Service Desk Technician

• Oct 2021 - Present

Documentation Specialist

• Aug 2008 - Feb 2020

Published and organized all Milltronics Technical Manuals, Installation Instructions, etc. Performed software testing and issue reporting for various Milltronics software products. Assisted Marketing department for various projects, and provided IT support where needed. Provided lifeline to Parts and Service departments in support of legacy products.

Documentation Manager

• Jan 2000 - Aug 2008

Created content, Organized, and Published all Product Technical Manuals with direction from Engineering Department. Also while in this role...Vendor Relations; Worked closely with major vendor in Taiwan both at Milltronics and at vendors facilities with the focus on improving quality and minimizing waste.International Sales and Service Support; Traveled abroad for trade shows, distributor training and support, and on-site customer service visits.

Customer Service Manager

• Jun 1994 - Jan 2000

Managed Service and Repair departments, scheduling of Field Service Engineers for service, training sessions, and machine startups. Maintained constant communication and correspondence with distributors and end users.

Service and Support Technicain

• Jan 1991 - Jun 1994

Fielded all incoming Service and Applications calls. Created service procedure write-ups and technical troubleshooting guides.

Field Service Engineer

• Aug 1987 - Jan 1991

Performed machine startups and operator training at customers site. Performed repairs and adjustments both electrical and mechanical to CNC equipment as needed.