Mark Perkins
Head of Live Operations at Anaxi- Claim this Profile
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Topline Score
Bio
Paul B.
Mark is a highly capable, trusted and effective technology leader. His key strengths are his ability to blend his technical knowledge with his leadership skills and collaborative approach to bring the right people together quickly and tackle whichever issue presents itself in the technology service arena, all whilst under the pressure of a heavy regulatory lens. Mark has a deep understanding of how technology impacts on the lives of colleagues and customers and ensures all scenarios, projects or strategies are considered on an end to end basis always considering the end customer journey and experience at each decision making stage. Highly flexible, Mark has shown a great ability to work across multiple methodologies; agile, waterfall and lean, in addition to overseeing both new stack services and traditional mainframe infrastructure, often doing all of this simultaneously across multiple change and transformation programmes. Mark adds a real feeling of reassurance and trust through his leadership in a hugely challenging field and I would recommend him as a valuable asset in any critical technology service leadership role.
Ruth Wooderson
Mark and I work closely together to ensure that the operational service of the Digital Channels that I lead run with efficiency and always with a lens to protecting the services for our Customers. It is demanding and at times pressurised but Mark is diligent and collaborative despite the demands. I am grateful for honest and transparent collaborative efforts to ensure that despite different focuses, the core bank values are what we work together on. Mark is accountable and responsible and takes his role seriously making working together a positive experience.
Paul B.
Mark is a highly capable, trusted and effective technology leader. His key strengths are his ability to blend his technical knowledge with his leadership skills and collaborative approach to bring the right people together quickly and tackle whichever issue presents itself in the technology service arena, all whilst under the pressure of a heavy regulatory lens. Mark has a deep understanding of how technology impacts on the lives of colleagues and customers and ensures all scenarios, projects or strategies are considered on an end to end basis always considering the end customer journey and experience at each decision making stage. Highly flexible, Mark has shown a great ability to work across multiple methodologies; agile, waterfall and lean, in addition to overseeing both new stack services and traditional mainframe infrastructure, often doing all of this simultaneously across multiple change and transformation programmes. Mark adds a real feeling of reassurance and trust through his leadership in a hugely challenging field and I would recommend him as a valuable asset in any critical technology service leadership role.
Ruth Wooderson
Mark and I work closely together to ensure that the operational service of the Digital Channels that I lead run with efficiency and always with a lens to protecting the services for our Customers. It is demanding and at times pressurised but Mark is diligent and collaborative despite the demands. I am grateful for honest and transparent collaborative efforts to ensure that despite different focuses, the core bank values are what we work together on. Mark is accountable and responsible and takes his role seriously making working together a positive experience.
Paul B.
Mark is a highly capable, trusted and effective technology leader. His key strengths are his ability to blend his technical knowledge with his leadership skills and collaborative approach to bring the right people together quickly and tackle whichever issue presents itself in the technology service arena, all whilst under the pressure of a heavy regulatory lens. Mark has a deep understanding of how technology impacts on the lives of colleagues and customers and ensures all scenarios, projects or strategies are considered on an end to end basis always considering the end customer journey and experience at each decision making stage. Highly flexible, Mark has shown a great ability to work across multiple methodologies; agile, waterfall and lean, in addition to overseeing both new stack services and traditional mainframe infrastructure, often doing all of this simultaneously across multiple change and transformation programmes. Mark adds a real feeling of reassurance and trust through his leadership in a hugely challenging field and I would recommend him as a valuable asset in any critical technology service leadership role.
Ruth Wooderson
Mark and I work closely together to ensure that the operational service of the Digital Channels that I lead run with efficiency and always with a lens to protecting the services for our Customers. It is demanding and at times pressurised but Mark is diligent and collaborative despite the demands. I am grateful for honest and transparent collaborative efforts to ensure that despite different focuses, the core bank values are what we work together on. Mark is accountable and responsible and takes his role seriously making working together a positive experience.
Paul B.
Mark is a highly capable, trusted and effective technology leader. His key strengths are his ability to blend his technical knowledge with his leadership skills and collaborative approach to bring the right people together quickly and tackle whichever issue presents itself in the technology service arena, all whilst under the pressure of a heavy regulatory lens. Mark has a deep understanding of how technology impacts on the lives of colleagues and customers and ensures all scenarios, projects or strategies are considered on an end to end basis always considering the end customer journey and experience at each decision making stage. Highly flexible, Mark has shown a great ability to work across multiple methodologies; agile, waterfall and lean, in addition to overseeing both new stack services and traditional mainframe infrastructure, often doing all of this simultaneously across multiple change and transformation programmes. Mark adds a real feeling of reassurance and trust through his leadership in a hugely challenging field and I would recommend him as a valuable asset in any critical technology service leadership role.
Ruth Wooderson
Mark and I work closely together to ensure that the operational service of the Digital Channels that I lead run with efficiency and always with a lens to protecting the services for our Customers. It is demanding and at times pressurised but Mark is diligent and collaborative despite the demands. I am grateful for honest and transparent collaborative efforts to ensure that despite different focuses, the core bank values are what we work together on. Mark is accountable and responsible and takes his role seriously making working together a positive experience.
Credentials
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Goal Setting: Objectives and Key Results (OKRs)
LinkedInJun, 2022- Nov, 2024 -
Productivity: Prioritizing at Work
LinkedInJun, 2022- Nov, 2024 -
APMG Agile Project Management Foundation
QA LtdAug, 2016- Nov, 2024 -
ITIL® Foundation v4 Service Management
AXELOS Global Best PracticeJul, 2023- Nov, 2024
Experience
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Anaxi
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United States
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Gambling Facilities and Casinos
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1 - 100 Employee
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Head of Live Operations
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Feb 2023 - Present
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Roxor Gaming
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United Kingdom
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Gambling Facilities and Casinos
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1 - 100 Employee
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Head of Live Operations
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Jun 2022 - Feb 2023
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Santander UK
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United Kingdom
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Banking
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700 & Above Employee
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Head Of IT Operations
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Apr 2021 - May 2022
As the Head of IT operations, I oversee all activities executed by technology, service, and network shift-based teams, including policy development for IT Monitoring Event Management Lifecycle (Heritage & Cloud), IaaS, and PaaS infrastructure. Additionally, I serve as Chairman on incident/change review meetings while leading succession planning, reporting, and risk management functions. Some of my key accomplishments include: • Supporting the end-to-end customer experience event management. • Serving as a member of the Bronze Crisis team with experience of Silver Crisis calls and planning. • Assisting with Deputising for the Director of Service Operations. • Spearheading function requirements for audit and compliance response against financial regulations with key focus on risk articulation and mitigation. • Successfully managing operational relationships with Faster Payments Scheme, Vocalink, Visa, MasterCard, and internal functions for cards/payments. • Providing support to senior management stakeholder on change review and delivery during standard/exceptional change process, resulting in lower incident volume and change execution by 50%. • Delivering critical information required for technical and service decision-making processes. • Planning and executing transition to remote working operations during pandemic requiring BCP planning. • Producing DR practice review against bank risk appetite. • Assuming full responsibility over data forecasting which contributed to capacity planning and included peak period transactional processing, major change events, and product releases. • Supervising activities of numerous teams comprising over 250 employees while serving as Director of Service Operations. Show less
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Santander UK Technology
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United Kingdom
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100 - 200 Employee
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Service Operations Manager
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Nov 2008 - Apr 2021
I currently manage eight shift-based teams while overseeing operational monitoring processes across all IT platforms, services, and agile products. I also oversee policy management, risk mitigation, requirements for audit/compliance response, and compliance approvals. Some of my key accomplishments include: • Steering company-wide change and approval programs which reduced incidents via change ratio by 50%. • Slashing headcount expenses by 30% through team/location merger. • Innovating virtual squads and resolving critical incident through problem analysis. • Heading pandemic response by developing and executing BCP plan. • Installing monitoring suite to enable visibility of daily operations, change, and incidents. • Designing people-sensitive Project Garden which merged two operations sites into one, increased cost savings, and included redundancy staff. • Developing business case for next generation toolsets, Dynatrace and PagerDuty. Show less
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Produban
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Spain
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IT Services and IT Consulting
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400 - 500 Employee
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Backup Operations Service Lead
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Aug 2006 - Nov 2008
I drove all activities for the UK function of the Santander global backup service. I managed compliance and reporting for all Open Systems backups performed for Santander UK. This involved execution resolution of backups, failure resolution, and recovery as per Service Level Agreement and disaster recover KPI/KRI definitions. The team worked across global delivery units with central operations managed in Madrid. I drove all activities for the UK function of the Santander global backup service. I managed compliance and reporting for all Open Systems backups performed for Santander UK. This involved execution resolution of backups, failure resolution, and recovery as per Service Level Agreement and disaster recover KPI/KRI definitions. The team worked across global delivery units with central operations managed in Madrid.
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Education
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1987 - 1990
Harlington Upper School
A Levels, Economics , Communications Study, Geography, General Studies
Community
