Experience

TShirt & Sons

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Head of Operations

  • Jun 2022 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• EU Program Manager FC Launch

  • Nov 2020 - Jun 2022

  As a part of this job role, I manage several high-level priorities ranging from supply chain system setup to build layout and equipment design and hiring qualified employees. I also reprioritize work weekly based on changing data and business demands. One of my key tasks is to address issues/concerns calmly and logically while ensuring quick and satisfactory resolutions for all stakeholders and employees. My duties comprise of establishing and maintaining strong relationships with global senior stakeholders through effective communication. I am involved in building excellent working relationships with customers and clients through extensive foreign travel. I am responsible for reporting to Directors and VPs while implementing innovative and cost-effective strategies to exceed overall goals through strategic planning. Furthermore, I engage with external companies and contractors to ensure the delivery of business outcomes.Some of my accomplishments within this role are:• Oversaw launching and development of high-profile new and existing Amazon Fulfilment Centres across Europe with budgets exceeding $200MM.• Developed and managed UK and EU-wide management hiring process that brought together 6 EU teams and 326 early hire managers to ensure buildings launched with the greatest personnel available.• Designed a £14MM program to transform a 740,000-square-foot building into an operating Amazon FC facility containing 3MM units in under nine weeks.• Re-aligned a failing £1.5MM buildout project, ensuring completion on time to deliver 240,000 customer returns units each week during peak season Show less

• EU Operations Development Partner | Program Manager

  • Sep 2018 - Nov 2020

  During my time in this position, I focused on projects and programs focussing on management training and development to support the continued growth of the EU Fulfilment Centre.I was selected to oversee a critical but underperforming aspect of the experienced Manager Program. By taking ownership, redesigning project approach and methodology, i delivered a £400K project preventing the failure of a £2.4MM EU wide SME Program. My duties comprise of establishing strong relationships with a variety of teams across the EU, including recruitment, operations, ACES SME teams, and senior leadership teams, to ensure customer satisfaction across many project outcomes. Moreover, I presented data and metrics to the EU senior leadership team on a regular basis using clear and concise presentations.Underneath listed are my key achievements:• Revolutionized leadership onboarding and training by developing and maintaining an e-learning platform for 3,800 managers across the EU over a four-year period with a $4.8M budget.• Assisted Amazon's EU management with training and development materials for a £400k failing component of a £2.4MM project. Show less

• Operations Area Manager

  • Dec 2014 - Sep 2018

  Within this job role, I possessed in-depth knowledge of both outbound and inbound supply chains, transportation, and logistics. I was involved in encouraging proactive contributions, effective teamwork, and team development among 400 associates daily using excellent communication and leadership skills. My notable duties were scoped, trialed, developed, and implemented a unique system of inventory tracking and control to identify and locate up to 2.5MM Inbound units weekly with customer-impacting benefits. One of my key tasks was to employ Lean Six Sigma Black Belt qualification to develop, implement and train management teams from L3-L7 within Amazon in CI tools, Kaizen & Gemba methodologies.Here are some of my proudest achievements:• Earned trust and respect of team members by consistently achieving 99th percentile for EU Amazon Area Managers and the top within home FC through Amazon Connections.• Conducted a Kaizen on failing Service Level Agreements (SLAs) for the worst-performing inventory lines resulting in a 60% success rate with 30% improvement. Show less



PEAK FITNESS LTD

• United Kingdom
• Wellness and Fitness Services

• Director Of Operations

  • Feb 2009 - Nov 2014

  A natural entrepreneur creating a successful business plan and developing continued business growth through strategic assessment of the market place, identifying the optimal demographic and client base. Hired and developed diverse management teams, including the recruitment of first class, professionally qualified stand-alone teams and management to ensure customer focus and satisfaction was at the heart of business decisions and continued growth. • Developed business plans from concept to implementation for successful privately-owned businesses • Strategic assessment of the market place identifying the optimal demographic and client base to ensure business success and growth sustaining 68% growth year on year through ensuring customer satisfaction and strong stakeholder management • Hired and developed diverse management teams, including the recruitment of first class, professionally qualified stand-alone teams to operate and develop continued business growth Show less



British Army

• Armed Forces
• 700 & Above Employee

• Commissioned Army Officer - Captain

  • Aug 2002 - Jan 2009

  A natural leader selected for a limited number of Army bursaries through university, before completing the Regular Army Officer Commissioning Course at The Royal Military Academy Sandhurst. As a Commissioned Army Officer serving in The Royal Scots - The Royal Regiment, I served in 2 operational tours of Iraq - 1 as a Platoon Commander and the second as the Iraqi Security Forces Liaison Officer. I was selected to be an Army instructor, a Company Second in Command, a support weapons Platoon Commander and one of four Army Officer’s selected for public duties on The Royal Guard for Queen Elizabeth II –Balmoral Castle. Some key achievements in this position: • Managed the control and maintenance of assets, circa £4.5M including; vehicle fleet management; complex hi tech systems; communication and ancillary equipment • Publicly recognised by senior management and reported on as top 3 of 22 senior instructors. • A Qualified Press Officer for the British Army Basra HQ (Iraq) liaising with reporters from all forms of media as the public face of over 5000 personnel. Experienced highly proficient and trained communicator, remotely managed senior international intelligence resources whilst briefing to strategic level management and stakeholders including VIPs up to ministerial level Show less