Payment Specialist

• Feb 2019 - Present

Customer Care and Retention

• Jul 2015 - Present

Providing assistance with any account based inquiries such as; online account access, assistance with statements and billing questions. We reviewed merchant’s account for areas where we could reduce costs of services to retain business and satisfy our customers. Assisted with the deletion of old merchant accounts that are no longer active or in use. Providing assistance with any account based inquiries such as; online account access, assistance with statements and billing questions. We reviewed merchant’s account for areas where we could reduce costs of services to retain business and satisfy our customers. Assisted with the deletion of old merchant accounts that are no longer active or in use.

Field Support Representative

• Mar 2014 - Jan 2015

Providing responsive and reliable customer service and support to Field Sales and act as a liaison to other functional groups (Clinical, Shipping/Receiving, Marketing, and Quality). I process outbound shipments (US and OUS) and sales orders for revenue, ensuring account, contracts, and pricing setup are accurate and meet policy. Providing responsive and reliable customer service and support to Field Sales and act as a liaison to other functional groups (Clinical, Shipping/Receiving, Marketing, and Quality). I process outbound shipments (US and OUS) and sales orders for revenue, ensuring account, contracts, and pricing setup are accurate and meet policy.

Online Banking Customer Care Analyst

• Jan 2013 - Feb 2014

This job gave me some of the best hands on training and experience in a high paced field of customer assistance. We managed online support via chat, phone support, and e-mails while making sure to stay up on older inquiries and cases to manage. I'm looking for something else that may provide a similar challenge in an environment that I can excel in. This job gave me some of the best hands on training and experience in a high paced field of customer assistance. We managed online support via chat, phone support, and e-mails while making sure to stay up on older inquiries and cases to manage. I'm looking for something else that may provide a similar challenge in an environment that I can excel in.

Customer Service Representative

• Feb 2011 - Jan 2013

Inbound/outbound call center support for Microsoft focusing on Office 365/Business Productivity Operation Suite (BPOS)/Partner Support teams holding a strong knowledge of cloud licensing and Enterprise Agreements. Inbound/outbound call center support for Microsoft focusing on Office 365/Business Productivity Operation Suite (BPOS)/Partner Support teams holding a strong knowledge of cloud licensing and Enterprise Agreements.