Experience

Sunlight Solar

• United States
• Renewables & Environment
• 1 - 100 Employee

• Sales and System Design

  • Jul 2021 - Present

  Drive revenue growth by educating customers on the extensive benefits of solar power and consistently closing sales. Conduct thorough needs analysis to customize PV system designs that precisely align with customer requirements. Prepare comprehensive and compelling proposals, quotes, and contracts that effectively communicate value propositions to potential customers. Expertly navigate objections and challenges, leveraging persuasive techniques to secure sales and exceed targets. Cultivate and nurture strong customer relationships, ensuring exceptional satisfaction and fostering repeat business. Optimize solar exposure by creating precise roof layouts and meticulously mapping wire runs and electrical configurations. Streamline project timelines and ensure on-time completion by coordinating seamlessly with customers and internal stakeholders. Demonstrate exceptional leadership skills in managing a high-performing team of installers, ensuring meticulous workmanship and surpassing quality standards. Spearhead employee training initiatives, equipping new hires with the skills to read plans, prioritize safety, and meet company expectations. Show less



Pronghorn Golf Club & Resort

• United States
• 1 - 100 Employee

• Guest Services Supervisor

  • May 2017 - Mar 2021

  Provided training to ensure all department employees were knowledgeable about current resort promotions and procedures. Utilized Springer Miller system to make room and restaurant reservations. Created schedules for a team of eight or more employees based on resort activities and occupancy. Participated in BEO meetings to prepare the guest services team for special events and group expectations. Offered lateral assistance to other departments as needed. Addressed guest issues promptly and provided positive resolutions. Responded to guest and member inquiries via email in a timely and professional manner. Completed night audit to ensure accurate daily finances and assisted in ordering supplies for the department. Attended monthly safety meetings and effectively communicated important information to guest service agents. Show less



The Cosmopolitan of Las Vegas

• United States
• Hospitality
• 700 & Above Employee

• Bellperson

  • Nov 2014 - May 2017

  Efficiently delivered luggage to guests, ensuring timely service. Collaborated with other departments to provide exceptional guest assistance. Provided outstanding customer service and resolved guest issues promptly. Enhanced guests' experiences by answering questions and offering recommendations. Anticipated guest needs and exceed expectations. Efficiently delivered luggage to guests, ensuring timely service. Collaborated with other departments to provide exceptional guest assistance. Provided outstanding customer service and resolved guest issues promptly. Enhanced guests' experiences by answering questions and offering recommendations. Anticipated guest needs and exceed expectations.



Koastal Skateboards

• Laguna Hills, California, United States

• Operations and Sales Manager

  • Jan 2008 - Nov 2014

  Managed daily operations of sales, woodshop, marketing, and warehouse departments. Monitored and analyzed operating costs to meet and exceed revenue goals. Successfully managed customer accounts, maintaining accurate financials and inventory. Conducted company meetings to communicate goals and visions to employees. Provided comprehensive training and necessary tools to enhance employee performance. Utilized woodworking tools and machines efficiently and safely. Oversaw skateboard production from initial glue-ups to pressing, shaping, sanding, and finishing. Researched and proposed cost-effective initiatives for skateboard production. Attended seasonal trade shows to promote the Koastal brand and showcase quality. Followed standards and strategies to achieve company goals. Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Bellman

  • Jun 2006 - Mar 2011

  Delivered superior levels of guest engagement and customer service. Addressed guest issues promptly and effectively. Ensured each guest received top-quality hospitality and professional treatment. Executed timely delivery of personal belongings and fulfilled guest requests. Offered assistance to other resort departments as needed. Maintained guest privacy and security at all times. Delivered superior levels of guest engagement and customer service. Addressed guest issues promptly and effectively. Ensured each guest received top-quality hospitality and professional treatment. Executed timely delivery of personal belongings and fulfilled guest requests. Offered assistance to other resort departments as needed. Maintained guest privacy and security at all times.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Delivery and Will-Call Coordinator

  • May 2003 - Jun 2007

  Scheduled and organized deliveries from the store to residential and commercial locations destinations. Facilitated monthly “how-to” workshops for customers, teaching various home improvement techniques. Communicated with customers to verify correct orders and delivery addresses. Assisted co-workers in pulling and building orders to meet customer satisfaction expectations. Inspected delivery and will-call orders to ensure quantity and quality of goods met company standards. Accurately completed all opening and closing check-list tasks. Show less