Experience

United Labor Agency

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Program supervisor/Community Development Coordinator/Employment Specialist

  • Nov 2018 - Present

  Currently, I have been tapped to direct the daily operations of Intake Specialists and Talent Developers. While providing support and guidance to enhance staff engagement metrics, drive community development projects, and liaise with State Opioid Response and Substance Use Disorder departments on special initiatives to develop Recovery Friendly Workplaces and other programs to assist those attempting to re-enter the workforce. Supervise personnel to exceed customer expectations by increasing access to training and job search assistance.Key Accomplishments: • Cultivated and sustained beneficial relationships with over two dozen recovery support organizations• Decreased customer eligibility determination errors within four months becoming the Program Supervisor of Intake Specialists and Talent Developers.• Boosted average monthly caseload outreach from below 50% to 89%+ within four months.



Ocwen Financial Corporation

• United States
• Financial Services
• 700 & Above Employee

• Vice President for Community Relations

  • May 2013 - Nov 2017

  During this tenure I was tasked with developing strategic relationships with national, local, and regional non-profit organizations. Where I regularly communicated with the community with Consumer Advisory Council. In addition to these duties, I arranged outreach events in alignment with partner regulations across country. As well as restructured corporate programs, conducted market research, provided advice to senior management, resolved neighborhood issues, and tailored solutions for homeowner service issues.Key Accomplishments: • Initiated new system to allow for donations to national, local, and regional non-profit with reduction in reputational risk.• Achieved 90% loan default resolution rate for customers struggling to meet their mortgage payments.• Led formation of Consumer Advisory Council to advise Top Management on servicing and reputational risk issues.• Planned regional customer outreach events with average attendance rate that was 300% higher than events in previous years and resulting in over 50% of attendees being offered affordable loan modifications during first meeting.• Successfully eliminated charge offs for vacant properties by increasing REO donations by over 30% in two years.



Empowering & Strengthening Ohio's People (ESOP)

• Executive Director

  • Jan 1993 - May 2013

  I consolidated direct action organizing with housing counselling to aid homeowners in avoiding foreclosure within this tenure. Where I assisted clients in resolving all issues regarding foreclosure and mortgage delinquency. As well as designed Foreclosure Prevention Advocate Program, drove organizational capacity, and attended local, state, and federal legislative hearings on behalf of clients during mortgage crisis to advocate for statutory protections. Coordinated media campaigns, recruited and supervised employees.Key Accomplishments: • Secured budget increase from $200K to $2.75M within three years through effectively sourcing of diverse funding streams of foundations, individual donors, event sponsorships, fee for service, and government contracts.• Supported over 9K homeowners in saving homes from foreclosure and recouped over $270M in fees, interest, and principal reduction.• Provided extensive policy background and testimony resulting in passing of Ohio SB 185 "Ohio Predatory Lending Act".• Gained lending and servicing agreements from various local and national banks and loan servicers to provide more effective loss mitigation efforts and ensure responsible investment in low-income communities under the Community Reinvestment Act (CRA).• Highlighted in over 125 national, local, international media hits discussing issues regarding predatory lending and mortgage servicing.• Obtained approval as one of Ohio's largest HUD Approved Counseling Agencies to provide counseling services to more than 10K Ohioans facing mortgage delinquency or foreclosure.



Union-Miles Development Corporation

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Lead Organizer

  • Jun 1991 - Nov 1993

  • Organized over three dozen streets and created five issue committees on the southeast side. RESULT: Organizing on the southeast side of Cleveland resulted in realignment of the Fourth District Cleveland Police Department to significantly increase police presence.• Organized residents to obtain a multi-million-dollar reinvestment agreement between UMDC and Society Bank. RESULT: Enabled Society Bank to increase its lending participation in using rehabilitation and acquisition.• Worked with HUD and the VA to change their housing disposition policies. RESULT: Allowed UMDC to buy homes at up to a 90% discount for rehabilitation.• Obtained passage of Safe School Zone legislation RESULT: Increased the criminal penalty for drug and gang activity around schools.



West Side Community House

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Community Organizer

  • Oct 1987 - May 1991

  • Staffed organization Low Income People Together (LIPT) to address issues affecting homeless. RESULT: LIPT cut the housing wait time for homeless applicants to CMHA public housing from nine months to three months.• Created a Homeless Intake Unit at the CMHA. RESULT: Using alternative and sometimes creative forms of communication, this unit was able to better reach out to and respond to the needs of homeless applicants for public housing.• Created a new neighborhood organization on the Near West Side of Cleveland. RESULT: Successfully addressed issues of absentee landlords, crime, and housing code violations.