Experience

Astro Lighting Limited

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Head Of Operations

  • Jun 2018 - Present



Honeycomb Project Management

• Food and Beverage Services
• 1 - 100 Employee

• Operations Manager

  • Oct 2015 - Jun 2018

  • Deliver performance in each area of operations in line with business targets and to budget.• Track performance and monitor KPI progress objectively on a weekly basis.• Ensure all areas operate within budgeted costs and achieves minimum service level faults.• Own, build and develop plans to deliver continuous improvement across the business.• Play an active role in the improvement of existing processes and ensure the smooth introduction of any new systems implemented.• Managing the relationships and operational performances of suppliers/manufacturers, third party service providers of logistics and facilities management ensuring SLA targets are met.• Sourcing new suppliers and setting up accounts of third party suppliers.• Work with the Sales Team to ensure plans are delivered to forecast.• Fully manage the end-to-end supply chain.• Oversee all aspects of SOP process. Ensure that orders received are processed accurately and completed in a timely manner and dispatched efficiently and invoiced accurately. OTIF • To ensure that all buyers are ordering and delivering orders on time in accordance to SLAs.• Manage stock control, forecasting and replenishment.• Provide support and be the first point of contact for any queries, issues or escalations raised by the sales support team or clients. • To lead, support, motivate and manage the teams and ensure workloads are at a manageable level to provide the highest level of customer service.• Management, training and development of staff.• To deliver allocated projects as and when required.• Provide regular management reports.• Monitor and maintain in-house systems.• Provide regular management reports against KPI’s and budget management.• Control staff annual leave, sickness and HR related issues.Key AchievementsService levels achieving 98.8% minimum per month.12k saving on courier costs.Part of the team that drove Honeycomb to 17th place in the Sunday Times Lloyds SME Export Track 100.



Hope and Greenwood

• United Kingdom
• Food and Beverage Manufacturing

• Head of Operations

  • Apr 2013 - Aug 2015

  Reporting directly to the Board of Directors I assumed full control of the company’s operations.Key responsibilities in my role were as follows.o Deliver performance in each area in line with business targets and to budget.o Track performance, prepare and monitor KPI progress objectively on a weekly basis.o Manage the entire supply chain from supplier through to customer.o Work with Sales Team to ensure plans are delivered to budget, including seasonal and NPD product.o Manage all forecasts for the business to drive replenishment through to financial planning.o Meet with, and work with customers to optimise forecasting and logistics solutions.o Oversee all aspects of Sales Order management for all wholesale customers in UK and Worldwide.o Manage all aspects of operations across two London H&G retail stores and outlets in Japan.o Own, build and develop plans to deliver continuous improvement across the business.o Implement and develop processes to reduce capital whilst driving customer service to both wholesale and retail customers.o Own, develop and manage commercial costings and critical paths for new product introductions.o Work with Sales Team to ensure plans are delivered to budget, including seasonal and NPD product.o Motivation, management, training and development of staff.Key AchievementsBuilt a solid reliable and cost saving supplier base to meet all the companies’ requirements.£20k saving per annum on transport costs.Service levels achieving 98% minimum per month.Reduced stock holding by 25% while improving lead times to customers.Facilitated large projects from beginning to end such as company HQ office move within budget.Recruited, trained and sustained new team members into new and exciting roles.Improved profit margins across the range by up to 10%.



OLIVER Agency

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Print Operations Manager

  • Aug 2012 - Apr 2013

  Reporting to director level I entered the Marketing industry with a view to crossover my skills and experience from the FMCG industry. I am responsible for the operational duties of a team of 8 Print Buyers managing an annual spend of £7M for clients such as Virgin, Britvic, HTC, REED, Boots. I developed and implemented new processes and policies as well as improving and maintaining the existing. I was also a member of the Health & Safety committee.Key responsibilities in my role were as follows.o Fully manage the end to end supply chain and act as the escalation point for all non-conformances.o To ensure ISO accreditation is upheld and processes adhere to the requirements.o To deliver allocated projects as and when required.o To ensure forecasted team GP targets are met.o To monitor the data on the MIS system and ensure it is correct and up to date.o To ensure that all buyers and suppliers are ordering and delivering orders on time in accordance to SLA’s.o To provide information relating to the production activity of all clients – JIP (Jobs in progress), WIP (work in progress) and group forecasts.o To issue weekly reports to the SMT.o To ensure the team purchase print at the most competitive price and the most appropriate supplier.o To lead, support, motivate and manage the team and ensure workloads are at a manageable level to ensure the highest level of customer service is delivered.o Conducting PDR’s and assessing training needs.o To contribute actively to the development of all Oliver Marketing policies and procedures. o To ensure the client experience is as positive as possible by clear communication through telephone and backed up on email.o Manage income obtained from a PPD system and ensure all new suppliers are signed up to the relevant T’s & C’s.



KTWO Ltd

• Supply Chain Manager

  • Aug 2011 - Jul 2012

  Customer Services Supply Chain ManagerReporting to director level I perform all the same key responsibilities as within my previous position. In this role I have gained experience in supply chain within a new industry and my customer base has expanded to include major supermarkets throughout the UK. I am also fully responsible for the forecasting and ordering of stock replenishment from suppliers in Europe, China and Vietnam, ensuring all products are tested to the British standards.Key responsibilities in my role were as follows.o Manage sales support and administration to ensure that orders received are processed accurately and completed in a timely manner. o Ensure all orders are dispatched efficiently and invoiced accurately. OTIF.o Sourcing new suppliers and setting up accounts of 3rd party suppliers.o Managing the relationships and operational performances of European and Far Eastern suppliers/manufacturers, 3rd party service providers of logistics and facilities management ensuring SLA targets are met.o Direct responsibility of our warehouse and packing facilities and management of the staff at the site.o Manage stock control, forecasting and replenishment.o EDI administration.o Provide support and be the first point of contact for any queries, issues or escalations raised by the sales support team or clients. o Play an active role in the improvement of existing processes and ensure the smooth introduction of any new systems implemented.o Ensure systems reflect correct customer information required.o Overcome any issues that would cause dissatisfaction to customers to ensure a high level of customer service is maintained at all times. o Project management.o Offer cover to other senior managers including dealing with and resolving any issues or problems that arise from other internal departments. o Provide regular management reports.



The Gourmet Candy Company

• Operations Manager

  • May 2002 - Jan 2010

  Operations Manager – Supply Chain.Reporting to director level I managed the companies operational and supply chain network. Key responsibilities in my role were as follows.Manage sales support and administration to ensure that information received is processed accurately and systems reflect correct customer information required to complete orders in a timely manner. o Ensure all orders are dispatched efficiently and invoiced accurately. OTIF.o Sourcing new suppliers and setting up accounts of 3rd party suppliers.o Managing the relationships and operational performances of Far East suppliers/manufacturers, 3rd party service providers of warehousing, packing, logistics and facilities management ensuring SLA targets are met.o Manage stock control, forecasting and replenishment.o Provide support and be the first point of contact for any queries, issues or escalations raised by the sales support team or clients. o Play an active role in the improvement of existing processes and ensure the smooth introduction of any new systems implemented.o Overcome any issues that would cause dissatisfaction to customers to ensure a high level of customer service is maintained at all times.o Project management.o Manage sales support, warehouse and production staff. o Plan daily/weekly operations for the goods in/out and effectively manage stock into the production department in time with strict schedules.o Ensure all areas operate within budgeted costs and achieves minimum service level faults.o Ensure staff are adequately trained and motivated to achieve their individual objectives.o Offer cover to other senior managers including dealing with and resolving any issues or problems that arise from other internal departments. o Provide regular management reports against KPI’s and budget management.o Periodical reviews and appraisals.o Control staff annual leave, sickness and HR related issues.o Ensure sales orders are converted to revenue quickly and efficiently.