Service Advisor

• Mar 2021 - Present

• Responsible for maintaining fleets of vehicles and ensuring they stay compliant with legal inspections/MOT’s • To advise/guide customers and to upsell products and services. • To be concise and accurate with customer estimates, paperwork, and Invoices ensuring the workshop know exactly what the customer requirements are • Responsible for maintaining fleets of vehicles and ensuring they stay compliant with legal inspections/MOT’s • To advise/guide customers and to upsell products and services. • To be concise and accurate with customer estimates, paperwork, and Invoices ensuring the workshop know exactly what the customer requirements are

Head Of Operations

• Jun 2021 - Jan 2022

Duty Manager / Shift Lead

• Aug 2019 - Mar 2021

• Report directly to the Store Manager• Responsible for the daily running of the store, and reporting directly to the Store Manager.• When on duty have sole responsibility for the store and all colleagues within the store, to ensure their safety at all times.• Qualified duty manager and crisis management.• This role is very similar to the position of a Customer Service Manager however colleagues report directly to the Team Manager.

Customer Service Manager

• Jan 2019 - Aug 2019

• Sole responsible for up to 48 colleagues within the store that report directly to me, dealing with all types of people queries, training, inductions etc, holidays meeting and performance reviews.• Carry out investigating officer role and disciplinary meeting as part of the disciplinary process• Budget responsibilities for staff training and development. I actively control costs on my department anddeliver my budgets ensuring that the needs of the business are still being met.• Deputy for the Store Manager • I train and validate my colleagues on legal and operational training they need, to complete their role• I have an active role in the development of my colleagues by supporting them with their plans and providingthem with honest feedback• I lead and adapt to change, to achieve success, I manage multiple deadlines through effective planning, organising and skilled delegation I review my Key Performance Indicators (KPIs) daily and ensure my team are aware of the department performance and the role they play in meeting these.

Human Resources Administrative Assistant

• Mar 2018 - Jan 2019

• Worked a variety of different administrative duties within the back office such as answering calls, IT skills, filing and wages.• Was responsible for the recruitment of seasonal and permanent staff from placing job adverts online and carrying out the interview process to covering their induction training.• Held overall accountability for the legalities of the store ensuring they are followed at all times to keep the store legal and operational.• Held accountability for the training and development of the colleagues within the store, ensuring all training was up to date and identified where the training gaps lay and ran training workshops to ensure these were met.

Checkout Customer Assistant

• Nov 2016 - Feb 2018

• Multi-skilled on various key areas of the store including customer service and price integrity.• Handling customer queries and building effective relationships using communication skills with other colleagues• Training and supporting new members of staff on departmental procedures, in-house IT systems and effective stock management.

Credit Operations Advisor

• Aug 2017 - Mar 2018

• Multi-skilled on various systems across the Lloyds banking group. • Dealing with customer data in a highly confidential manner. • Following team processes to ensure that the job was done following one best way, to avoid unnecessary errors for the customer. • Pulling data from the system to update trackers and spread sheets in an accurate manner. • Liaising with both internal and external agencies. • Multi-skilled on various systems across the Lloyds banking group. • Dealing with customer data in a highly confidential manner. • Following team processes to ensure that the job was done following one best way, to avoid unnecessary errors for the customer. • Pulling data from the system to update trackers and spread sheets in an accurate manner. • Liaising with both internal and external agencies.