Lead Tech Community Manager

• Oct 2019 - Present

- I Oversee all community management (drafting FAQs & briefing care team) and consumer engagement (reactive trends & reporting) for tech brands across all social media platforms, including Twitter, Facebook, YouTube, Twitch, and Instagram.- I work cross-functionally with Customer Operations, Public Relations, senior leadership and local market stakeholders to ensure all customer inquiries are resolved promptly and that potential issues are escalated in a timely and appropriate manner.- I'm active in social listening and monitoring across channels and make clear recommendations to help maximize our community-building efforts and proactively find ways to improve.

Community Growth Manager

• Feb 2017 - Oct 2019

- Drive community engagement and learning by organising awesome maker events, Meetups and shipping a weekly newsletter to communicate the latest community news.- Set the culture and lead the community in achieving its mission while promoting fun, belonging and growth for the members. - Drive community engagement and learning by organising awesome maker events, Meetups and shipping a weekly newsletter to communicate the latest community news.- Set the culture and lead the community in achieving its mission while promoting fun, belonging and growth for the members.

Marketing & Copywriting Intern

• Mar 2013 - Aug 2016