Experience

Koestler Arts

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Database Manager

  • Feb 2020 - Present



Royal Academy of Dance

• United Kingdom
• Performing Arts
• 200 - 300 Employee

• Examinations Business Compliance Manager

  • Oct 2018 - Feb 2020

  Liaising with regulators over compliance, including preparing Statements of Compliance. Testing, dealing with queries about and requesting updates to the online examinations management database, having been intrinsically involved in its creation.Preparing annual departmental budget.Preparing and submitting data returns to regulators.Reviewing and updating policies. Carrying out risk assessments and updating risk register.Delivering presentations.

• Examinations Results and Certification Manager

  • Jun 2005 - Oct 2018

  Co-ordinating and quality assuring the RAD’s registration and results service both in the UK and overseas.Preparing annual report for Examinations Director comparing performance and issues with that for previous years.Managing a team of data processors and supervisors, including carrying out appraisals.Dealing with customer queries and complaints by phone, email and in writing.Creating and maintaining certificate templates to comply with regulatory requirements.Liaising with suppliers and partners over stock and distribution.