Experience

Brockenhurst College
• United Kingdom
• Education Management
• 200 - 300 Employee
• BTEC Business Lecturer

  • Nov 2019 - Present


Aviva

• Insurance
• 1 - 100 Employee

• Transformation Manager

  • Oct 2017 - Aug 2019

  Ownership of the Aviva Health Claims Change Roadmap and oversight of the development and delivery of the multiple initiatives that were required to bring the strategy to life.

• Customer Service Manager (Claims)

  • Jan 2014 - Oct 2017

  Management of the Aviva Health Claims department involving responsibility for the delivery of a 'moment of truth' customer experience.

• Business Manager

  • Nov 2007 - Dec 2013

  Leadership of the Global Specialty Risk Worthing and Southend operations. Delivering sales and servicing through people, performance and change management to brokers and customers across multiple lines of national and global risk including Property, Property Investors, Liability and Motor Fleet.

• Team Manager

  • Nov 2003 - Nov 2007

  Multi-function leadership within the High Net Worth Joint Venture between Aviva and Barclays. Delivery of sales, underwriting and booking line performance, training development and delivery and online 'quote and buy' process design.


Banco Santander
• Argentina
• Banking
• 1 - 100 Employee
• Team Manager

  • Jan 2002 - Nov 2003

Zurich Insurance Company Ltd
• Portugal
• Insurance
• 1 - 100 Employee
• Team Manager

  • Nov 1998 - Dec 2002