Experience

Duffy's Sports Grill

• United States
• Restaurants
• 200 - 300 Employee

• General Manager

  • Aug 2012 - Present

  • Recruited, Interviewed, Hired and on boarded over 500+ employees for multiple stores within in my region. • Identified staffing levels and needs and proactively sourced potential candidates. • Worked in a fast-paced environment while maintaining a calm demeanor and demonstrating leadership to my team. • Organized and scanned all important documents into employee files as well as distribute to relevant departments on a weekly basis. • Created employment advertisements through Indeed and People Matter to help source and manage candidates. • Trained all managers on interviewing and hiring practices within my region. • Processed payroll and taught managers payroll procedures. • Resolved all employee HR issues including reports of harassment and workplace violence. • Reviewed and assessed areas of opportunities on the profit and loss weekly statement. • Conducted positive and informative daily pre-shift meetings to ensure staff were prepared to run a successful shift. • Reviewed and analyzed labor reports, guest satisfaction surveys and social media reviews. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • 2004 - 2011

  • Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners to ensure operational excellence. • Monitored and managed store staffing levels to ensure partner development, growth, and talent acquisition. • Planned and delegated appropriate responsibilities and practices to store partners to ensure smooth flow of operations. • Facilitated Food Safety Certification Workshop for managers throughout Palm Beach County. • Utilized management information tools and analyzed financial reports to identify and address trends and issues in store performance. • Assisted in employee development through facilitating classes on a multi-district level. • Analyzed and reconciled profit and loss statement in order to properly manage daily operations and maximize profitability Show less