Mark Smith
Chief Digital & Technology Officer at SSP Group Plc.- Claim this Profile
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Bio
Experience
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SSP Group plc
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United Kingdom
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Food and Beverage Services
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700 & Above Employee
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Chief Digital & Technology Officer
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Jun 2021 - Present
Reporting to the Group CEO as a member of the Group Executive Team, I am accountable for driving our digital and technology strategy across a global business that operates 2800 hospitality and retail outlets, in 35 countries serving 1.5m customers daily. I lead a globally distributed team of group and regional technology directors to deliver our strategic technology programme and provide technology service delivery for our customers, colleagues and business operations.
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CIO
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Feb 2018 - Jun 2021
Reporting to the Group CFO, I am accountable for technology across a global business that operates 2800 hospitality and retail outlets, in 35 countries serving 1.5m customers daily. I lead a globally distributed team of group and regional technology directors to deliver our strategic technology programme and provide technology service delivery for our customers, colleagues and business operations.
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Dunnes Stores
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Ireland
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Retail
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700 & Above Employee
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CIO (Interim)
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Mar 2017 - Nov 2017
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Tesco
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United Kingdom
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Retail
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700 & Above Employee
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Chief Information Officer - Asia
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Apr 2013 - Feb 2017
Reporting to the Global CIO/CTO and International CEO, I had accountability for developing and implementing the technology strategy across Asia. I led a team of 400 people, with an annual budget of £100m, and accountability for the technology service delivery that supports 14 million weekly customers across 2500 stores and digital platforms.
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IT Director
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Nov 2011 - Mar 2013
Reporting to the CIO for UK & Ireland, I was accountable for the development of technology solutions for the Commercial Business Units (Food, General Merchandise and Clothing) that Tesco operates globally. I led a Tesco team of 200 people based in the UK and Bangalore and managed a budget of £25m per annum (£25m Capex).
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Marks and Spencer
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United Kingdom
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Retail
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700 & Above Employee
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Head of HR Transformation
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Apr 2010 - Nov 2011
Reporting to the HR Director, I was the Business Programme Director leading a team of 250 people, across 6 delivery centres located in the UK, India and Mauritius, with a budget of over £40m. The HR Transformation programme was a multi-year, multi-release programme to improve the efficiency and quality of the HR service for all M&S colleagues.
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Business Solution Manager
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May 2008 - Apr 2010
Reporting to the Head of Business Solutions & Programmes, who in turn reported into the Chief Information Officer, I led a team of 25 Project Managers and Business Analysts who managed the analysis, development and implementation of technology solutions across the Store Operations, Marketing and HR business functions.
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Senior Manager
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Aug 1997 - Apr 2008
I was an IT Consultant in Accenture UK’s Retail System Integration Practice. During this period I worked at clients such as Selfridges, Argos, Dixons Stores Group, Littlewoods and Sainsbury’s. I was an IT Consultant in Accenture UK’s Retail System Integration Practice. During this period I worked at clients such as Selfridges, Argos, Dixons Stores Group, Littlewoods and Sainsbury’s.
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Education
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Ashridge Executive Education, Hult International Business School
Global Leadership Programme -
University of Oxford - Said Business School
CIO Academy -
University of Warwick
Bachelor of Science (BSc), Computer Science