Mark Potvin

Senior Quality Assurance Consultant at Independant Security Contractor / Consultant
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us****@****om
(386) 825-5501
Location
CA
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Credentials

  •  Certified Quality Center (now ALM) administrator
    Hewlett Packard Enterprise
    Sep, 2006
    - Oct, 2024
  •  Certified Unified Function Test (UFT) developer
    Hewlett Packard Enterprise
    Sep, 2003
    - Oct, 2024
  •  Certified Trainer/ Facilitator
    Algonquin College of Applied Arts and Technology
    May, 2002
    - Oct, 2024
  •  Certified Novel Networks Administrator (CNA)
    Novell
    Nov, 1992
    - Oct, 2024
  • Certified Software Tester (CSTE)
    QAI Global Institute
    Apr, 2014
    - Oct, 2024

Experience

  • Independant Security Contractor / Consultant
    • Computer and Network Security
    • 1 - 100 Employee
    • Senior Quality Assurance Consultant
      • Apr 2021 - Present

      A consulting professional who delivers Quality Assurance and Software Test Automation results to clients. His most recent major assignment was to supply technical expertise and coaching experience in SAP Supply Management test automation. He is considered by clients to be a Guru level expert in automated testing. Mark is a creative problem-solver recognized for exceptional work within high-pressure environments. Previous positions have demonstrated his experience in telephony systems and call centres. His knowledge of various test automation tools and technologies within diverse environments enables him to quickly become productive within tight timelines. His 25+ year career has encompassed all phases of the project life cycle for both new development and COTS (commercial off the shelf) implementation projects.

  • Self-employed
    • Greater Ottawa Metropolitan Area
    • Set Medic
      • Jul 2020 - Apr 2021

      Set Medic 2 months Utilizing my Advanced Life Saving certification and my years of experience I took a position as a Set Medic on movie sets. I worked for First Trimester Productions on "Once upon a Christmas" as the sole Set Medic, caring for 51 crew and cast. I also worked on NB Thriller Productions "Daddy's Perfect Little Girl" as part of a team of Set Medics who were also responsible for maintaining COVID protocols and set sterilization. As a Set Medic you treat a variety of injuries from very minor cuts and scrapes to heat stroke and major trauma. We also advised the director and stunt director on safety protocols and safe practices to keep cast and crew safe. Often i would be standing just off camera with an extinguisher or medical bag in case the stunt went wrong. Environment: Mostly exterior production sites that have all the outdoor dangers you'd expect, like heat, weather, insects, and plant allergy's. Interior set's had to be monitored to ensure COVID protocols were in place so that a small number of people could work in an interior location.

  • Self Employed
    • United States
    • 700 & Above Employee
    • Senior Quality Assurance Specialist
      • Mar 2019 - Jul 2020

      A Senior Quality Assurance Consultant working as an Independent Contractor. A consulting professional who delivers Quality Assurance and Software Test Automation results to clients. My most recent assignment was to supply technical expertise and coaching experience in SAP Supply Management test automation. I am considered by clients to be an expert at automated testing. I am a creative problem-solver recognized for exceptional work within high-pressure environments. Previous positions have demonstrated my experience in telephony systems and call centers. My knowledge of various test automation tools and technologies within diverse environments enables me to quickly become productive within tight timelines. My 27+ year career has encompassed all phases of the project life cycle for both new development using waterfall methods and using Agile Development, and COTS (commercial off the shelf) implementation projects. This contract ended due to budget freezes brought on because of COVID.

  • Independent Contractor working under contract for Pegasie Inc.
    • Ottawa, Canada Area
    • Self Employed
      • Feb 2015 - Mar 2019

      Duties for this contract included but not limited to, PWGSC needs a Quality Center (QC)(Now ALM) Technical Consultant for the OPSM group with QC upgrade and SAP experience. The ALM Technical Consultant will: 1) leverage upgrade knowledge and experience to ensure the PWGSC QC upgrade from Version 10 to HP/ALM 11.52 is completed successfully and within the specified timeframes, 2) provide technical expertise, from a QC (ALM) perspective, related to the installation of the SAP to QC(ALM) adaptor provided by SAP, 3) act as test script development lead, providing QTP test automation components and operational scripts for the regression testing of the SAP application, in conjunction with technical and functional SME input, 4) ensure approach for SAP (scenario, process, sub-process) and QC interactive project creation is effective,\ 5) Upgrade HP QTP to HP UFT (Unified Functional Test ) 12.54. 6) provide knowledge transfer to a group of junior test automation engineers (4 resources), 7) provide reports on key performance indicators, like test runs, pass failure rates, and bug discovery rate. 8) Research and evaluate SAP CBAT, (Component based automated testing) , BPCA and other Solution Manager testing solutions. 9) Manually test new features as required, in various SAP modules, by Subject Matter Experts. 10) Provide coverage of the QA Administrator when the position is vacant for vacations, etc. 11) Provide integration testing of new Operating systems and new versions of SAP GUI. 12) Perform verification testing during a release cycle. 13) Perform integration testing when moving to new hardware or Data Centers.

  • Fujitsu
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Specialist II
      • Aug 2009 - Feb 2015

       As part of the development team the Quality Assurance process steps include test case preparation, manual testing and communicate all found issues to the development team.  Create tests based on Business and Functional Requirement documents.  Planed testing scope for release.  Input issues into JIRA.  Developed HP Quick Test Pro (QTP) automated test scripts based on the documented manual test scripts, testing SAP ECC and Web application based functionality.  Executed automated integration and regression test scripts during release cycles.  Mentored other members of the test team on test automation best practices.  Performed a major software upgrade from Quality Center (QC) 9.2 to QC 10 and then QC 10 to QC 11. During the same upgrade we upgraded QTP 9.2 to QTP 11. This was a complicated process and we were faced with numerous obstacles that required creative and innovative solutions.  Managed the Oracle database upgrades required for the QC/QTP upgrade.  Tested to ensure QTP 11 had all advertised enhancements and worked within the complex DND environment.  Wrote all updates to the Testing SOP related to automation.  As a member of the testing team SDLC planning was integral to the release. On this project a waterfall based SDLC paradigm was implemented.  Created tests based on Business and Functional requirements.  Created a library of automated test scripts to be used when testing SAP Portal, a web application interface to SAP, BI and Mobile platforms.

  • Open Text Ottawa
    • Ottawa, Canada Area
    • Sr. Quality Assurance Analyst
      • Mar 2006 - Aug 2009

       Worked independently as the only automation test resource, setting my daily goals and direction with minimal guidance from my direct supervisor.  Create a full test suite of QTP automated tests. The suite was over 400 test, and 10000 lines of functional code. Testing involved Oracle, MY SQL, MS Access databases using different schemas. All based on Business and Functional Requirements.  Create and setup a system to run a daily sanity test. This is included configuring the hardware, the VMWare Images, and creating the required software using .NET, QTP scripts, and Windows batch commands.  Performed a study on best automation tool for use by Opentext. It was on my written recommendation that Opentext chose QTP.  Team lead for all automation work, integration, performance and load testing for 5 separate products.  Testing of both Windows, Unix and Web applications.  Maintained the SOP documentation for automation procedures.  Trained others in HP QuickTest Pro.  Achieved Certification as a developer in QuickTest Pro from HP.  Wrote a knowledge base SOP document for use by all Quality Assurance personnel.  Created Testcases, Test Suites and test matrix.

  • Pronexus Inc.
    • Kanata, ON
    • Manager, QA and Technical Support VBVoice /VBSalt Development
      • Jul 2000 - Feb 2006

      • Contributed as Primary Leader of IT team, working with a .NET toolkit for creating IVR and telephony application, allowing development of inbound answering applications, outbound dialers, and speech recognition systems. Managed a team of highly skilled technical professionals through the successful launching of 4 specific products. • This Team Lead responsibility required me to work independently from senior management, setting day to day direction and goals, based on high level direction. As a leading member of the development team SDLC planning was integral to the successful release of each version of software. As Manager of QA, was involved in Planning, Analysis, Design, and Implementation (PADI) of all software. All maintenance software (often called Patches) was also tested before it was released. • Built test cases based on business requirements.  Using communication skills, I created and delivered well received training sessions to customer sites throughout the USA and internationally, consistently receiving top-notched reviews;  Wrote web-based instructional modules;  Increased company visibility through writing of a technical blog on the Pronexus Web site;  Played lead role in all technical sales presentation, and liaisons with outside customers as Beta Test group coordinator;  Worked with Development to peer review design specifications and did design review.  Maintained bug-tracking system, updated list, prioritized fixes, and analyzed test results;  Created automated tests using VB.NET to emulate thousands of calls per hour. Performed Stress and Load testing on telephony servers.  I was Test Lead on implementing Unit testing of all code to reduce errors.

  • Cognos
    • Software Development
    • 100 - 200 Employee
    • Senior Tester
      • Feb 1998 - Jun 2000

       Executed testing of two business applications, Impromptu and Impromptu Type, in SQL, both of which are classified as report making software, which support business decision making. Testing SQL required me to build complex SQL queries that validated pre- and post- test results to determine the test scripts success or failure.  As part of the Impromptu team, it was required to build reports against the Oracle database. This activity required a sophisticated knowledge of SQL queries, the Oracle database schemas, and the Impromptu tool  Participated on design team, creating a product known as: Real Objects, which was a direct rival competitor to Microsoft Visual Basic.

Education

  • Career Development Institute (CDI)
    Diploma in Programmer Analyst with Honours, Computer science
    1994 - 1994
  • Carleton University
    Bachelor of Arts - BA, English Literature (British and Commonwealth)
    1977 - 1979
  • QAI Global Institute
    Diploma, Certified Software Tester (CSTE)
    2014 - 2015
  • Algonquin College of Applied Arts and Technology
    Dilpoma, Project Management
    2012 - 2013
  • Algonquin College of Applied Arts and Technology
    College Diploma, Adult and Continuing Education and Teaching
    2004 - 2004

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