Experience

Cascade Aqua-Tech Ltd.

• Canada
• Wholesale
• 1 - 100 Employee

• Inside Sales Representative

  • Mar 2021 - Present



Capilano Glass & Screens Ltd

• Canada
• Construction

• Sales and Scheduling

  • Mar 2017 - Aug 2019

  • First line of customer contact in person, via phone, and email to assist customers with regards to the sale of glass products, installations, and repairs. • Sold custom made glass products including table and desk tops, single and double pane window glass, patterned glass, custom mirrors, mirror frames, mirrored and frosted closet doors, custom glass showers, plexi glass, fireplace glass, a variety of glass installation and maintenance products, as well as custom window screens and plexi glass air conditioner window covers. • Handled credit, debit and cash transactions, opened and closed the register each day and ran daily sales reports. • Assisted customers in making decisions regarding glass type, size, thickness, shape etc. to best meet their individual needs. • Ordered custom glass and glass installation products from a variety of suppliers to meet customer's and glazier's exact specifications. • Scheduled times for delivery, installation, and service needed in customer's homes and arranged the work days of glaziers based on the location and estimated time needed for each customer. • Tracked the progress of glaziers throughout their day, reassigning or rescheduling jobs when required, and updating customers of changes in the expected time of their appointment. • Helped new employees with sales training and product knowledge. • As needed assisted with installations and deliveries at customer's homes, cut and edged glass in the shop, unloaded and checked sizes and quality of glass from delivery trucks, and ran the shop while the owners were not at the store or were on vacation. Show less



Indigena Solutions LP

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Infrastucture Support Analyst

  • Jan 2014 - May 2015

  Level 1.5 Support - Monitoring and Reporting Client - Provincial Transit System -Responsible for monitoring the health of various systems and processes, and preparing reports for internal and client leadership -Assigned or acted on various tickets, incidents and tasks using the BMC Remedy Ticketing System -Created or modified user accounts in Active Directory, for VPN Tokens, and for other applications. -Created or modified training documentation for various processes. -Coordinated, assigned, and monitored tasks for self and others. -Followed Accenture methodologies and frameworks for Help Desk/Service Desk operations. Structured Helpdesk Support Client - Financial data/software provider for Stock Exchanges/Clients -Provided IT support service to clients/end-users including troubleshooting on a wide range of hardware, software, and applications. -Interacted with clients/end-users via phone, email, and ticketing systems. -Consistently produced well documented work logs for in-progress and completed work. -Maintained a good base understanding of IT and client/end-user language. -Maintained a functional understanding of stock market exchanges and processes. Show less



Future Shop is now operated by Best Buy.

• Canada
• Retail
• 400 - 500 Employee

• Sales Associate - Mobile Audio and Cameras

  • Nov 2010 - Aug 2012

  Responsible for educating customers on and selling a variety of mobile audio and camera products and services including GPS systems, iPods, car stereo systems, speakers, headphones, DSLRs, camcorders and accessories. Handled credit and debit transactions, scheduled installations and maintained stock levels. Participated in professional sales training provided by Future Shop. Responsible for educating customers on and selling a variety of mobile audio and camera products and services including GPS systems, iPods, car stereo systems, speakers, headphones, DSLRs, camcorders and accessories. Handled credit and debit transactions, scheduled installations and maintained stock levels. Participated in professional sales training provided by Future Shop.



Mt Seymour Resorts Ltd

• Canada
• Recreational Facilities
• 1 - 100 Employee

• Traffic and Grounds

  • Nov 2007 - Mar 2009

  Responsible for directing traffic, maintaining the base area, and snow shoveling. Assisted customers by providing directions, answering questions, resolving problems and providing assistance with their vehicles. Responsible for directing traffic, maintaining the base area, and snow shoveling. Assisted customers by providing directions, answering questions, resolving problems and providing assistance with their vehicles.