of problems and prioritise for Service Level Agreements. Meeting end user demands from BAe Military aircraft production and Airbus. • Handling a large volume of inbound calls requiring Veritas backups and restores for plans and documents. • Pressured environment to resolve issues with very short SLA times. • Project work to deploy CA Unicenter Remote Control to end users so 1st Line Service Desk could resolve issues over the phone. • Created reports and feedback to Managers via statistics. Show less



Riva Wholesale

• Technical Analyst

  • Jun 1999 - Oct 1999

  Supported back office solutions for major Cash and Carries. RIVA installed tills and stock solutions we supported the software that run on these. Pressured environment, when systems failed customers are affected at tills and so immediate response and resolution of issue was critical. Supported back office solutions for major Cash and Carries. RIVA installed tills and stock solutions we supported the software that run on these. Pressured environment, when systems failed customers are affected at tills and so immediate response and resolution of issue was critical.