Experience

Legendary Marine

• United States
• Maritime Transportation
• 1 - 100 Employee

• Service Manager

  • Sep 2016 - Present



Sears

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Sep 2011 - Sep 2016

  Responsible for managing the business operations of the store that includes overall store operations, receiving/replenishment functions and HR operational activities. Accountable for managing facilities, payroll, expenses, and inventory shrinkage. Also responsible for the functionality within the 4-walls of the store including the testing, cleaning, repair, disposal of merchandise, pricing, and analysis of distressed product. Responsible for managing the business operations of the store that includes overall store operations, receiving/replenishment functions and HR operational activities. Accountable for managing facilities, payroll, expenses, and inventory shrinkage. Also responsible for the functionality within the 4-walls of the store including the testing, cleaning, repair, disposal of merchandise, pricing, and analysis of distressed product.



Newton Marine

• General Manager

  • Mar 2010 - Sep 2011

  Hired to oversee the ongoing start-up operations of the dealership. Established and lead daily operations, including sales forecasts, budgets, policies/procedures, and staffing. Managed sales, service, and finance departments. Responsible for establishing boat and product lines; ordered and maintained all boat inventories levels. Evaluated all trades and purchased pre-owned inventory to increase revenue and capture additional market share. Coordinated marketing with regional ad agency. Responsible for boat show layout and set up. Manage a 6-member team. • Maximized profits through establishing pricing structure. • Expanded sales by online marketing through EBay, Craigslist and various industry sites. • Established procedures for filing product registration and warranty claims. Show less



Sears

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Aug 2009 - Apr 2010

  91 chain retail selling appliances, apparel and home goods.; Directed the day to day operations of the Hendersonville store. Managed a team of 20 sales associates, and delivery personnel. Managed sales budget, local advertising budget and responsible for all P&L. Monitored all display set up and product layout and maintained store compliance with all corporate promotional activities. Recruited new hires. Ensured that all team members understood and complied with the company's culture and policies. Resolved all customer issues and increase customer satisfaction. Increased C SAT Scores from 76 % to 98 % within six months. Selected by corporate to collaborate and implement new marketing strategies for the Sears Outlet division. Show less



TRACKER BOAT CENTER/BASS PRO SHOPS

• General Manager

  • Apr 2003 - Feb 2009

  Manufacture-owned, 70+-chain retail boat sales and service dealership.; Directed operations in 2 stores, in Hendersonville and Nashville. Selected as 1 of 3 managers, out of 68, to head multiple locations. Led 24-member team and conducted performance evaluations, while administering sales, services, and finance departments. Managed $11M sales budget and $220K advertising budget; maintained P&L responsibility. Established sales goals for all departments; provided follow-ups to achieve goals. Recruited all new hires. Monitored showroom layouts, product displays, and promotional activities. Resolved customer issues. Improved CSI rating from 68% to 96% in Nashville location; maintained 96% CSI rating at both locations. Realized yearly operating savings of $275K by consolidating 3 locations into 2. Maintained finance department penetration at 4.5%, ranking in top 5 of 70 stores. Earned 2006 Attitude Award and 2007 Leadership Award. Improved efficiency, increased profits, and boosted customer and employee satisfaction through implementing Marine Dealer Certification program. Selected as 1 of 5 to help design and establish company display at nation's largest annual boat show, Miami International Boat Show. Show less



TRAVIS BOATING CENTERS

• Operations/General Manager

  • Jan 1997 - Jan 2003

  Led team of 13 personnel and conducted all performance reviews. Headed daily operations, including P&L responsibility and exceeding financial objectives set by corporate office. Purchased and maintained seasonal inventory levels as well as product presentations for showroom. Directed all boat show set up and off-site promotions. Increased sales from $2.2M to $5.3M in 3 years by developing and executing sales plan. Improved finance department penetration from 2.2% to 4.3%, earning top 3 ranking among entire company. Recognized as #1 store in sale of extended warranties as percentage of sales. Assessed site and inventory prior to purchase as member of corporate acquisition team; conducted annual audits of procedures and inventories in 16 of 26 stores as member of corporate audit team. Show less



SOUTHEASTERN MARINE

• Service Manager

  • Nov 1989 - Dec 1997

  Administered 6-member team of employees. Led scheduling of all service personnel and work loads. Ensured product delivery to customers, demonstrating all features and benefits during orientation sea trial. Dealt with vendors to improve warranty reimbursement rates. Resolved all customer issues.

• Operations Manager

  • Jan 1989 - Jan 1997

  Oversaw team of 11. Maintained product selection and inventory levels. Interfaced with vendors. Appraised all trades and purchased new and used products. Acquired new product lines to boost sales revenues.Increased service productivity consistently to 112% rating.Improved sales from $890K to $2.2M within 2-year period.Established start-up dealership business, building it into multimillion-dollar operation.