Experience

First American Title Lending

• United States
• Financial Services
• 1 - 100 Employee

• Assistant Manager

  • Aug 2018 - Present



TMX Finance Family of Companies

• Financial Services
• 700 & Above Employee

• General Manager

  • Aug 2013 - Apr 2015

  General Manager of a finance company. Processed loans to consumers based on their creditworthiness and value of their personal vehicle. achieved daily, weekly, and monthly goals as prescribed.

• Store Manager

  • Sep 2013 - Aug 2014

  Managed store operations to ensure sales transactions, customer payments and collection activities are properly performed in accordance with the Company’s operations procedures and all applicable laws.-Opened a new store and helped propel it to number one in the District and a top ten store in Georgia within five months.-Gather background information on loan applicants by obtaining credit bureau reports and contacting loan applicants when necessary. -Pull credit reports for all accounts, verify debts, and estimate monthly payments for outstanding debts not listed and add them to debts on application. -Understanding of tags and title procedures;DMV- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations and daily . - Performed Underwriting duties evaluating customer's ability to repay by calculating debt-to-income ratios on loan applicants and how much of a loan applicant's debt is secured or unsecured.- Ability to use a personal computer and computer programs to type a variety of documents, such as memos, letters, reports and emails.-Performed collections according to procedures and protocols.- Utilize proper formats, grammar, spelling and punctuation to review documents for others.- Determine and/or approve loan values based off of a comprehensive vehicle appraisals. Show less



AARONS SALES AND LEASE

• Montgomery, Alabama Area/ Greater Atlanta Area

• Store Manager/General Manager

  • Jun 2012 - Sep 2013

  Created and maintained quality documentation such as SOP, manuals service logs and quality processes - Managed all store sales operations to ensure transactions, payments and collection activities are properly performed in accordance with Company operation procedures. - Increased store profitability through customer relationship development, community involvement, marketing, and employee training. - Coordinated outbound marketing efforts, including but not limited to phone calls, marketing mailers, and Thank You cards. - Participated in all training required to ensure the understanding of all current products and processes are followed to support the customers - Strong analytical skills with the ability to utilize Microsoft Office Suite and general computer knowledge - Worked with minimal supervision and possessed strong problem-solving skills, while supervising others. -Major emphasis on telephone and floor sales, direct marketing, outside marketing, customer service program and store merchandising. . Show less



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Store Manager

  • Nov 2008 - Jun 2012

  Prepared and analyzed daily, monthly and other company reports and communicate information necessary to various levels of management. - Complete all aspects of opening and closing the store in accordance with established procedures - Responsible for maintaining accurate cash, check and credit transaction accuracy daily - Oversaw and participated in the timely receipt and distribution of all incoming and outgoing deliveries according to Company standards. - Ensure the accurate processing of all returns and exchanges, chargebacks, transfers and damages based on Company policies and procedures. - Oversaw compliance of receiving practices with established Company policies and standards, such as safekeeping of high dollar items, personnel practices, security, and record-keeping procedures. - Maintained an orderly and neat store and receiving area as well as the general maintenance of the store. - Solved problems and make informed decisions that affect the service, and productivity of the store. - Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Transportation Supervisor

  • Jan 1988 - Dec 2008

  Supervised and planned movement of up to 50 personnel in day to day operations in Iraq on over 200 convoys on 3 deployments to the Middle East, accumulating over 350,000 miles. - As the Convoy Commander, was responsible for the security of personnel and equipment; report suspicious activities and persons; wrote detailed narrative reports of all problems incurred; enforced rules, regulations , policies and procedures. - Directed and supervised the work and productivity of drivers and other personnel within my department - Ensured all drivers are properly trained on their duties as well as safety and legal requirements. - Conducted daily driver and safety meetings to ensure understanding of prescribed procedures. - Did initial investigation of all accidents, maintained accident files, tracked causes and took appropriate preventative action. - Selected as Senior Facilitator in the largest transportation unit in US Army, training and testing over 2,500 students on safe driving techniques and military vehicles in accordance with military requirements, safety restrictions and guidelines as required. - As an Army Platform Instructor, prepared training executed lesson plans and provided instruction for groups of up to 100 personnel in classroom and field environment. - Graduate of TRADOC approved Instructor Training Course - Taught proper loading and unloading procedures to ensure safe delivery of merchandise to customers. - Maintained class records, administered and scored tests for students in accordance with Army regulations. - Maintained positive key control for a $12.6 million dollar facility; initiated and kept an occupation register for 300 room, multilevel building. - Kept accountability of medium to heavy vehicles and related equipment valued in excess of $2.5 million. Show less