Experience

Smoke Alarm Solutions

• Australia
• Real Estate
• 1 - 100 Employee

• Head Of Client Service & Operations

  • Mar 2021 - Present

  Leadership of a Start up business with in Smoke Alarm Solutions called Home Safe Solutions a Victorian legislation compliance business for all Smoke Alarms, Electrical and Gas compliance. Plus leadership of Client Services and Operations within SAS. Leadership of a Start up business with in Smoke Alarm Solutions called Home Safe Solutions a Victorian legislation compliance business for all Smoke Alarms, Electrical and Gas compliance. Plus leadership of Client Services and Operations within SAS.



Club Assist – North America

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Director of Motor Club Batteries

  • Aug 2019 - Mar 2021

  Leadership, Management and Strategic direction of Motor Club Batteries business reporting to the Board of Directors. Covering five key states in the northeast of America (Rhode Island, Connecticut, Massachusetts, New Jersey and New York)

• General Manager - Integrated Road Services

  • Aug 2018 - Aug 2019

  Leadership and Management of Intergraded Road Services reporting to the Board. Currently achieving all Key performance metrics through the team and contractors. Promoting and managing the Club Assist Battery Program in Ontario and Manitoba/ Winnipeg regions. Leading best practice across all service providers for CAA Members. Monthly sales and inventory forecasting, performance and P&L reporting to the Board. Develop and implement strategic plans to drive success for Integrated Road Services, which is a joint venture between Club Assist North America and CAA (South Central Ontario) Show less



Parmalat Australia

• Australia
• Dairy Product Manufacturing
• 300 - 400 Employee

• Sales Manager

  • Jun 2017 - Aug 2018

  Managing sales across the Queensland market. Strategic Planning, budgeting, forecasting for the my region. Creation, presentation and communication of quarterly sales strategy and business plans for the sales force. Stakeholder management with Franchisees, Marketing, Supply Chain, Production and Farmers. Managing sales across the Queensland market. Strategic Planning, budgeting, forecasting for the my region. Creation, presentation and communication of quarterly sales strategy and business plans for the sales force. Stakeholder management with Franchisees, Marketing, Supply Chain, Production and Farmers.



Ricky Richard Sales

• Australia
• Textile Manufacturing
• 1 - 100 Employee

• National Sales General Manager

  • Mar 2014 - May 2017

  Managing internal and external Sales Staff, selling directly to fabricators and wholesalers of Industrial Textiles, Window Furnishing Textiles and Print Media. Development of budgets and business planning, including a 5yrs Business Plan. Creation of Marketing and promotional calendar. Reporting to Directors and Board. Managing key stakeholder relationships within Australia and globally. Managing internal and external Sales Staff, selling directly to fabricators and wholesalers of Industrial Textiles, Window Furnishing Textiles and Print Media. Development of budgets and business planning, including a 5yrs Business Plan. Creation of Marketing and promotional calendar. Reporting to Directors and Board. Managing key stakeholder relationships within Australia and globally.



The NRMA

• Australia
• Civic and Social Organizations
• 700 & Above Employee

• Strategic Resource & Deployment Manager

  • Jun 2011 - Mar 2014

  Established centralized strategic resource planning and business intelligence capability Successfully negotiated the Call Centre Enterprise Agreement resulting in significant change and introduction of a classification structure. Creation, communication and implementation of 1 year and 5 year strategic Business Plan to increase Member Experience whilst reducing costs Staff Engagement score Last year was 91% which was a 3% increase on the previous year. Within the resourcing team we manage $88m of resources. In my time in this role we have achieved all KPI whilst reducing costs. In particular with a reduction of overtime cost from $4m to now below $1m per annum. Creation of Business Plans and strategy documents. Creation of the NRMA a business continuity plan and disaster recovery plan. Show less



Coca-Cola Amatil

• New Zealand
• Retail
• 1 - 100 Employee

• National Sales Channel Manager

  • Apr 2009 - May 2011

  • Managed a team of 5 direct reports and 60 indirect reports managing the National Grocery & Petroleum portfolio (phone, email and fax) • Managed sales budgets, introduction of new products into the market • Creation of budgets, core business plans and P&L. • Increased retention of staff and acheived a 88% engagement score within the Channel.

• National Contact Centre Manager

  • Nov 2003 - Apr 2009

  • Managing all Inbound calls into Coca-Cola from a B2B and B2C perspective with approx 1.4mcalls per year. (Phone. Fax, email and Social media)• With 8 direct reports and approximately indirectly 100FTE. Improved staff retention and engagement through improved communications and consistency. • Significant system, process and technology upgrades took place during my time in Customer Care. CCA was the first bottler in the world to introduce a CRM package.• During my time I worked with stakeholders to review and challenge current processes to increase first call resolution (FSR) from 44% to 87% being resolved in-house. Show less

• Business Development Manager

  • Jun 2001 - Nov 2005