Experience

Peregrine
• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee
• Business Change Manager

  • Aug 2023 - Present


Cats Protection

• United Kingdom
• Non-profit Organizations
• 500 - 600 Employee

• Change Engagement & Communications Lead

  • Oct 2022 - Apr 2023

  Manage the change planning and delivery of the communication and engagement activity across the three flagship Cat Welfare Programmes & numerous linked projects: Includes setting up & imbedding a new change delivery framework and working directly with project managers & stakeholders to ensure adoption. ● Change communications (ADKAR model) – working closely with project managers, build and manage their individual communications & engagement plans, ensuring staff and volunteers are kept at the forefront throughout delivery. ● Change Impact Assessments – Undertake change impact assessments for each progamme of works and the individual linked projects. Recommend and deliver change activities, ensuring activities have a clear line into programme/project benefits ● Change management - Imbed change methodologies across the Change & PMO function and contribute to the building of a greater understanding of the benefits of change management. ● Benefits management – Work with programme managers to refine deliverable benefits & set out a clear tracking metric to measure success. ● Change reporting – Design and embed a clear multistage change delivery process, reporting to senior stakeholders to monitor progress and build organisational confidence. ● Board level stakeholder engagement – Build a clear vision for programme change activity and ensure senior buy-in for change goals and introduction of a new process for managing and tracking change activity. Show less



NHS Property Services Ltd

• United Kingdom
• Government Administration
• 700 & Above Employee

• Business Change Manager

  • Dec 2020 - Oct 2022

  Manage the roll out and embedding of Smarter Working within NHS Property Services; includeds establishing a change programme function, managing wider programme inderdependancies and external contractors. • C-suite stakeholder engagement - Lead on engagement, presenting options and taking workshops with the executive to ensure complete buy-in for cultural change aims and introduction of new ways of working. • Communication & Engagement Strategy - design and implement a flexible strategy for each key change and programme delivery phase throughout the programme’s lifecycle • Change management - Imbed change methodologies across NHS PS and contribute to the building of a greater understanding of the benefits of change management • Programme Change – build a cross organisational programme change function, including elements from IT, training, L&D and communications • External consultants – manage relationship with external change support and ensure full delivery of contractual tasks • Benefits management – work with senior stakeholders and all corporate colleagues to define the benefits of Smarter Working and set out a tracking metric • Stakeholder partnering – partnering with Technology Services, imbed new Microsoft applications designed to aid the adoption of Smarter Working Show less



NHS Resolution

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Business Change Programme Manager

  • Jan 2020 - Oct 2020

  NHS Resolution, Business Change Programme Manager. Lead on adopting and embedding smarter working within NHS Resolution; which included establishing a change programme and wider programme deliverables. Maximise the benefits from, and facilitate NHS Resolution’s move to a Government Hubs in London. Foster commitment from all members of staff by using co-design tools and techniques. Promote the benefits of smarter working and be a champion for the change both internally and externally. Help NHS Resolution to combine the benefits of smarter working to the business with benefits to our people. Manage the programme’s budget and assign appropriate staff resources. Manage the relationship with the government property agency and all technical aspects attaining to NHS resolution’s office relocation. Introduce and oversee the embedding of MSP (managing successful programme’s) into the programme’s existing structure. Act as the programme’s Smart Working SME Oversee each of the programmes workstream leads whilst troubleshooting issues and managing internal & external stakeholder challenges Lead on designing and overseeing the introduction of MS Teams in to NHS Resolution during full lockdown Show less


Openreach
• United Kingdom
• Telecommunications
• 700 & Above Employee
• Change Consultant

  • May 2019 - Aug 2019


Save the Children UK

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Organisational Change Manager

  • Jun 2018 - Mar 2019

  Modernise Save the Children UK working culture to improve staff’s working flexibility & enable functional cost savings: Introduce new ways of working and cultural change, supported by new policy & guidance - promote adoption of Smart Working (SW) through senior stakeholders, internal communications and a change network. Lead on the adoption of new office environments. • Communication & Engagement Strategy - designed and implemented a flexible strategy for each key delivery phase throughout the project’s lifecycle • Change Network Management - collaborating with key stakeholders at all levels daily ensuring consistent project messaging and full project life cycle buy-in to stated aims and goals. • Policy & Guidance - working closely and collaborating with each division of Save the Children UK I created a comprehensive new Policy and Guidance to ensure full implementation and cultural buy-in of Smart Working • Senior Stakeholder Engagement - Led on engagement with senior stakeholders ensuring complete buy-in for cultural change aims and introduction of new ways of working • Staff Engagement - Organised a wide-ranging series of staff engagement events designed to raise business awareness of SW and promote positive awareness. Managed working relationship with internal communications the Unite Union ensuring key messages were understood and reached the wider organisation • New Environments - Worked closely with the change network & senior stakeholders to baseline requirements for new Smart Working environments. Designed usage best practise and collaborated with internal Branding to produce signage and marketing material • Smart Working Sharepoint - Designed and build site to Share Smart Working principles, publicise upcoming staff engagement events and highlight best practise Show less



The Home Office

• Australia
• Furniture
• 1 - 100 Employee

• Business Change Manager - Smarter Working Lead

  • Oct 2015 - May 2017

  Objective: Promote Home Office Smarter Working and enable cultural change (SW) using marketing material, workshops, and roadshows – focusing on new ways of working and technological evolution. •Designed and implemented SW communication and engagement strategy for key initial first phase•Led on adoption and integration of training and communication plans for new ways of working•Provided early life support for adoption of multiple change initiatives to aid initial embedding•Collaborated with key stakeholders to map business functions and identify potential improvements• Designed and managed the Smarter Working Programmes Yammer page. Shared smarter working principles, publicized upcoming events and highlighted best practise • Provided detailed desk sensor data that allowed for significant financial savings on the first office move under the SW programme• Researched, designed and build surveys to track SW benefits within Border Force & Immigration Enforecement• Produced marketing material for and organised a series of Market Stall raising business awareness of SW • Researches & produced a Welcome Pack that is now the template for all future office moves under the SW programme. Show less

• Business Change Manager - Communications and Engagement

  • May 2015 - Oct 2015

  Objective: Promote Cabinet Office Smarter Working (SW) initiative amongst Home Office staff nationwide - focused on new technology, flexible environments, new ways of working and cultural change. • Organised and chaired high profile workshops to agree SW principles for the Home Office’s flagship Westminster SW environment • Partnering with the Cabinet office to produce a blog sharing the Home Office’s vision of Smarter Working • Collaborated with Cabinet office and Border Force to organise a series of nationwide presentations showcasing new technologies • Produced marketing material & campaigns educating staff how to maximise their new SW environment and adopted the new ways of working• Organised and presented a series of national events that engaged over 500 staff members. Show less

• Communications and Engagement Lead

  • Aug 2014 - May 2015

  Objective: Review existing directorate communications and engagement plan and assess effectiveness of current products. Produce a new audience focused strategic plan enabling the directorate to meet its people survey commitments.• Organised and chaired workshops with communications to assess current material and devolve material production to directorate level• Designed targeted surveys to assess effectiveness of previous products • Produced and implemented a new engagement and communications strategy • Formed a cross departmental editorial team and secured a regular senior director forward for new Newsletter • Raised engagement scores at the next people survey with new communication products - newsletter is currently on its 10th edition. Show less

• Business Change Manager - Communications

  • Oct 2013 - Aug 2014

  Objective: Enable joined up working between Home Office project team and IT supplier building a new system by producing and implementing a communications and stakeholder engagement plan.• Produced and implemented a stakeholder engagement plan to track stakeholder interaction• Chaired regular conference calls tracking and planning project collaboration output• Designed and implemented a communications mapping tool which allowed for detailed lifecycle planning• Set up a main source process to integrate communications announcements • Created a dedicated process supporting 50 Business Super Users responsible for successful system integration. Show less

• Business Change Analyst

  • Jul 2012 - Sep 2013

  Objective: Manage initial user provisioning for i-Search database - produce marketing material and presentations for events promoting usage. Organise and present nationwide workshops and road-shows. • Managed working relationship with Fujitsu focused on provisioning new users and keeping costs within budget• Organised and tracked the provisioning of over 2000 of new i-Search users• Produced a series of process maps tracking new users system journeys • Produced marketing material for i-Search and tailored presentations reaching over 500 staff members at 20 national events over a 3 month period. Show less



Various

• Financial Services
• 1 - 100 Employee

• Various

  • Jan 2006 - May 2012

  Apr 11-May 12 Project coordinator (UAT) - Home Office • Organise and manage attendance for multiple nationwide user acceptance testing cycles. May 10-Apr 11 MPs Correspondence Manager - Home Office • Manage workflow within the team, ensure quality control was adhered to and manage relationships with key stakeholders in MPs offices. Oct 07 - Apr 10 Asylum Benefits Caseworker - Home Office • Casework complex applications for support from failed asylum seekers. Liaise with a varied range of stakeholders from the voluntary sector and other government departments. Nov 06 - Sep 07 Project Support Officer - MOT McDonald Aviation Division • Support a varied number of projects and the company’s directors. Main duties included proofing contracts, booking directors travel and ensuring data quality. Jan – Nov 06 Project Coordinator - Home Office • Responsible for delivering a project to increase equality and diversity figures. Key areas owned - building initial plan, presenting to senior management and stakeholders May – Dec 05 Database Administrator - AIG Europe • Responsible for database management - updating, maintaining and processing management information. Monthly reporting to senior management on statistics. Show less