Mark Shipton
Compliance & Accreditation at Caravan Industry Association of Australia- Claim this Profile
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Topline Score
Bio
Paul Ziebell
Mark is very professional with excellent communication skills, attention to detail and people skills.
Rob Lowe
I have worked with Mark at Symbion (now Sanofi) and RACQ. Mark has an extremely professional approach in developing and delivering training programs for a variety of topics / work groups. Mark has excellent presentation skills and was supportive in rolling out a series of health and safety modules at Symbion.
Paul Ziebell
Mark is very professional with excellent communication skills, attention to detail and people skills.
Rob Lowe
I have worked with Mark at Symbion (now Sanofi) and RACQ. Mark has an extremely professional approach in developing and delivering training programs for a variety of topics / work groups. Mark has excellent presentation skills and was supportive in rolling out a series of health and safety modules at Symbion.
Paul Ziebell
Mark is very professional with excellent communication skills, attention to detail and people skills.
Rob Lowe
I have worked with Mark at Symbion (now Sanofi) and RACQ. Mark has an extremely professional approach in developing and delivering training programs for a variety of topics / work groups. Mark has excellent presentation skills and was supportive in rolling out a series of health and safety modules at Symbion.
Paul Ziebell
Mark is very professional with excellent communication skills, attention to detail and people skills.
Rob Lowe
I have worked with Mark at Symbion (now Sanofi) and RACQ. Mark has an extremely professional approach in developing and delivering training programs for a variety of topics / work groups. Mark has excellent presentation skills and was supportive in rolling out a series of health and safety modules at Symbion.
Credentials
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Cert IV Training and Assessment
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Experience
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Caravan Industry Association of Australia
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Australia
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Travel Arrangements
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1 - 100 Employee
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Compliance & Accreditation
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Jan 2013 - Present
Assist with the critical examination of the Caravan Industry Association of Australia National Accreditation Program, including the management of the verification audit process and delivering on the conditions of the accreditation criteria standard. Promote a training culture within the Caravanning and Holiday Parks industry whilst critically examining industry training options and barriers to industry workforce development. Assist with the critical examination of the Caravan Industry Association of Australia National Accreditation Program, including the management of the verification audit process and delivering on the conditions of the accreditation criteria standard. Promote a training culture within the Caravanning and Holiday Parks industry whilst critically examining industry training options and barriers to industry workforce development.
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Cleanaway Waste Management
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Australia
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Environmental Services
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700 & Above Employee
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Business Applications Trainer
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Sep 2011 - Sep 2012
Design, deliver and evaluate systems based training of the JD Edwards Enterprise Resource Planning program to a multitude of businesses areas ranging from manufacturing and service management through to corporate sectors across both Australia and New Zealand. Major Responsibilities: • Design training reference materials including on-line text books, quick reference guides and learner managed online training modules utilizing the User Productivity Kit program (UPK) • Build stakeholder relationships with business group owners in the areas of manufacturing, service management and corporate sectors gaining business process knowledge to tailor a best suited training delivery method • Deliver, assess and evaluate classroom and one on one training programs across Australia and New Zealand whilst providing post training phone and on-line support to end users.
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CorpTech
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Australia
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IT Services and IT Consulting
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400 - 500 Employee
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Team Leader - Mines and Energy Information Centre
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Jan 2009 - Jul 2011
Leading a team of sales and information officers providing geological and mining products including tenement and graphic searches to the general public. Major Responsibilities: • Provide public enquiry searches and tenure map graphic searches to members of the public on request • Provide the sale of geological maps, publications and digital data • First point of contact for mining consultants to obtain information on investment and exploration opportunities in Queensland • Manage the performance and development of a team of Information officers • Provide monthly reports to management on performance, revenue and customer communication channels • Perform monthly product stock takes • Appointed Floor Warden
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Sanofi
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France
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Pharmaceutical Manufacturing
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700 & Above Employee
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Training Quality and Compliance Manager
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Aug 2004 - Dec 2008
Provide training and development initiatives across a wide range of areas within a FMCG company dealing in direct mail vitamins and supplements. Major Responsibilities: • Developed and delivered an induction training program for new staff • Designed, delivered, evaluated and customised on-going product, systems, sales and service training to staff through one on one and group training • Designed and delivered short course programs in conflict resolution, time management , sales and service and OH&S • Developed and delivered Fire Extinguisher and Evacuation training to corporate, call centre and warehousing employees. Developed Bomb Threat Response Plan procedure document and telephone checklist. • Initiated call quality and compliance program to meet various division business requirements • Cultivated career development and managed performance of team of training and compliance officers • Continually updated training programs as required and ensured trainers were compliant with new material. • Monthly reports to senior management on training programs initiated and outcomes achieved
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RACQ
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Australia
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Financial Services
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700 & Above Employee
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Sales Training and Development officer
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Aug 2002 - Aug 2004
Provide training and skills development to new and existing retail branch and call centre consultants across a network of over 30 branches and franchisees statewide. Major Responsibilities: • Sales and service training of RACQ induction program to comply with standards in the attainment FS tier 2 • Design and deliver short courses covering areas of sales, customer service, conflict resolution and time management. • Providing individually designed training to staff, one on one, based on TNA through observation, call quality data, supervisor feedback and sales results .
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Community
