Senior Network Administrator

• May 2022 - Present

Sr. Systems Administrator at General Dynamics Information Technology

• Sep 2021 - May 2022

•Support GDIT servers for problem resolution for networking on Windows server 2008 - 2016 •Utilize Active Directory for account resets, adding users to domains and use ADMT for user migrations •Utilize DHCP server role on Windows server 2012 R2 to fix and trouble shoot IP reservations. •Configure and setup users on Organizational boxes on Exchange Server 2010 •Utilize Vsphere Horizon to solve and fix issues with virtual servers and workstations •Use SCCM to deploy software and patches, create ADR’s and collections sites for Servers. •Responsible for correcting and/or assisting in correcting issues relating to Information Assurance •Responsible for correcting and/or Security protocols when user’s computers do not follow policies.

Systems Administrator

• Sep 2017 - Sep 2021

•Support USSOCOM with problem resolution for networking, and Windows Server 2012. •Utilize Solar Winds to manage the health status of Global Enterprise Window 2008, 2012, and Linux servers. •Log into VMware VSphere Clients to and restart SharePoint and Windows 2012 servers when they go down •Log into Bes Servers to monitor and fix Blackberry issues. •Use PowerShell and Exchange Server 2013 to purge malicious e-mails and attachments. •Use MS Exchange to fix user mailboxes, configurations and database moves. •Responsible for correcting and assisting with Information Assurance and Security protocol and violations •Perform data restorations for server, file system and or databases upon customer requests •Utilize SCOM 2012 to monitor Exchange 2013 dashboard for proper CPU and Mail que utilizations

Technical Support Specialist III

• Dec 2015 - Aug 2017

•Supported USCENTCOM DOD Personnel and problem resolution for networking, Win 7, 10, java, and IE. •Used Active Directory for account resets, add users to domains and add software to machines •Configure and setup users on Organizational boxes on Exchange Server 2010 •Fix and solve e-mails issues on Active Directory and Exchange Server 2010 •Use SCCM Remediation tool through PowerShell to install and uninstall software •Utilize VMware Horizon to solve and fix issues with HP thin clients and other virtual machines •Setup and configure user roles on Microsoft Lync Server 2010 •Access MS server 2008 to fix problems with Roaming Profiles •Responsible for correcting and/or assisting in correcting issues relating to Information Assurance and Security protocols when user’s computers do not follow policies. •Troubleshoot and fix certificate issues and CAC card access to Outlook 2013 and DOD Websites •Use Remedy Helpdesk system to configure, open, close, and assign tickets

National Tier II Technician/Network Administrator

• Jun 2014 - Dec 2015

•Currently support the Army Reserves and problem resolution to networking, Win 7, Cisco VPN, SCCM and hardware •Manage and build printers on Windows Sever 2008R2. •Use Active Directory for account resets, moving computers and user’s to proper OU’s •Use DHCP server role on Windows server 2008 R2 to fix and trouble shoot IP reservations. •Troubleshoot and fix certificate issues and CAC Card access to Outlook 2013 and DOD websites •Provide support for Bitlocker, Adobe, MS Office 2013, McAfee and web related issues •Responsible for correcting and/or assisting in correcting issues relating to Information Assurance and Security protocols when policies are not followed by user’s computers.

Network Specialist

• Nov 2012 - Apr 2014

•Troubleshoot and solve MS XP-Win7-Linux OS issues through VmSphere and VNC •Install and fix Panasonic scanners, receipt printers, HP, and Ricoh MFP’s. •Configure Cisco phones, gateways, and Verizon Cradle Point modems for rollout to new branches •Setup up Server Racks, routers, switches, UPS Batteries at new branches •Assist and maintain the Amscot Helpdesk system, using program similar to Remedy •Support and fix Amscot financial software, Outlook, MS Office •Used Active Directory to unlock and reset passwords •Fixed and Built Black box desktops, Dell Sx-620’s and Wyse terminals

IT Support Specialist, Lead Technicain

• Oct 2012 - Nov 2012

Working for ATOS at JPMC deploying Windows 7 on desktop's, Thinkpad's and the deployment setup of Cisco Thin Clients Working for ATOS at JPMC deploying Windows 7 on desktop's, Thinkpad's and the deployment setup of Cisco Thin Clients

Cable Service Tech

• Sep 2012 - Oct 2012

Part Time job for the last month working at various companies Installing, Terminating, fishing, punching down and routing of Cat 5e/6 cables with the EIA/TIA standard. Part Time job for the last month working at various companies Installing, Terminating, fishing, punching down and routing of Cat 5e/6 cables with the EIA/TIA standard.

Desktop Support Analyst

• May 2012 - Sep 2012

Solved MS XP problems remotely for USAA home user’s with the pm tool, and remote assistance. Staged, imaged and installed HP desktops. Repaired and solved hardware HP desktop issues. Solved VPN and VMware login issues for USAA employees. Configured Digital and IP Avaya phones. Traced, removed, and punched down phone lines in all the IDF’s for USAA moves. Troubleshoot and solved Plantronics devices used for USAA recording statements Solved MS XP problems remotely for USAA home user’s with the pm tool, and remote assistance. Staged, imaged and installed HP desktops. Repaired and solved hardware HP desktop issues. Solved VPN and VMware login issues for USAA employees. Configured Digital and IP Avaya phones. Traced, removed, and punched down phone lines in all the IDF’s for USAA moves. Troubleshoot and solved Plantronics devices used for USAA recording statements

Desktop Support Tech

• Mar 2012 - May 2012

• Supporting Florida Hospital Tampa with mass deployment of new HP computers and work station on wheels. • Together with team member’s helped bring the CA ticketing system from 700 to fewer than 100 tickets • Support and fix FHT hospital applications, HP desktops, Windows XP problems, and Outlook 2007-2010 • Use Active Directory to reset passwords and SCCM to push software. • Supporting Florida Hospital Tampa with mass deployment of new HP computers and work station on wheels. • Together with team member’s helped bring the CA ticketing system from 700 to fewer than 100 tickets • Support and fix FHT hospital applications, HP desktops, Windows XP problems, and Outlook 2007-2010 • Use Active Directory to reset passwords and SCCM to push software.

Desktop Support Tech

• Jan 2012 - Feb 2012

Troubleshoot Citrix VPN and Remote desktop connections to Servers. Used Active Directory to unlock and manage user accounts. Setup and configuration of WYSE thin clients. Completed setup of Outlook 2007 for incoming employees Troubleshoot Citrix VPN and Remote desktop connections to Servers. Used Active Directory to unlock and manage user accounts. Setup and configuration of WYSE thin clients. Completed setup of Outlook 2007 for incoming employees

Desktop Support

• 2010 - 2012

Technical Support Specialist

• Jul 2011 - Dec 2011

• Image and configure Dell Pc’s for Citicorp home agents in a company classroom. • Troubleshoot and Solve Dell Desktop’s, IBM Lenovo laptop hardware issues. • Assisted Citicorp phone conversion to Voice over IP phones by installing and programming them. • Completed Citicorp Switch inventory by consolidating and copying serial and model numbers to inventory sheet • Supported Citibank agents with Windows XP problems, Dell hardware issues, VPN, Outlook and Citi software remotely and at Citi. • Used Citibank Helpdesk software similar to Remedy to open and close tickets assigned to my team.

Support Technican

• Nov 2010 - Nov 2010

• One week support project for Franklin Templeton providing Blackberry support and rollouts and Laptop preventive maintenance. Analyzed and fixed GOBI, VPN, Windows XP, and HP Notebook hardware problems • One week support project for Franklin Templeton providing Blackberry support and rollouts and Laptop preventive maintenance. Analyzed and fixed GOBI, VPN, Windows XP, and HP Notebook hardware problems

Information Assurance Technician

• Apr 2010 - Jul 2010

• Supported L-3 Communications STRATIS division tactical communications terminal project, by performing Information Assurance security vulnerability assessments utilizing Defense Information System Agency’s (DISA) Gold Disk, e-Eye’s Retina, and Security Readiness Review tools on Panasonic Tough books • Supported L-3 Communications STRATIS division tactical communications terminal project, by performing Information Assurance security vulnerability assessments utilizing Defense Information System Agency’s (DISA) Gold Disk, e-Eye’s Retina, and Security Readiness Review tools on Panasonic Tough books

System Analyst

• 1998 - 2009

10 and half years in the Florida Communications Group IT department. Obtained lots of networking, hardware troubleshooting, software configurations and remote troubleshooting at my time there. 10 and half years in the Florida Communications Group IT department. Obtained lots of networking, hardware troubleshooting, software configurations and remote troubleshooting at my time there.

Help Desk Technician

• Feb 1997 - Dec 1998

Supported Windows, MS Office Applications and Ernst & Young’s proprietary programs in a help desk environment. Configured email connectivity and database design in Lotus Notes. Solved connectivity issues for Novell and Windows NT servers on the Ernst and Young Network Supported Windows, MS Office Applications and Ernst & Young’s proprietary programs in a help desk environment. Configured email connectivity and database design in Lotus Notes. Solved connectivity issues for Novell and Windows NT servers on the Ernst and Young Network