Experience

Recovery Monitoring Solutions

• Public Safety
• 1 - 100 Employee

• Information Technology Manager

  • Aug 2021 - Present

  Responsible for managing overall I.T. day-to-day operations to improve infrastructure costs, performance, and end-user satisfaction. Provides leadership in planning and managing computer operations and digital support, systems and database administration, and network operations, in order to supply an efficient and effective service to the organization that enables it to make the right decisions. Manages I.T. resource requirements to ensure the appropriate balance between tactical and strategic demands. Manages strategic relationships with key IT products and service providers, in order to create an efficient portfolio. Provides in-depth technical expertise for both tactical and operational initiatives to ensure a quality service supply. The provision in close cooperation with third-party service providers an IT infrastructure that is suitable to access and use their business applications. Interacts with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. Responsible for ensuring that the infrastructure is mitigated, monitored, and managed. Manages and provides oversight to all areas of the team. Directly manages staff, including development and feedback. Assesses, prioritizes, and delegates tasks and workflow. Ensures that our corporate and location team members receive the necessary technical support in a quick, courteous, and educational manner to resolve issues with the least amount of operational disruption. Creates and maintains documentation for a consistent and organized process. Evaluate vendors to understand whether products and solutions will meet business, technical and budgetary requirements. Provide/manage daily software and hardware systems. For problem resolutions and troubleshooting, repair, and maintenance. Manage, implement, coordinate and update maintenance schedules. Show less



Stefanini Group

• Brazil
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer II

  • May 2021 - Aug 2021

  Support IT equipment in large corporate environment • Desktop/laptop tech support (Mac and PC) Windows 7/10 operating systems • Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change • Maintain repairs, spare parts, and components Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Provides Executive support to the entire Executive team Resolves ticket's in a timely manner to maintain the SLA timeline Perform monthly compliance report on existing workstations. Show less



BAL

• United States
• Law Practice
• 700 & Above Employee

• Technical Support Engineer

  • Dec 2020 - Apr 2021

  Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Perform trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations Resolve hardware, software and networking issues during school integrations of both PC and Mac platforms. Manage/supervise laptop and desktop deployments and provided documented summaries of work assignments. Deployment of new assets for end users that were previously surveyed and restoration of their existing data. Install, test and configure wireless devices and integrated laptop/desktop to Mac servers/Active Directory. Supported computer users with installation of basic hardware/software and networking components to meet personal computer needs. Show less



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Level 2 help desk analyst(Remote)

  • Oct 2020 - Dec 2020

  Responsible for providing technical support with an excellent track record providing help desk/phone support. Extremely strong with supporting Windows 7 &10 and extensive experience using remote assist to remote into users devices. Very proficient with MS Office Suite, Outlook and MS Teams and Web Ex. Prior experience setting up VPN certificates and excellent with troubleshooting network connectivity issues Responsible for providing technical support with an excellent track record providing help desk/phone support. Extremely strong with supporting Windows 7 &10 and extensive experience using remote assist to remote into users devices. Very proficient with MS Office Suite, Outlook and MS Teams and Web Ex. Prior experience setting up VPN certificates and excellent with troubleshooting network connectivity issues



NTT DATA Services

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Analyst

  • Jul 2017 - Oct 2020

  -Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters -Provide technical support and incident management service desk functions -Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals -Installs, maintains and optimizes desktop /notebook configurations at customer sites -Diagnoses and resolves product performance problems -Performs maintenance and repair services -Instructs customers in the operation and maintenance of the system Show less



Modis

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Technician III

  • Apr 2017 - Jul 2017

  Provides basic troubleshooting assistance and ticket resolution for personal computer users. Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Recommends hardware solutions regarding personal computers in assigned areas. Assists with computer studies, projects, and implementation of policies throughout area of assignment. Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. Show less



Dealertrack

• United States
• Software Development
• 700 & Above Employee

• Technical Support

  • Nov 2016 - Mar 2017

  Effectively handle phone calls, emails, and chat sessions from customers who are experiencing problems with our products Asking clarifying questions, gathering information; researching, locating answers and providing information to client Help customers by providing answers to questions about our software applications Share information with other team members on how problems or issues were solved Post relevant information in the knowledge database Maintain constructive relationships with customers Bring to the attention of the manager any recurrent issues/inquiries Show less



Custom Computer Specialists

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Information Technology Technician

  • Jun 2015 - Sep 2016

  ● Resolve hardware, software and networking issues during school integrations of both PC and Mac platforms. ● Manage/supervise laptop and desktop deployments and provided documented summaries of work assignments. Install, test and configure wireless devices and integrated laptop/desktop to Mac servers/Active Directory. ● Provide post-integration support for newly constructed school and existing end users. ● In conjunction with Northwell healthcare system, perform surveys of old assets that will be refreshed at a later time. ● Performed backups of end user data during the deployment stage so all information gets retrieved ● Deployment of new assets for end users that were previously surveyed and restoration of their existing data. ● Troubleshoot and support end user with specific applications and other hardware linked to their assets via face to face communication, over the phone and remotely. Show less



Freelance

• Greater New York City Area

• Computer Service Technician

  • Sep 1999 - Sep 2016

  ● Provided support for clients throughout the New York City Area. ● Responsible for the support of Laptop, Desktop and printers for multiple end users. ● Image, troubleshoot and repair a wide variety of units. ● Performed Windows, Macs and antivirus updates. ● Remote support for different users using logmein and teamviewer. ● Provided support for clients throughout the New York City Area. ● Responsible for the support of Laptop, Desktop and printers for multiple end users. ● Image, troubleshoot and repair a wide variety of units. ● Performed Windows, Macs and antivirus updates. ● Remote support for different users using logmein and teamviewer.



Metropolitan Companies

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Borough Lead/Field PC Tech

  • Sep 2014 - Jun 2015

  ● Provide technical support and asset management to the NYC Department Of Education - DNPS(Division of Non-Public Schools) project supporting over 20,000 units including laptops, printers and video conference equipment. ● Re-image computer systems, backup, configuring Bios and windows settings. ● Routine maintenance, troubleshooting and replacing faulty assets. ● Configure wireless printers and wireless access points. ● Process online forms for deployment, pickup and delivery. ● Create follow-up and closing tickets on an in-house ticket system. ● Pack and organize deployment routes and installation of network carts and/or media equipment. Show less