Experience

Cochrane Toyota

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • Aug 2020 - Present

  Using PBS DMS, MPI and Xtime Using PBS DMS, MPI and Xtime



Northwest Acura

• Canada
• Automotive
• 1 - 100 Employee

• Automotive Service Sales Specialist

  • Nov 2015 - Jul 2020

  Service Sales Specialist January 2019 - July 2020Service Advisor November 2015 - December 2018• Responsible for All Shop Labor and Parts Sales• Booking Customer Appointments• Implementation of Factory and Third-Party Warranties• Repair Order Write-up• Technician Work Allocation• Repair Order Close Out and Invoicing• Explanation of Work and Collection of Payment• CDK Systems Service Sales Specialist January 2019 - July 2020Service Advisor November 2015 - December 2018• Responsible for All Shop Labor and Parts Sales• Booking Customer Appointments• Implementation of Factory and Third-Party Warranties• Repair Order Write-up• Technician Work Allocation• Repair Order Close Out and Invoicing• Explanation of Work and Collection of Payment• CDK Systems



Kaizen Automotive Group

• Canada
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Service Manager

  • May 2015 - Oct 2015

  • Management of 30+ Service and Detail Employees• Creation, Implementation, and Fine Tuning of Service Processes • Service Sales Forecasting• Processing Internal Work Orders• Staff Hiring,Training,Scheduling, and Team Building• Marketing Programs• Service Quality Control• Conflict Resolution • Management of 30+ Service and Detail Employees• Creation, Implementation, and Fine Tuning of Service Processes • Service Sales Forecasting• Processing Internal Work Orders• Staff Hiring,Training,Scheduling, and Team Building• Marketing Programs• Service Quality Control• Conflict Resolution



Airdrie Honda

• Service Manager

  • Jun 2014 - Apr 2015

  • Management of 20+ Service Employees• Creation, Implementation, and Fine Tuning of Service Processes • Service Sales Forecasting• Processing Sales Department Repair Orders• Forecasting and Ordering Winter and All-Season Tire Pre-Orders• Staff Hiring, Training, Scheduling, and Team Building• Shop Equipment Repair• Marketing Programs• Service Quality Control• Conflict Resolution • Management of 20+ Service Employees• Creation, Implementation, and Fine Tuning of Service Processes • Service Sales Forecasting• Processing Sales Department Repair Orders• Forecasting and Ordering Winter and All-Season Tire Pre-Orders• Staff Hiring, Training, Scheduling, and Team Building• Shop Equipment Repair• Marketing Programs• Service Quality Control• Conflict Resolution



Northwest Acura

• Canada
• Automotive
• 1 - 100 Employee

• Service Manager

  • Sep 2008 - Jun 2014

  Service Manager January 2012 - June 2014Parts Manager-Interm June 2012 - July 2012Assistant Service Manager May 2009 - December 2011Service Advisor September 2008 - April 2009• Management of 25+ Service Employees• Creation, Implementation, and Fine Tuning of Service Processes • Service Sales Forecasting• Processing Sales Department Repair Orders• Forecasting and Ordering Winter and All-Season Tire Pre-Orders• Staff Hiring, Training, Scheduling and Team Building• Shop Equipment Repair• Marketing Programs• Service Quality Control• Conflict Resolution



Kelowna BMW

• Parts and Service Advisor

  • Aug 2006 - Aug 2008

  • Booking Customer Appointments• Implementation of Factory and Third Part Warranties• Repair Order Write-up• Technician Work Allocation• Repair Order Close Out and Invoicing• Explanation of Work and Collection of Payment• Inventory Control• Electronic Parts Catalogue• Retail, Wholesale and Shop Parts Sales • Ordering, Receiving and Inventory of Parts• Reynolds and Reynolds • Booking Customer Appointments• Implementation of Factory and Third Part Warranties• Repair Order Write-up• Technician Work Allocation• Repair Order Close Out and Invoicing• Explanation of Work and Collection of Payment• Inventory Control• Electronic Parts Catalogue• Retail, Wholesale and Shop Parts Sales • Ordering, Receiving and Inventory of Parts• Reynolds and Reynolds



Coast Exteriors LTD

• Project Manager

  • May 2004 - Jul 2006

  • Management of Multiple 3- and 4-Man Crews• Management, Scheduling, and Overseeing of Subcontractor Trades• Overseeing Quality Control• Hiring, Training and Team Building• Purchasing of Materials, Equipment and Equipment Repair• Project Implementation• Estimating, Pricing, and Review of Projects• Conflict Resolution• Communication with General Contractors and Customers• Microsoft Excel, Word and Outlook • Management of Multiple 3- and 4-Man Crews• Management, Scheduling, and Overseeing of Subcontractor Trades• Overseeing Quality Control• Hiring, Training and Team Building• Purchasing of Materials, Equipment and Equipment Repair• Project Implementation• Estimating, Pricing, and Review of Projects• Conflict Resolution• Communication with General Contractors and Customers• Microsoft Excel, Word and Outlook



Kelowna Dodge

• Service Advisor

  • Sep 2000 - Apr 2004

  • Booking Customer Appointments• Implementation of Factory and Third-Party Warranties• Repair Order Write-up• Technician Work Allocation• Repair Order Close Out and Invoicing• Explanation of Work and Collection of Payment• Reynolds and Reynolds Systems • Booking Customer Appointments• Implementation of Factory and Third-Party Warranties• Repair Order Write-up• Technician Work Allocation• Repair Order Close Out and Invoicing• Explanation of Work and Collection of Payment• Reynolds and Reynolds Systems



Northern Toyota Center / Prince George Toyota

• Service and Parts Advisor

  • May 1996 - Sep 2000

  • Booking Customer Appointments• Implementation of Factory and Third_Party Warranties• Repair Order Write-up• Technician Work Allocation• Repair Order Close Out and Invoicing• Explanation of Work and Collection of Payment• Inventory Control• Electronic Parts Catalogue• Retail, Wholesale, and Shop Parts Sales • Ordering, Inventory and Receiving of Parts• Reynolds and Reynolds • Booking Customer Appointments• Implementation of Factory and Third_Party Warranties• Repair Order Write-up• Technician Work Allocation• Repair Order Close Out and Invoicing• Explanation of Work and Collection of Payment• Inventory Control• Electronic Parts Catalogue• Retail, Wholesale, and Shop Parts Sales • Ordering, Inventory and Receiving of Parts• Reynolds and Reynolds