Principal/CIO/CTO

• Mar 2020 - Present

Freeman Clarke is the largest and most experienced team of fractional CIOs and CTOs. We work exclusively in the mid-market sector. We work solely for the benefit of our clients: we have no long-term contracts, and we remain completely independent of suppliers (this is extremely rare in IT and technology!). With our unique combination of business, managerial and technical experience, we support and drive growth in these areas: - Tech strategy and vision - Digital infrastructure - Team development and leadership - Custom software - Business systems integration - Accurate, timely reporting - Risk management and security - Adding value for Private Equity Freeman Clarke Principals are more than consultants, interims, or freelancers. We become part of the client’s executive team, and we remain accountable for our recommendations and our actions. Principals also draw on the experience of their Freeman Clarke colleagues, who share their expertise and market intelligence. To find out more, feel free to get in touch. Or visit our website: https://www.freemanclarke.co.uk/ Show less

Head of Operations and Delivery

• Oct 2019 - Mar 2020

Key IVR are a privately owned business offering automated payment services in the UK and internationally through Europe and into the United States. We are a customer-service focused organisation and take care to manage and meet our client’s expectations. Hosted in leading data centres and processing over £3bn per annum, our state-of-the-art payment suite is robust, reliable and secure – certified PCI-DSS v3.2 Level 1. Key IVR are a privately owned business offering automated payment services in the UK and internationally through Europe and into the United States. We are a customer-service focused organisation and take care to manage and meet our client’s expectations. Hosted in leading data centres and processing over £3bn per annum, our state-of-the-art payment suite is robust, reliable and secure – certified PCI-DSS v3.2 Level 1.

Interim IT Leader

• Jun 2015 - Mar 2020

Providing management consultancy and advice in operational and strategic technology areas across a number of vertical channels including FMCG, Legal, Retail. Technology in an age of device convergence is not channel specific, and ITems Consulting can support and assist with strategy, analysis, and development across the spectrum. Providing management consultancy and advice in operational and strategic technology areas across a number of vertical channels including FMCG, Legal, Retail. Technology in an age of device convergence is not channel specific, and ITems Consulting can support and assist with strategy, analysis, and development across the spectrum.

IT Director

• May 2017 - Jun 2019

rradar is a new kind of law firm, designed specifically to provide clients with expert advice and world-leading legal protection. Delivering education and technology solutions for guidance and advice to companies, backed by our expertise and experience in law. rradar is a new kind of law firm, designed specifically to provide clients with expert advice and world-leading legal protection. Delivering education and technology solutions for guidance and advice to companies, backed by our expertise and experience in law.

IT Director

• Jul 2010 - May 2015

A specialist Electronics retailer with ambitious growth plans, Maplin is a £230+m turnover private equity backed business, multi-channel across 200 stores in the UK and ROI, direct eCommerce trading, and partnered with the leading online marketplaces.Responsible for leading the IT strategy of the business and ensuring effective delivery of the strategy aligned with the needs of a growing business.In 2011 responsible for development and support of the eCommerce sales channel, prior to handing over to our new Multi Channel Director in early 2012.For an interim period during 2012 also responsible for Logistics and Warehousing operations, implementing business process changes to support Maplin's growth ambition.2013 brought a new challenge - Board Sponsor for "Project Phoenix", the replacement of the technology underpinning the Maplin eCommerce site with a Hybris solution, partnered with a systems integrator, and responsible with the Head of eCommerce for the delivery of the project on time before Black Friday 2013, end to end implementation in less than nine months.The following year, responsible for technical back end integration - as well as in-depth business knowledge from my previous logistics experience - as we outsourced our warehousing and logistics functions to a 3rd party alongside selling the business to new backers. Show less

Head of IT

• Apr 2008 - Jul 2010

In this role I was responsible for the day to day co-ordination and management of the IT Department of a fast-growing retail, mail order, and e-commerce company, the technology strategy of the company, and ensuring the delivery of IT systems and solutions that align with the needs of the business.Key responsibilities: Team Leadership, Strategic Planning and Budgeting, Technical and Security Policy and Compliance.

Head of Information Systems

• Nov 2005 - Apr 2008

Reporting to the IT Director, I was responsible for the availability, resilience and suitability of hardware, software, and infrastructure solutions for the business. I had day to day operational control of the support and development teams. In this role I was very hands-on technically, often developing or assisting the development of solutions I had designed.Key responsibilities: Project Management, Systems Analysis and Design, Business Process Analysis, Application Development

Development Manager

• Feb 2000 - Oct 2005