Principal, Asia-Pacific Leader

• Sep 2022 - Present

SSH is on a mission to help organisations achieve better outcomes and to foster a more humane world of work. It is a global network of deeply experienced practitioners, experts and thought leaders of business agility. The ambition is to continuously distil and share patterns and anti-patterns for improved ways of working, and support their adoption to have cross-sector, cross-border, multi-generational impact. Born as a start-up last year, SSH is an organisation that challenges all elements of a traditional organisation. It operates as a network. It is focused on generating a movement that delivers better outcomes for all. It measures itself based on 5 key measures – better value sooner safer happier. It practices what it preaches. My role will focus on building the movement in the Asia-Pacific region through 3 lenses: Community, Education, and Advisory. Show less

Founder and Principal Consultant

• May 2022 - Present

TREBL has been established to support organisations who aspire to improve how they operate and deliver, to drive higher value for their change investment. With proven experience in design, implementation and embedment of operating models, delivery models and ways of working that have driven tangible benefits that include doubling velocity, improved quality, and world class engagement results, TREBL can support organisations regardless of their transformation journey whether it is just starting, mid-delivery or launched and ready for review or optimisation. Show less

Transformation Capability Lead

• Oct 2021 - Jul 2022

Executive Manager Enterprise Ways of Working and Platform 2.0 Design Lead (Secondment)

• Nov 2020 - Oct 2021

Executive Manager Enterprise Agility

• Jun 2018 - Nov 2020

Reporting into the General Manager of Transformation, the Executive Manager Enterprise Agility is a senior leadership position within Bankwest, with a focus on driving the leadership mindset and behavior shifts needed to support embedding agile at scale to develop Bankwest’s maturity as an agile learning organisation. It is accountable for the strategic development of Bankwest's enterprise agility model including agile operating model design principles and practices. The role is also expected to drive the long-term capability strategy for agile coaching capability across the organisation and maintain awareness of changes in the external environment and continuously advance these practices. Show less

Delivery Transformation Manager

• Jul 2017 - Jun 2018

This role was an agile delivery leadership role. As the Delivery Transformation Manager I reported into the General Manager of Transformation. My initial focus was to contribute to the design of Bankest’s Technology Transformation business case to re-architect Bankwest’s technology Landscape, with the business case being completed within a 6 week period using agile techniques. Upon completion of this assignment I was tasked with designing Bankwest’s enterprise delivery model bringing together agile, lean and design thinking known as Bankwest Blaze. This underpinned how value would be determined and delivered in Bankwest’s new operating model which leverages Spotify’s highly successful model utilising Tribes, Platforms, Chapters and Squads. . I successfully led two transformation squads to mobilise, stand-up, implement & embed Bankwest’s 5 Tribes, 10 Platforms & 13 Chapters and then reoriented the squads quickly to start focusing on embedding and maturing Bankwest Blaze while bringing in learnings and improving both the Blaze Delivery and the overall Operating Model. Show less

Research & Design Manager (Customer Transformation)

• Dec 2016 - Jul 2017

This role was an Agile Delivery Leadership role which operationalised an aspect of the delivery operating model I implemented in my previous role. It focused solely on establishing the Discovery Track within the Customer Transformation Program embedding Customer Experience Design into the Agile process. This role brought together Product Ownership, Customer Experience Design & Business Analysis to work together with Architects & Tech Leads to undertake a Business Value, Technical Feasibility & Customer Desirability assessment of the Program Deliverable's required the 6 delivery teams located across Australia.The Discovery Track is an Agile concept I have introduced to Bankwest. After running successful Discovery Phases for two key initiatives within the Customer Transformation Program I was appointed the Discovery Track Lead across the Program.The two Discovery Phases supported two very successful Agile Inceptions allowing the delivery teams to commence coding post the inception with minimal working assumption and completing the work on time.The success of the Discovery Track has already been scaled to enable an Agile Program Inception consisting of 90 people which will allow for the 6 delivery teams to incept the next 9 key Program Deliverable's. Show less

Digital First - Implementation Manager (Customer Transformation)

• Jun 2016 - Dec 2016

This role was an Agile Delivery Leadership role which successfully defined, designed and implemented a new delivery operating model to enable the Customer Transformation Program to deliver value consisting of 90 people.The delivery operating model brings together a combination of Design Thinking, Agile & Lean processes and techniques to establish three tracks of work – Discovery Track, Delivery Track & Business Integration Track. The teams that are located in Perth & Sydney are now working to the same cadence to achieve the Program goals.The success of the delivery operating model has enabled two major customer launches of business value within a seven month window while continuing to define & design the next major customer launches work. Show less

IT Business Engagement & Alignment Manager

• Jul 2015 - Jun 2016

This role was a People Leadership role. It sees the transition from a fixed term contract to a permanent member of the IT senior leadership team within HBF reporting into the CIO.Focus was placed on driving efficiency within the team while continuing to maintain delivery of the HBF program of work, uplift the skills & competencies of business analysis and extending the services of team within HBF.The team successfully reduced from 30 Business Analysts to 15 Business Analysts and 1 User Experience specialist with same size Portfolio spend as per previous year. The team extended its offering to provide UX (user experience) & BA services to support the designing & conceptualizing of initiatives. This has been completed through the successful redesign & implementation of a revised modern analysis operating model & framework bringing together Enterprise Analysis, UX and Business Analysis supporting HBF’s transition to Agile in the execution of targeted projects.In addition to managing the team I successfully worked with peers and Executive General Management to develop a new delivery operating model underpinning the new Digital Strategy. The delivery operating model brought together a combination of Design Thinking, Agile & Lean processes and techniques.A proof of concept Digital Pod was establish which successfully tested the new delivery operating model and launched multiple business value initiatives in a three month period. Show less

IT Business Engagement Manager (Fixed Term Contract)

• Sep 2014 - Jun 2015

This roles was a People Leadership role. It was a fixed term contract role reporting into the CIO. As the IT Business Engagement Manager I managed a team of 30 Business Analysts.The Business Engagement Team undertakes three critical roles within HBF; relationship management to senior leaders within the organisation including the Executive Management, General Management and Executive General Management layers of the organisation, aligns with lines of businesses to support developing and drive out their business strategy and lastly deliver the HBF portfolio work.Within this fixed term contract; I have successfully maintained productivity levels and achieved stability within the team during the transition of previous management. Operational management standards were implemented to manage resources to meet the demands of the portfolio. In addition to managing the team I successfully built and implemented the first IT Graduate Program and created awareness of the value of modern software delivery practices to support HBF as they commence their journey towards member, business and IT agility. Show less

Head of Solution Analysis

• Feb 2013 - Sep 2014

As the Head of Solution Analysis I have successfully led a team of 75 Business Analysts and Business Analyst Managers. I championed our efforts to build an Agile Business Analysis center of excellence which introduced industry leading processes and techniques. This has modernised Business Analysis within Bankwest, brining tangible business benefits through quality improvement and increased efficiency.

Solution Analysis Manager

• Nov 2010 - Feb 2013

Combining extensive people leadership experience with my strong business analysis skillset I was responsible for leading a team of business analysts to deliver the Bankwest portfolio - specialising in back office improvement, payments landscape and Human Resources. Through strong people management skills, operations management skills and strong stakeholder management skills I ensured the successful delivery of my teams portfolios. I loved being able to support the execution of the organisation’s strategy to adopt Agile as a methodology, through championing the adoption of Agile methodology, tools and techniques across the Business Analysts at Bankwest. Show less

Lead Business Analyst

• Nov 2008 - Nov 2010

Lead business analyst for the award winning business transformation program of work delivering efficiency in the retail banking lending process. Sitting as the lead business analyst across multiple business and IT streams, I delivered a change that brought together a vastly improved operating model, coupled with a low cost IT agile solution that delivered substantial business benefit and significantly improved the customer experience.

Senior Business Analyst

• Sep 2007 - Nov 2008

Test Lead

• Jun 2007 - Sep 2007

System Analyst

• Aug 2006 - Jun 2007

Team Leader

• Aug 2001 - Aug 2006

Home loans

• Dec 1999 - Aug 2001

Business Development

• Dec 1996 - Dec 1999