Experience

Streamlined Record Retrieval

• United States
• Legal Services
• 1 - 100 Employee

• Account Manager

  • Jan 2021 - Present



MMC Group LP

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Agent

  • May 2016 - Aug 2021

  Taking inbound customer service calls and providing excellent customer services Taking inbound customer service calls and providing excellent customer services



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Floor Manager

  • Jan 2015 - May 2016

  Managed Floor scheduling, based on current floor needs, current and projected call volume. assigned breaks and lunchs accordingly. Managed Floor scheduling, based on current floor needs, current and projected call volume. assigned breaks and lunchs accordingly.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Supervisor

  • Jan 2010 - Jun 2015

  manage all aspects of the call floor from recruiting to training to qa. managed roughly 300 people provided continuous feedback two it fellow employees to help them provide great customer service manage all aspects of the call floor from recruiting to training to qa. managed roughly 300 people provided continuous feedback two it fellow employees to help them provide great customer service



H.S.S.

• security officer

  • Jan 2007 - Jan 2010

  Salt lake international airport security Salt lake international airport security