Experience

Hotel Bennett

• United States
• Hospitality
• 1 - 100 Employee

• Pre-Arrival Support Specialist

  • Jun 2021 - Present

  - Assist with guest itineraries prior to arrival, including transportation, dining, tours, amenities and event planning. - Manage reservations booked by guests with our OTA partners (Expedia, Priceline. etc.) through direct communication. - Support the Sales Department by preparing written room reservation quotes for potential clients. - Detail all reservations in our Property Management System - Respond in written form and on the phone to guest requests and questions - Assist with commission reconciliation for travel agencies Show less



Nelson Mullins Riley & Scarborough

• United States
• Law Practice
• 700 & Above Employee

• Legal Site Supervisor for RICOH - On-site Managed Services

  • Oct 2020 - Feb 2021

  - Book conference rooms and visitor offices, handle catering and technology needs (video and audio connections) for conference rooms and visitors, as well as transportation and lodging requests. - Process all invoices related to Operations - Liaise with Ricoh for all employee administrative requests. - Handle print services for lawyers and secretaries, as well as maintain supplies for all print and copy devices. - Prepare, sort, and track all incoming and outgoing mail and packages. - Inventory and resupply of all kitchen stock: snacks, coffee, soft drinks, fresh fruit, cleaning supplies etc. - Liaise with and coordinate cleaning staff, security agents, outside vendors, clients, and building management for related guest and staff services. - Keep all office phone lists, office assignments, and security badges up to date in their respective platforms (web and other). Show less



European School of Brussels I

• Belgium
• Education Management
• 100 - 200 Employee

• Insurance Administrator and Translator

  • Aug 2018 - Oct 2019

  ­- Administration of accident insurance for pupils, teachers, and members of staff. - Translation and proofreading of correspondence, reports, and other documents. ­- Provision of administrative support to pupils, parents and staff. ­- Administration of accident insurance for pupils, teachers, and members of staff. - Translation and proofreading of correspondence, reports, and other documents. ­- Provision of administrative support to pupils, parents and staff.



Latham & Watkins

• United States
• Law Practice
• 700 & Above Employee

• Senior Law Office Operations Staff – Guest Services, Facilities, and Print Mail

  • Jun 2017 - Jul 2018

  - General attorney and client support: greet clients and visitors, direct telephone calls, utilize Events Management Systems (EMS) to book conference rooms and visitor offices, handle catering and technology needs (video and audio connections) for conference rooms and visitors, as well as transportation and lodging requests. - Inventory and resupply of all kitchen stock: snacks, coffee, soft drinks, fresh fruit, cleaning supplies etc. - Liaise with and coordinate cleaning staff, security agents, outside vendors, clients, and building management for related guest and staff services. - Keep all office phone lists, office assignments, and security badges up to date in their respective platforms (web and other). - Process all invoices related to Operations using LW accounting software. - Monitor building facilities such as lighting, HVAC, cleaning, and maintenance. - Handle print services for lawyers and secretaries, as well as supply inventories for all print and copy devices. - Prepare, sort, and track all incoming and outgoing mail and packages. Show less



Copy Editor and Proofreader

• Brussels Area, Belgium

• Freelance Copy Editor and Proofreader

  • Jul 2016 - Jun 2017

  - Work with English texts and translations for individuals and companies alike. - Correct spelling, punctuation and basic grammar. - Perfect word choices, clarify language, phrasing, style and syntax. - Work with English texts and translations for individuals and companies alike. - Correct spelling, punctuation and basic grammar. - Perfect word choices, clarify language, phrasing, style and syntax.



F9 languages in Brusssels

• Belgium
• Professional Training and Coaching
• 1 - 100 Employee

• OPERATIONS and FRONT DESK MANAGER

  • Jan 2013 - Jul 2016

  • Handle the reception desk, registrations, sending and correcting tests, creation of (and follow-up on) course proposals and billing. • Answer questions / requests via email, phone, live chat, and in person. • Assign teaching projects to staff, set up schedules, handle scheduling problems, delays, and resolve misunderstandings. • Monthly coding in of all attendance sheets, and creation of those for the next month. • Create monthly status report, issue attendance as well as language level certificates • Update databases for all changes to information on teachers, participants, and companies. • File all registrations for private clients, companies, MSF, ULB….etc. • Assist the Accounting Department with missing files, copies (and creation) of invoices, monitoring for any errors / confusion on assignment sheets by the teachers and / or participants. • Manage and update F9 website. • Maintenance and security of offices and premises. • Restock supplies: syllabi, paper, markers, pens, etc. Show less