Experience

eMed Healthcare UK

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Information Technology Support Engineer

  • Feb 2022 - Present



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Field Service Technician

  • May 2021 - Feb 2022

  Provide on site computer support to hospitals and clinics. Provide on site computer support to hospitals and clinics.



Baylor Scott & White Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Field Service Specialist

  • Jun 2019 - May 2021

  Supported on site and remote users in office, clinics and hospitals. Supported on site and remote users in office, clinics and hospitals.



First Care Health Plan

• Austin, Texas Metropolitan Area

• Help Desk Technician

  • Jun 2017 - May 2019

  Provided on site and remote support for users in a PC based environment. Provided on site and remote support for users in a PC based environment.



Computer Services Incorporated

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Engineer

  • Oct 2012 - May 2017

  Provided remote desktop support for users at small to mid-sized banks. Used Active Directory to manage user accounts and computers. Coordinated with external vendors and other divisions of CSI to resolve issues. Basic maintenance of accounts in Exchange. Basic configuration of multi-function printers to enable scan to email and scan to folder. Create and update knowledge base articles Provided remote desktop support for users at small to mid-sized banks. Used Active Directory to manage user accounts and computers. Coordinated with external vendors and other divisions of CSI to resolve issues. Basic maintenance of accounts in Exchange. Basic configuration of multi-function printers to enable scan to email and scan to folder. Create and update knowledge base articles



Keller Williams Realty, Inc.

• United States
• Real Estate
• 700 & Above Employee

• Help Desk

  • Jan 2008 - Aug 2012

  Supported desktops,laptops, copiers, printers, fax machines and other electronic equipment in a 160 user office.Purchased, tracked and maintained laptop and desktop computers. Maintain Copiers and Printers Purchased, installed, updated software and insured compliance with software licensing Manage domain names Setup temporary network at ConventionsSkills: Microsoft Windows Administration, Troubleshooting copiers, printers and fax machines.

• HR Program Coordinator

  • Aug 2005 - Jul 2008

  Provide administrative support to director of HR Administer background check on employees Onboard new employees Create documents in Microsoft Word, Excel and Visio Coordinate with outside vendors for facility maintenance Supervise interoffice moves



Harte Hanks

• United States
• Advertising Services
• 700 & Above Employee

• Operations Analyst

  • Jun 2004 - Jun 2006

  Provide daily reports on call center performance.Resolve any issues with the call center facility.Work with supervisors to maximize call center productivity.Analyze call center data and make recommendations to team supervisors and account managers.

• Business Analyst

  • Jan 2001 - Jun 2004

  Helped roll out an ePiphany CRM system.Support project managers by working with internal and external clients.Coordinate with network support and developers to resolve problems.



Best Buy

• Retail
• 700 & Above Employee

• Sales

  • Oct 1991 - Mar 1995

  Helped customers choose computers and other office equipment. Helped customers choose computers and other office equipment.