Experience

Enhance Health

• Physical, Occupational and Speech Therapists

• Senior Vice President Brand Marketing

  • Apr 2022 - Present

  Coral Springs, Florida, United States


USAA
• Financial Services
• 1 - 100 Employee
• Leader in Brand and Marketing

  • Jun 2020 - Apr 2022


Spinnaker Consulting Group LLC

• Consultant

  • Dec 2017 - Jun 2020

  Richmond, Virginia Area Apply 17+ years of Fortune 200 experience to problem-solving and result-delivery on behalf of clients. First-hand industry experience allows me to effectively work with clients to develop innovative solutions across call center scaling, risk and compliance consultation, large-scale program implementation, fractional staffing, analytics reporting, etc.



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Sr Director, Product Management and Marketing Operations

  • Aug 2015 - Dec 2017

  Richmond, Virginia Area Lead US Credit Card Marketing Operations and Product Teams responsible for strategy, development and management of systems and processes used in acquiring 7MM+ new credit card customers annually.

• Director, Marketing Operations

  • Jan 2012 - Aug 2015

  Richmond, Virginia Area Directed the US Credit Card Marketing Operations Team to ensure flawless execution throughout the process for acquiring new customers.

• Senior Manager, Supplier Management

  • Aug 2007 - Jan 2012

  Richmond, Virginia Area Drove performance of Supply Chains across categories of Direct Mail Marketing, Print Operations, Digital Marketing, Payments, Non-Credit Data and Credit Data.

• Manager, Marketing Platform Management

  • Aug 2003 - Aug 2007

  Richmond, Virginia Area Supervised a team of platform managers and system specialists accountable for 30+ business systems and processes that supported 1,000+ users across Brand, Marketing, Compliance, Operations and Print Production.

• Senior System Specialist, Response Channel Setup

  • Nov 2000 - Aug 2003

  Richmond, Virginia Area Executed the set-up of systems and processes to take and decision customers’ applications for new credit cards across the telemarketing, internet and mail application response channels.



Trader Publishing

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Business Manager, TraderOnline.com

  • Jun 1999 - Oct 2000

  Norfolk, Virginia Area Managed financial budgets and analysis for Trader Online department and supported the program to redesign the TraderOnline.com website after sale of AutoTrader.com.



Tarmac

• Canada
• Photography
• 1 - 100 Employee

• Cost Accountant, Aggregate Business

  • Sep 1995 - Jun 2000

  Norfolk, Virginia Area Performed month end reporting, annual budgeting, forecasting and variance analysis for the aggregate division.