Mark Smith

Chief Digital & Technology Officer at SSP Group Plc.
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Cambridge Area, UK

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Experience

    • United Kingdom
    • Food and Beverage Services
    • 700 & Above Employee
    • Chief Digital & Technology Officer
      • Jun 2021 - Present

      Reporting to the Group CEO as a member of the Group Executive Team, I am accountable for driving our digital and technology strategy across a global business that operates 2800 hospitality and retail outlets, in 35 countries serving 1.5m customers daily. I lead a globally distributed team of group and regional technology directors to deliver our strategic technology programme and provide technology service delivery for our customers, colleagues and business operations.

    • CIO
      • Feb 2018 - Jun 2021

      Reporting to the Group CFO, I am accountable for technology across a global business that operates 2800 hospitality and retail outlets, in 35 countries serving 1.5m customers daily. I lead a globally distributed team of group and regional technology directors to deliver our strategic technology programme and provide technology service delivery for our customers, colleagues and business operations.

    • Ireland
    • Retail
    • 700 & Above Employee
    • CIO (Interim)
      • Mar 2017 - Nov 2017

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Chief Information Officer - Asia
      • Apr 2013 - Feb 2017

      Reporting to the Global CIO/CTO and International CEO, I had accountability for developing and implementing the technology strategy across Asia. I led a team of 400 people, with an annual budget of £100m, and accountability for the technology service delivery that supports 14 million weekly customers across 2500 stores and digital platforms.

    • IT Director
      • Nov 2011 - Mar 2013

      Reporting to the CIO for UK & Ireland, I was accountable for the development of technology solutions for the Commercial Business Units (Food, General Merchandise and Clothing) that Tesco operates globally. I led a Tesco team of 200 people based in the UK and Bangalore and managed a budget of £25m per annum (£25m Capex).

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Head of HR Transformation
      • Apr 2010 - Nov 2011

      Reporting to the HR Director, I was the Business Programme Director leading a team of 250 people, across 6 delivery centres located in the UK, India and Mauritius, with a budget of over £40m. The HR Transformation programme was a multi-year, multi-release programme to improve the efficiency and quality of the HR service for all M&S colleagues.

    • Business Solution Manager
      • May 2008 - Apr 2010

      Reporting to the Head of Business Solutions & Programmes, who in turn reported into the Chief Information Officer, I led a team of 25 Project Managers and Business Analysts who managed the analysis, development and implementation of technology solutions across the Store Operations, Marketing and HR business functions.

    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Senior Manager
      • Aug 1997 - Apr 2008

      I was an IT Consultant in Accenture UK’s Retail System Integration Practice. During this period I worked at clients such as Selfridges, Argos, Dixons Stores Group, Littlewoods and Sainsbury’s. I was an IT Consultant in Accenture UK’s Retail System Integration Practice. During this period I worked at clients such as Selfridges, Argos, Dixons Stores Group, Littlewoods and Sainsbury’s.

Education

  • Ashridge Executive Education, Hult International Business School
    Global Leadership Programme
    2020 - 2020
  • University of Oxford - Said Business School
    CIO Academy
    2016 - 2016
  • University of Warwick
    Bachelor of Science (BSc), Computer Science
    1993 - 1997

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